หน้า 1
คลิกเพื่อขยาย
ENI'll extract and translate the content from this listening worksheet.Excellent! I found both the
listening worksheet and the audio script. Let me present them with full translations:
リスニングワークシート (Listening Worksheet)
Date: 0211 (February 11)
Header
listening worksheet and the audio script. Let me present them with full translations:
リスニングワークシート (Listening Worksheet)
Date: 0211 (February 11)
Header
JPJapanese:会議の日本語クラス：トラブルの背景と現状を報告する（Week2リスニング
EN練習） Romaji: Kaigi no nihongo kurasu: Toraburu no haikei to genjou wo houkoku suru
(Week 2 risuningu renshuu) English: Japanese for Meetings Class: Reporting Background and
Current Status of Problems (Week 2 Listening Practice)
Part 1: 聞き取りメモ (Listening Notes)
(Week 2 risuningu renshuu) English: Japanese for Meetings Class: Reporting Background and
Current Status of Problems (Week 2 Listening Practice)
Part 1: 聞き取りメモ (Listening Notes)
JPJapanese:音声を聞きながら、それぞれの報告を整理しましょう。Romaji:Onseiwo
ENkikinagara, sorezore no houkoku wo seiri shimashou. English: While listening to the audio,
organize each report.
報告者① (Reporter 1)
Name: 営業部・リンさん (Sales Department - Rin)
【問題】 Problem
Japanese: 商品提案が予定より 1 週間遅れた Romaji: Shouhin teian ga yotei yori isshuukan
okureta English: Product proposal was delayed by 1 week from schedule
【原因】 Cause
organize each report.
報告者① (Reporter 1)
Name: 営業部・リンさん (Sales Department - Rin)
【問題】 Problem
Japanese: 商品提案が予定より 1 週間遅れた Romaji: Shouhin teian ga yotei yori isshuukan
okureta English: Product proposal was delayed by 1 week from schedule
【原因】 Cause
JPJapanese:新しい製品ラインの情報が遅れて届いたため、提案の修正が必要だった
ENRomaji: Atarashii seihin rain no jouhou ga okurete todoita tame, teian no shuusei ga hitsuyou
datta English: Because information about the new product line arrived late, modifications to the
proposal were necessary
datta English: Because information about the new product line arrived late, modifications to the
proposal were necessary
หน้า 2
คลิกเพื่อขยาย
EN【対応策】 Countermeasures
Japanese:
Japanese:
JP•製品情報をリアルタイムで共有するシステムの導入を検討
•提案資料のテンプレートの作成
•提案資料のテンプレートの作成
ENRomaji:
• Seihin jouhou wo riarutaimu de kyouyuu suru shisutemu no dounyuu wo kentou
• Teian shiryou no tenpureeto no sakusei
English:
• Considering implementation of a system to share product information in real-time
• Creating templates for proposal materials
報告者② (Reporter 2)
Name: 物流部・マルコ (Logistics Department - Marco)
【問題】 Problem
Japanese: ガラス商品が破損[はそん=壊れた、割れた]した、3 件 Romaji: Garasu shouhin
ga hason [hason = kowareta, wareta] shita, 3-ken English: Glass products were damaged
[broken, shattered], 3 cases
【原因】 Cause
Japanese: 梱包が不十分だった、○○が少なかった Romaji: Konpou ga fujuubun datta, ○○
ga sukunakatta English: Packaging was insufficient, ○○ was too little Note: The blank is for
students to fill in - the answer is クッション材 (cushioning material)
【対応策】 Countermeasures
Japanese:
• Seihin jouhou wo riarutaimu de kyouyuu suru shisutemu no dounyuu wo kentou
• Teian shiryou no tenpureeto no sakusei
English:
• Considering implementation of a system to share product information in real-time
• Creating templates for proposal materials
報告者② (Reporter 2)
Name: 物流部・マルコ (Logistics Department - Marco)
【問題】 Problem
Japanese: ガラス商品が破損[はそん=壊れた、割れた]した、3 件 Romaji: Garasu shouhin
ga hason [hason = kowareta, wareta] shita, 3-ken English: Glass products were damaged
[broken, shattered], 3 cases
【原因】 Cause
Japanese: 梱包が不十分だった、○○が少なかった Romaji: Konpou ga fujuubun datta, ○○
ga sukunakatta English: Packaging was insufficient, ○○ was too little Note: The blank is for
students to fill in - the answer is クッション材 (cushioning material)
【対応策】 Countermeasures
Japanese:
JP•全倉庫でマニュアルを再確認する、研修を実施する
•クッション材・・・
•クッション材・・・
ENRomaji:
หน้า 3
คลิกเพื่อขยาย
EN • Zen souko de manyuaru wo sai-kakunin suru, kenshuu wo jisshi suru
• Kusshon-zai...
