หน้า 1
คลิกเพื่อขยาย
ENI'll extract and translate the Japanese text from this business communication training
document. Here's the content organized sentence by sentence:
Title Page:
トラブルを取引先に報告し解決策を提案する Toraburu wo torihikisaki ni houkoku shi
kaiketsusaku wo teian suru Reporting a Problem to a Client and Proposing a Solution
Lesson Goal:
document. Here's the content organized sentence by sentence:
Title Page:
トラブルを取引先に報告し解決策を提案する Toraburu wo torihikisaki ni houkoku shi
kaiketsusaku wo teian suru Reporting a Problem to a Client and Proposing a Solution
Lesson Goal:
JP取引先に対して敬語を使い、論理的で丁寧にトラブルの報告と解決策の提案ができ
ENるようになる Torihikisaki ni taishite keigo wo tsukai, ronriteki de teinei ni toraburu no
houkoku to kaiketsusaku no teian ga dekiru you ni naru Learn how to report a problem and
propose a solution to a client using polite and logical business language
Discussion Questions:
houkoku to kaiketsusaku no teian ga dekiru you ni naru Learn how to report a problem and
propose a solution to a client using polite and logical business language
Discussion Questions:
JP自分の業務について、これまでにどんなトラブルがありましたか？Jibunnogyoumu
ENni tsuite, kore made ni donna toraburu ga arimashita ka? What kind of troubles have you
experienced in your work so far?
そのとき、どのように対応しましたか？ Sono toki, dono you ni taiou shimashita ka?
How did you respond at that time?
experienced in your work so far?
そのとき、どのように対応しましたか？ Sono toki, dono you ni taiou shimashita ka?
How did you respond at that time?
JPそのトラブルを防ぐために、どんなことができたと思いますか？Sonotoraburuwo
ENfusegu tame ni, donna koto ga dekita to omoimasu ka? What do you think could have been
done to prevent that trouble?
Key Reporting Points:
早めに報告する Hayame ni houkoku suru Report early
結論を最初に、簡潔に伝える Ketsuron wo saisho ni, kanketsu ni tsutaeru Start with the
conclusion and keep it brief
必要なら謝罪する Hitsuyou nara shazai suru Apologize if necessary
解決策も一緒に報告する Kaiketsusaku mo issho ni houkoku suru Report the solution along
with the problem
Detailed Guidelines:
Early Reporting: トラブルは発生したらすぐに報告する Toraburu wa hassei shitara
sugu ni houkoku suru Report troubles immediately when they occur
done to prevent that trouble?
Key Reporting Points:
早めに報告する Hayame ni houkoku suru Report early
結論を最初に、簡潔に伝える Ketsuron wo saisho ni, kanketsu ni tsutaeru Start with the
conclusion and keep it brief
必要なら謝罪する Hitsuyou nara shazai suru Apologize if necessary
解決策も一緒に報告する Kaiketsusaku mo issho ni houkoku suru Report the solution along
with the problem
Detailed Guidelines:
Early Reporting: トラブルは発生したらすぐに報告する Toraburu wa hassei shitara
sugu ni houkoku suru Report troubles immediately when they occur
หน้า 2
คลิกเพื่อขยาย
EN問題が大きくなる前にすぐに報告する Mondai ga ookiku naru mae ni sugu ni houkoku
suru Report immediately before the problem becomes bigger
Conclusion First: だらだら背景を説明しない Daradara haikei wo setsumei shinai Don't
ramble about background information
まず「何が問題か」をひと言で伝える Mazu "nani ga mondai ka" wo hitokoto de tsutaeru
First convey "what the problem is" in one sentence
Reporting Flow Structure:
suru Report immediately before the problem becomes bigger
Conclusion First: だらだら背景を説明しない Daradara haikei wo setsumei shinai Don't
ramble about background information
まず「何が問題か」をひと言で伝える Mazu "nani ga mondai ka" wo hitokoto de tsutaeru
First convey "what the problem is" in one sentence
Reporting Flow Structure:
JP1.Purpose&RequestTime:「○○の件でご相談があります。5分ほどお時間をいただ
ENけますか？」 "○○ no ken de go-soudan ga arimasu. Gofun hodo ojikan wo itadakemasu
ka?" "I have a consultation regarding ○○. Could you spare about 5 minutes?"
ka?" "I have a consultation regarding ○○. Could you spare about 5 minutes?"