English:
• Re-confirm manuals at all warehouses, conduct training
• Cushioning material...
報告者③ (Reporter 3)
Name: カスタマーサポート・アヤ (Customer Support - Aya)
【問題】 Problem
• Kusshon-zai...
English:
• Re-confirm manuals at all warehouses, conduct training
• Cushioning material...
報告者③ (Reporter 3)
Name: カスタマーサポート・アヤ (Customer Support - Aya)
【問題】 Problem
JPJapanese:クレーム対応（お客様からのメール返信）が遅い・10件Romaji:Kuremu
ENtaiou (okyakusama kara no meeru henshin) ga osoi - 10-ken English: Complaint response (email
replies to customers) is slow - 10 cases
【原因】 Cause
Japanese:
replies to customers) is slow - 10 cases
【原因】 Cause
Japanese:
JP•対応人数が足りなくなった
•新人研修がまだ終わっていないため、対応に時間がかかる
•新人研修がまだ終わっていないため、対応に時間がかかる
ENRomaji:
• Taiou ninzuu ga tarinaku natta
• Shinjin kenshuu ga mada owatte inai tame, taiou ni jikan ga kakaru
English:
• The number of staff handling responses became insufficient
• Because new employee training hasn't finished yet, responses take time
【対応策】 Countermeasures
Japanese:
• Taiou ninzuu ga tarinaku natta
• Shinjin kenshuu ga mada owatte inai tame, taiou ni jikan ga kakaru
English:
• The number of staff handling responses became insufficient
• Because new employee training hasn't finished yet, responses take time
【対応策】 Countermeasures
Japanese:
JP•ベテランスタッフが新人を支える
•返信テンプレートを使って対応スピードを上げる
•返信テンプレートを使って対応スピードを上げる
ENRomaji:
หน้า 4
คลิกเพื่อขยาย
EN • Beteran sutaffu ga shinjin wo sasaeru
• Henshin tenpureeto wo tsukatte taiou supiido wo ageru
English:
• Veteran staff will support new employees
• Use reply templates to increase response speed
• Henshin tenpureeto wo tsukatte taiou supiido wo ageru
English:
• Veteran staff will support new employees
• Use reply templates to increase response speed
JPPart2:確認クイズ（○か✕か）
ENConfirmation Quiz (○ or ✕)
Part 3: 話してみよう (Let's Talk)
Part 3: 話してみよう (Let's Talk)
JPJapanese:あなたの仕事で、似たようなトラブルがありましたか？Romaji:Anatano
ENshigoto de, nita you na toraburu ga arimashita ka? English: Have you had similar troubles in
your work?
→ _________________________________________________
音声スクリプト (Audio Script)
司会：佐藤 (Moderator: Satoh)
your work?
→ _________________________________________________
音声スクリプト (Audio Script)
司会：佐藤 (Moderator: Satoh)
JPJapanese:「では、今日の業務改善会議を始めます。まずは、営業部のリンさんから、
最近の問題について報告をお願いします。」
最近の問題について報告をお願いします。」
ENRomaji: "Dewa, kyou no gyoumu kaizen kaigi wo hajimemasu. Mazu wa, eigyou-bu no Rin-san
kara, saikin no mondai ni tsuite houkoku wo onegai shimasu."
English: "Well then, let's begin today's business improvement meeting. First, please, Rin from
the Sales Department, report on recent problems."
報告者①：リン（営業部）(Reporter 1: Rin - Sales)
kara, saikin no mondai ni tsuite houkoku wo onegai shimasu."
English: "Well then, let's begin today's business improvement meeting. First, please, Rin from
the Sales Department, report on recent problems."
報告者①：リン（営業部）(Reporter 1: Rin - Sales)
หน้า 5
คลิกเพื่อขยาย
JPJapanese:「はい、営業部のリンです。今月、（①法人[ほうじん：企業]）のお客様へ
の商品提案が予定より（②1週間）遅れてしまいました。
原因は、（③提案資料）の作成に時間がかかったことです。
新しい製品ラインの情報が遅れて届いたため、資料の修正が必要になりました。
この結果、商談の日程変更の連絡も遅れてしまい、お客様にご迷惑をおかけしました。
現在は、（④製品情報）をリアルタイムで共有するシステムの導入を検討していま
す。
さらに、提案資料の（⑤テンプレート）を作成し、
修正にかかる時間を減らすようにしています。」
の商品提案が予定より（②1週間）遅れてしまいました。
原因は、（③提案資料）の作成に時間がかかったことです。
新しい製品ラインの情報が遅れて届いたため、資料の修正が必要になりました。
この結果、商談の日程変更の連絡も遅れてしまい、お客様にご迷惑をおかけしました。
現在は、（④製品情報）をリアルタイムで共有するシステムの導入を検討していま
す。
さらに、提案資料の（⑤テンプレート）を作成し、
修正にかかる時間を減らすようにしています。」
ENRomaji: "Hai, eigyou-bu no Rin desu. Kongetsu, (①houjin [houjin: kigyou]) no okyakusama e
no shouhin teian ga yotei yori (②isshuukan) okurete shimaimashita.
Gen'in wa, (③teian shiryou) no sakusei ni jikan ga kakatta koto desu.
Atarashii seihin rain no jouhou ga okurete todoita tame, shiryou no shuusei ga hitsuyou ni
narimashita.
Kono kekka, shoudan no nittei henkou no renraku mo okurete shimai, okyakusama ni
gomeiwaku wo okake shimashita.
Genzai wa, (④seihin jouhou) wo riarutaimu de kyouyuu suru shisutemu no dounyuu wo kentou
shite imasu.
Sara ni, teian shiryou no (⑤tenpureeto) wo sakusei shi,
shuusei ni kakaru jikan wo herasu you ni shite imasu."
English: "Yes, this is Rin from the Sales Department. This month, the product proposal to our
(①corporate [corporate: company]) customers was delayed by (②one week) from schedule.
The cause was that it took time to create the (③proposal materials).
Because information about the new product line arrived late, revisions to the materials became
necessary.
As a result, notification of the business meeting schedule change was also delayed, and we
caused inconvenience to our customers.
no shouhin teian ga yotei yori (②isshuukan) okurete shimaimashita.
Gen'in wa, (③teian shiryou) no sakusei ni jikan ga kakatta koto desu.
Atarashii seihin rain no jouhou ga okurete todoita tame, shiryou no shuusei ga hitsuyou ni
narimashita.
Kono kekka, shoudan no nittei henkou no renraku mo okurete shimai, okyakusama ni
gomeiwaku wo okake shimashita.
Genzai wa, (④seihin jouhou) wo riarutaimu de kyouyuu suru shisutemu no dounyuu wo kentou
shite imasu.
Sara ni, teian shiryou no (⑤tenpureeto) wo sakusei shi,
shuusei ni kakaru jikan wo herasu you ni shite imasu."
English: "Yes, this is Rin from the Sales Department. This month, the product proposal to our
(①corporate [corporate: company]) customers was delayed by (②one week) from schedule.
The cause was that it took time to create the (③proposal materials).
Because information about the new product line arrived late, revisions to the materials became
necessary.
As a result, notification of the business meeting schedule change was also delayed, and we
caused inconvenience to our customers.
หน้า 6
คลิกเพื่อขยาย
ENCurrently, we are considering implementing a system to share (④product information) in real-
time.
Furthermore, we are creating (⑤templates) for proposal materials,
and working to reduce the time needed for revisions."
司会：佐藤 (Moderator: Satoh)
time.
Furthermore, we are creating (⑤templates) for proposal materials,
and working to reduce the time needed for revisions."
司会：佐藤 (Moderator: Satoh)
JPJapanese:「ありがとうございます。次は物流部のマルコさん、お願いします。」
ENRomaji: "Arigatou gozaimasu. Tsugi wa butsuryu-bu no Maruko-san, onegai shimasu."
English: "Thank you. Next, Marco from the Logistics Department, please."
報告者②：マルコ（物流部）(Reporter 2: Marco - Logistics)
English: "Thank you. Next, Marco from the Logistics Department, please."
報告者②：マルコ（物流部）(Reporter 2: Marco - Logistics)
JPJapanese:「はい、マルコです。先週、関西の倉庫で一部の商品が破損して届いたとい
う報告が（⑥3件）ありました。
原因は、運送時の梱包が不十分だったことです。特に（⑦ガラス製品）のクッション
材が
少なかったことが確認されました。
現在、全倉庫で梱包（⑧マニュアル）の再確認と、（⑨研修）を実施しています。ま
た、クッション材の種類と量の見直しも行っています。」
う報告が（⑥3件）ありました。
原因は、運送時の梱包が不十分だったことです。特に（⑦ガラス製品）のクッション
材が
少なかったことが確認されました。
現在、全倉庫で梱包（⑧マニュアル）の再確認と、（⑨研修）を実施しています。ま
た、クッション材の種類と量の見直しも行っています。」
ENRomaji: "Hai, Maruko desu. Senshuu, Kansai no souko de ichibu no shouhin ga hason shite
todoita to iu houkoku ga (⑥3-ken) arimashita.
Gen'in wa, unsou-ji no konpou ga fujuubun datta koto desu. Toku ni (⑦garasu seihin) no
kusshon-zai ga
sukunakatta koto ga kakunin saremashita.
Genzai, zen souko de konpou (⑧manyuaru) no sai-kakunin to, (⑨kenshuu) wo jisshi shite
imasu. Mata, kusshon-zai no shurui to ryou no minaoshi mo okonatte imasu."
English: "Yes, this is Marco. Last week, there were (⑥3) reports that some products arrived
damaged at the Kansai warehouse.
todoita to iu houkoku ga (⑥3-ken) arimashita.
Gen'in wa, unsou-ji no konpou ga fujuubun datta koto desu. Toku ni (⑦garasu seihin) no
kusshon-zai ga
sukunakatta koto ga kakunin saremashita.
Genzai, zen souko de konpou (⑧manyuaru) no sai-kakunin to, (⑨kenshuu) wo jisshi shite
imasu. Mata, kusshon-zai no shurui to ryou no minaoshi mo okonatte imasu."
English: "Yes, this is Marco. Last week, there were (⑥3) reports that some products arrived
damaged at the Kansai warehouse.
หน้า 7
คลิกเพื่อขยาย
ENThe cause was that packaging during transport was insufficient. In particular, it was confirmed
that
cushioning material for (⑦glass products) was
too little.
Currently, we are re-confirming packaging (⑧manuals) and conducting (⑨training) at all
warehouses. Also, we are reviewing the types and amounts of cushioning materials."
司会：佐藤 (Moderator: Satoh)
that
cushioning material for (⑦glass products) was
too little.
Currently, we are re-confirming packaging (⑧manuals) and conducting (⑨training) at all
warehouses. Also, we are reviewing the types and amounts of cushioning materials."
司会：佐藤 (Moderator: Satoh)
JPJapanese:「ありがとうございます。最後に、カスタマーサポート部のアヤさん、お願
いします。」
いします。」
ENRomaji: "Arigatou gozaimasu. Saigo ni, kasutamaa sapooto-bu no Aya-san, onegai shimasu."
English: "Thank you. Finally, Aya from the Customer Support Department, please."
報告者③：アヤ（カスタマーサポート部）(Reporter 3: Aya - Customer
Support)
English: "Thank you. Finally, Aya from the Customer Support Department, please."
報告者③：アヤ（カスタマーサポート部）(Reporter 3: Aya - Customer
Support)
JPJapanese:「はい、アヤです。今月に入り、お客様からの（⑩メール返信）というクレ
ームが10件届いています。
原因は、担当者の一人が急に退職し、（⑪対応人数）ことです。
加えて、新人スタッフの研修がまだ終わっていないため、対応に時間がかかっていま
す。
対応としては、今週から（⑫ベテランスタッフ）が新人をサポートし、
（⑬返信テンプレート）を活用して対応スピードを上げるようにしています。」
ームが10件届いています。
原因は、担当者の一人が急に退職し、（⑪対応人数）ことです。
加えて、新人スタッフの研修がまだ終わっていないため、対応に時間がかかっていま
す。
対応としては、今週から（⑫ベテランスタッフ）が新人をサポートし、
（⑬返信テンプレート）を活用して対応スピードを上げるようにしています。」
ENRomaji: "Hai, Aya desu. Kongetsu ni hairi, okyakusama kara no (⑩meeru henshin) to iu
kuremu ga 10-ken todoite imasu.
Gen'in wa, tantousha no hitori ga kyuu ni taishoku shi, (⑪taiou ninzuu) koto desu.
Kuwaete, shinjin sutaffu no kenshuu ga mada owatte inai tame, taiou ni jikan ga kakatte imasu.
kuremu ga 10-ken todoite imasu.
Gen'in wa, tantousha no hitori ga kyuu ni taishoku shi, (⑪taiou ninzuu) koto desu.
Kuwaete, shinjin sutaffu no kenshuu ga mada owatte inai tame, taiou ni jikan ga kakatte imasu.
หน้า 8
คลิกเพื่อขยาย
ENTaiou to shite wa, konshuu kara (⑫beteran sutaffu) ga shinjin wo sapooto shi,
(⑬henshin tenpureeto) wo katsuyou shite taiou supiido wo ageru you ni shite imasu."
English: "Yes, this is Aya. Since the beginning of this month, we have received 10 complaints
about (⑩email responses) from customers.
The cause is that one of the staff members suddenly resigned, and (⑪the number of staff
handling responses) [became insufficient].
In addition, because new staff training hasn't finished yet, responses are taking time.
As countermeasures, starting this week (⑫veteran staff) are supporting new employees,
and we are utilizing (⑬reply templates) to increase response speed."
🗣 会話練習 (Conversation Practice)
Question 1: Japanese: あなたの仕事で、最近起きたトラブルは何ですか？ Romaji:
Anata no shigoto de, saikin okita toraburu wa nan desu ka? English: What trouble occurred
recently in your work?
Answer Template: Japanese: → ＿＿＿＿が原因で、＿＿＿＿ようにしています。
Romaji: → ____ga gen'in de, ____you ni shite imasu. English: → Because of ____, we are
doing ____.
Question 2: Japanese: 今、どんなことを改善しようとしていますか？ Romaji: Ima,
donna koto wo kaizen shiyou to shite imasu ka? English: What are you trying to improve now?
Answer Template: Japanese: → ＿＿＿＿ために、＿＿＿＿ようにしています。 Romaji:
→ ____tame ni, ____you ni shite imasu. English: → In order to ____, we are doing ____.
(⑬henshin tenpureeto) wo katsuyou shite taiou supiido wo ageru you ni shite imasu."
English: "Yes, this is Aya. Since the beginning of this month, we have received 10 complaints
about (⑩email responses) from customers.
The cause is that one of the staff members suddenly resigned, and (⑪the number of staff
handling responses) [became insufficient].
In addition, because new staff training hasn't finished yet, responses are taking time.
As countermeasures, starting this week (⑫veteran staff) are supporting new employees,
and we are utilizing (⑬reply templates) to increase response speed."
🗣 会話練習 (Conversation Practice)
Question 1: Japanese: あなたの仕事で、最近起きたトラブルは何ですか？ Romaji:
Anata no shigoto de, saikin okita toraburu wa nan desu ka? English: What trouble occurred
recently in your work?
Answer Template: Japanese: → ＿＿＿＿が原因で、＿＿＿＿ようにしています。
Romaji: → ____ga gen'in de, ____you ni shite imasu. English: → Because of ____, we are
doing ____.
Question 2: Japanese: 今、どんなことを改善しようとしていますか？ Romaji: Ima,
donna koto wo kaizen shiyou to shite imasu ka? English: What are you trying to improve now?
Answer Template: Japanese: → ＿＿＿＿ために、＿＿＿＿ようにしています。 Romaji:
→ ____tame ni, ____you ni shite imasu. English: → In order to ____, we are doing ____.
JPQuestion3:Japanese:最近、だれかに迷惑をかけてしまったことはありますか？
ENRomaji: Saikin, dareka ni meiwaku wo kakete shimatta koto wa arimasu ka? English: Have you
recently caused inconvenience to someone?
Answer Template: Japanese: → ＿＿＿＿してしまい、＿＿＿＿をおかけしました。
Romaji: → ____shite shimai, ____wo okake shimashita. English: → I ended up ____, and
caused ____.
recently caused inconvenience to someone?
Answer Template: Japanese: → ＿＿＿＿してしまい、＿＿＿＿をおかけしました。
Romaji: → ____shite shimai, ____wo okake shimashita. English: → I ended up ____, and
caused ____.
หน้า 9
คลิกเพื่อขยาย
ENKey Grammar Patterns from This Listening Exercise
JP1.~てしまう(てしまいました)
ENMeaning: Ended up doing (with regret/unintended result) Examples:
• 遅れてしまいました (okurete shimaimashita) - ended up being late
• 破損してしまいました (hason shite shimaimashita) - ended up being damaged
• 遅れてしまいました (okurete shimaimashita) - ended up being late
• 破損してしまいました (hason shite shimaimashita) - ended up being damaged
JP2.~ようにしています
ENMeaning: I'm making efforts to / I'm trying to Examples:
• 時間を減らすようにしています - making efforts to reduce time
• スピードを上げるようにしています - trying to increase speed
• 時間を減らすようにしています - making efforts to reduce time
• スピードを上げるようにしています - trying to increase speed
JP3.~ために
ENMeaning: In order to / for the purpose of Example:
• 改善するために - in order to improve
• 改善するために - in order to improve
JP4.ご迷惑をおかけする
ENMeaning: To cause inconvenience (humble expression) Example:
• お客様にご迷惑をおかけしました - We caused inconvenience to our customers
This listening exercise focuses on formal business reporting structure, teaching students how to
organize problem reports using the 問題(Problem) → 原因(Cause) → 対応策(Countermeasures)
framework.
I've already extracted and translated this file in my previous response. Let me check if there are
any additional elements like tables or formatting that I might have missed:Perfect! I found two
important vocabulary tables that were not shown in my previous extraction. Let me present them:
重要単語 (Important Vocabulary)
• お客様にご迷惑をおかけしました - We caused inconvenience to our customers
This listening exercise focuses on formal business reporting structure, teaching students how to
organize problem reports using the 問題(Problem) → 原因(Cause) → 対応策(Countermeasures)
framework.
I've already extracted and translated this file in my previous response. Let me check if there are
any additional elements like tables or formatting that I might have missed:Perfect! I found two
important vocabulary tables that were not shown in my previous extraction. Let me present them:
重要単語 (Important Vocabulary)
หน้า 10
คลิกเพื่อขยาย
ENTABLE 1: Vocabulary and Expressions
JP単語・表現意味使用例（スクリプトから）
ENJapanese Meaning Usage Example (from script)
JP1.商談(しょうだん)
EN • Romaji: shoudan
• Meaning: business meeting / business negotiation
• Meaning: business meeting / business negotiation
JP•Example:商談の日程変更の連絡も遅れてしまい…
EN • Romaji Example: Shoudan no nittei henkou no renraku mo okurete shimai...
• English: The notification of the business meeting schedule change was also delayed...
• English: The notification of the business meeting schedule change was also delayed...
JP2.導入(どうにゅう)
EN • Romaji: dounyuu
• Meaning: introduction / implementation
• Meaning: introduction / implementation
JP•Example:システムの導入を検討しています。
EN • Romaji Example: Shisutemu no dounyuu wo kentou shite imasu.
• English: We are considering implementing a system.
• English: We are considering implementing a system.
JP3.破損(はそん)
EN • Romaji: hason
• Meaning: damage / breakage
• Meaning: damage / breakage
JP•Example:商品が破損して届いたという報告が…
EN • Romaji Example: Shouhin ga hason shite todoita to iu houkoku ga...
• English: There were reports that products arrived damaged...
• English: There were reports that products arrived damaged...
JP4.梱包(こんぽう)
EN • Romaji: konpou
• Meaning: packing / packaging
• Meaning: packing / packaging
JP•Example:梱包が不十分だったことです。
EN • Romaji Example: Konpou ga fujuubun datta koto desu.
• English: The packaging was insufficient.
• English: The packaging was insufficient.
หน้า 11
คลิกเพื่อขยาย
JP5.クッション材(くっしょんざい)
EN • Romaji: kusshon-zai
• Meaning: cushioning material
• Meaning: cushioning material
JP•Example:クッション材の量の見直しを行っています。
EN • Romaji Example: Kusshon-zai no ryou no minaoshi wo okonatte imasu.
• English: We are reviewing the amount of cushioning material.
• English: We are reviewing the amount of cushioning material.
JP6.クレーム
EN • Romaji: kuremu
• Meaning: complaint
• Meaning: complaint
JP•Example:クレームが10件届いています。
EN • Romaji Example: Kuremu ga 10-ken todoite imasu.
• English: We have received 10 complaints.
• English: We have received 10 complaints.
JP7.退職(たいしょく)
EN • Romaji: taishoku
• Meaning: resignation / retirement
• Meaning: resignation / retirement
JP•Example:担当者の一人が急に退職し…
EN • Romaji Example: Tantousha no hitori ga kyuu ni taishoku shi...
• English: One of the staff members suddenly resigned...
• English: One of the staff members suddenly resigned...
JP8.活用(かつよう)
EN • Romaji: katsuyou
• Meaning: use / application / utilization
• Meaning: use / application / utilization
JP•Example:テンプレートを活用して対応スピードを上げる。
EN • Romaji Example: Tenpureeto wo katsuyou shite taiou supiido wo ageru.
• English: To utilize templates to increase response speed.
TABLE 2: Grammar Patterns and Expressions
• English: To utilize templates to increase response speed.
TABLE 2: Grammar Patterns and Expressions
หน้า 12
คลิกเพื่อขยาย
EN文型・表現 (Sentence Patterns and Expressions)
JP1.～ようにする
ENMeaning/Usage: 意識して努力することを表す Romaji: Ishiki shite doryoku suru koto wo
arawasu English: Expresses making conscious effort / trying to do something
Script Example: 対応スピードを上げるようにしています。 Romaji: Taiou supiido wo
ageru you ni shite imasu. English: We are trying to increase response speed.
Usage Note: This pattern shows intentional, continuous effort to change behavior or habits.
arawasu English: Expresses making conscious effort / trying to do something
Script Example: 対応スピードを上げるようにしています。 Romaji: Taiou supiido wo
ageru you ni shite imasu. English: We are trying to increase response speed.
Usage Note: This pattern shows intentional, continuous effort to change behavior or habits.
JP2.～てしまう
ENMeaning/Usage: 残念な完了や失敗 Romaji: Zannen na kanryou ya shippai English:
Regrettable completion or failure / unintended result
Script Examples:
Regrettable completion or failure / unintended result
Script Examples:
JP•ご迷惑をおかけしました。
EN o Gomeiwaku wo okake shimashita.
o We caused you inconvenience.
o We caused you inconvenience.
JP•遅れてしまいました。
EN o Okurete shimaimashita.
o It ended up being delayed.
Usage Note: Expresses regret or that something happened contrary to one's wishes.
o It ended up being delayed.
Usage Note: Expresses regret or that something happened contrary to one's wishes.
JP3.～ことになった
ENMeaning/Usage: 状況の変化や決定 Romaji: Joukyou no henka ya kettei English: Change in
situation or decision (often beyond one's control)
Script Example: 修正が必要になりました。 Romaji: Shuusei ga hitsuyou ni narimashita.
English: Revisions became necessary.
Usage Note: Indicates a new situation that arose, often from external circumstances.
situation or decision (often beyond one's control)
Script Example: 修正が必要になりました。 Romaji: Shuusei ga hitsuyou ni narimashita.
English: Revisions became necessary.
Usage Note: Indicates a new situation that arose, often from external circumstances.
หน้า 13
คลิกเพื่อขยาย
JP4.～ところです
ENMeaning/Usage: 状況の説明 Romaji: Joukyou no setsumei English: Explaining the current
situation / state
Script Example: 再確認を行っているところです。 Romaji: Sai-kakunin wo okonatte iru
tokoro desu. English: We are currently in the process of re-confirming.
Usage Note: Describes what is currently being done or the current state of affairs.
situation / state
Script Example: 再確認を行っているところです。 Romaji: Sai-kakunin wo okonatte iru
tokoro desu. English: We are currently in the process of re-confirming.
Usage Note: Describes what is currently being done or the current state of affairs.
JP5.～にかかる
ENMeaning/Usage: 時間・費用が必要 Romaji: Jikan, hiyou ga hitsuyou English: Time/cost is
required
Script Example: 修正に時間がかかりました。 Romaji: Shuusei ni jikan ga kakarimashita.
English: The revisions took time.
Usage Note: Used to express that something requires time or money.
required
Script Example: 修正に時間がかかりました。 Romaji: Shuusei ni jikan ga kakarimashita.
English: The revisions took time.
Usage Note: Used to express that something requires time or money.
JP6.～を検討している
ENMeaning/Usage: 考え中である Romaji: Kangae-chuu de aru English: Under consideration /
currently considering
Script Example: システムの導入を検討しています。 Romaji: Shisutemu no dounyuu wo
kentou shite imasu. English: We are considering implementing a system.
Usage Note: Formal expression for being in the process of deliberation.
Complete Answer Key for Listening Worksheet
Based on the audio script, here are all the numbered blanks:
1. ① 法人 (houjin) - corporate/company
2. ② 1 週間 (isshuukan) - one week
currently considering
Script Example: システムの導入を検討しています。 Romaji: Shisutemu no dounyuu wo
kentou shite imasu. English: We are considering implementing a system.
Usage Note: Formal expression for being in the process of deliberation.
Complete Answer Key for Listening Worksheet
Based on the audio script, here are all the numbered blanks:
1. ① 法人 (houjin) - corporate/company
2. ② 1 週間 (isshuukan) - one week
หน้า 14
คลิกเพื่อขยาย
EN 3. ③ 提案資料 (teian shiryou) - proposal materials
4. ④ 製品情報 (seihin jouhou) - product information
5. ⑤ テンプレート (tenpureeto) - template
6. ⑥ 3 件 (3-ken) - 3 cases
7. ⑦ ガラス製品 (garasu seihin) - glass products
8. ⑧ マニュアル (manyuaru) - manual
9. ⑨ 研修 (kenshuu) - training
10. ⑩ メール返信 (meeru henshin) - email responses
11. ⑪ 対応人数 (taiou ninzuu) - number of staff handling responses (Note: The sentence is
incomplete in the script but the blank should be filled with this)
12. ⑫ ベテランスタッフ (beteran sutaffu) - veteran staff
13. ⑬ 返信テンプレート (henshin tenpureeto) - reply template
Key Learning Points from This Exercise
Problem Reporting Structure (Three-Part Format):
1. 問題 (Mondai) - Problem
o What went wrong?
2. 原因 (Gen'in) - Cause
o Why did it happen?
3. 対応策 (Taiousaku) - Countermeasures
o What are you doing to fix/prevent it?
Useful Expressions for Business Reporting:
Starting a report:
• はい、[Department]の[Name]です。
• Hai, [Department] no [Name] desu.
• Yes, this is [Name] from [Department].
Describing the problem:
4. ④ 製品情報 (seihin jouhou) - product information
5. ⑤ テンプレート (tenpureeto) - template
6. ⑥ 3 件 (3-ken) - 3 cases
7. ⑦ ガラス製品 (garasu seihin) - glass products
8. ⑧ マニュアル (manyuaru) - manual
9. ⑨ 研修 (kenshuu) - training
10. ⑩ メール返信 (meeru henshin) - email responses
11. ⑪ 対応人数 (taiou ninzuu) - number of staff handling responses (Note: The sentence is
incomplete in the script but the blank should be filled with this)
12. ⑫ ベテランスタッフ (beteran sutaffu) - veteran staff
13. ⑬ 返信テンプレート (henshin tenpureeto) - reply template
Key Learning Points from This Exercise
Problem Reporting Structure (Three-Part Format):
1. 問題 (Mondai) - Problem
o What went wrong?
2. 原因 (Gen'in) - Cause
o Why did it happen?
3. 対応策 (Taiousaku) - Countermeasures
o What are you doing to fix/prevent it?
Useful Expressions for Business Reporting:
Starting a report:
• はい、[Department]の[Name]です。
• Hai, [Department] no [Name] desu.
• Yes, this is [Name] from [Department].
Describing the problem:
JP•～が～してしまいました
EN • ～ga～shite shimaimashita
• ... ended up ...ing (with regret)
Explaining the cause:
• ... ended up ...ing (with regret)
Explaining the cause:
JP•原因は～ことです
หน้า 15
คลิกเพื่อขยาย
EN • Gen'in wa ～ koto desu
• The cause is ...
Describing countermeasures:
• The cause is ...
Describing countermeasures:
JP•現在、～を検討しています
EN • Genzai, ～wo kentou shite imasu
• Currently, we are considering ...
• Currently, we are considering ...
JP•～ようにしています
EN • ～you ni shite imasu
• We are trying to ...
Apologizing:
• We are trying to ...
Apologizing:
JP•ご迷惑をおかけしました
EN • Gomeiwaku wo okake shimashita
• We apologize for the inconvenience
This comprehensive listening exercise teaches students the formal structure and vocabulary
needed for reporting problems in Japanese business meetings, which is directly applicable to the
negotiation and email writing skills covered in the other materials.
• We apologize for the inconvenience
This comprehensive listening exercise teaches students the formal structure and vocabulary
needed for reporting problems in Japanese business meetings, which is directly applicable to the
negotiation and email writing skills covered in the other materials.