JP2.Conclusion:「結論から申し上げますと、○○プロジェクトでシステムの不具合が発
EN生しております。」 "Ketsuron kara moushiagemasu to, ○○ purojekuto de shisutemu no
fuguai ga hassei shite orimasu." "To start with the conclusion, a system malfunction has
occurred in the ○○ project."
3. Details: 「原因は、○○と判明しました。」 "Gen'in wa, ○○ to hanmei shimashita."
"The cause has been identified as ○○."
事実だけを伝える・憶測で話さない Jijitsu dake wo tsutaeru, okusoku de hanasanai
Convey only facts, don't speak based on speculation
4. Solution Proposal: 「○○という対応を考えております」 "○○ to iu taiou wo kangaete
orimasu" "We are considering a response of ○○"
fuguai ga hassei shite orimasu." "To start with the conclusion, a system malfunction has
occurred in the ○○ project."
3. Details: 「原因は、○○と判明しました。」 "Gen'in wa, ○○ to hanmei shimashita."
"The cause has been identified as ○○."
事実だけを伝える・憶測で話さない Jijitsu dake wo tsutaeru, okusoku de hanasanai
Convey only facts, don't speak based on speculation
4. Solution Proposal: 「○○という対応を考えております」 "○○ to iu taiou wo kangaete
orimasu" "We are considering a response of ○○"
JP「この対応で問題ないか、ご確認いただけますでしょうか？」"Konotaioudemondai
ENnai ka, go-kakunin itadakemasu deshou ka?" "Could you please confirm whether this
response is acceptable?"
This document provides a comprehensive framework for professional problem reporting in
Japanese business contexts, emphasizing structured communication, appropriate keigo usage,
and solution-oriented approaches.
response is acceptable?"
This document provides a comprehensive framework for professional problem reporting in
Japanese business contexts, emphasizing structured communication, appropriate keigo usage,
and solution-oriented approaches.
JPロールプレイ課題シート—トラブル報告＆解決提案
1.基本情報記入（事前準備）
項目内容
自社名・所属／お名前例：株式会社サクラ○○部[自分の名前]
1.基本情報記入（事前準備）
項目内容
自社名・所属／お名前例：株式会社サクラ○○部[自分の名前]
หน้า 3
คลิกเพื่อขยาย
JP取引先（顧客）名・担当者名例：ウメ株式会社○○部佐藤様
発生日時年／月／日時／分
発生場所例：自社工場、納品先、輸送中など
トラブル概要例：納品部品に傷、数量不足、出荷遅延など
2.トラブル詳細（5W1Hで明確に）
●What（何が起きた）：何がトラブルなのか
●When（いつ）：発生日時
●Where（どこで）：発生場所
●Who（誰が関与）：自社・相手先関係者
●Why（なぜ起きた）：考えられる原因（調査中であればその旨も）
●How（どのような影響）：納期、品質、件数など
（例：納品予定の部品100個のうち、20個に傷があり、出荷が来週に遅れる可能性）
3.現状と影響範囲の整理
●現在の状況：例：原因調査中、代替品の手配状況など
●影響範囲：件数、納期、業務への影響、顧客対応予想
4.解決策提案
●案①：具体的内容、スケジュール、費用負担や追加対応（例：代替品を翌日午前発
送）
発生日時年／月／日時／分
発生場所例：自社工場、納品先、輸送中など
トラブル概要例：納品部品に傷、数量不足、出荷遅延など
2.トラブル詳細（5W1Hで明確に）
●What（何が起きた）：何がトラブルなのか
●When（いつ）：発生日時
●Where（どこで）：発生場所
●Who（誰が関与）：自社・相手先関係者
●Why（なぜ起きた）：考えられる原因（調査中であればその旨も）
●How（どのような影響）：納期、品質、件数など
（例：納品予定の部品100個のうち、20個に傷があり、出荷が来週に遅れる可能性）
3.現状と影響範囲の整理
●現在の状況：例：原因調査中、代替品の手配状況など
●影響範囲：件数、納期、業務への影響、顧客対応予想
4.解決策提案
●案①：具体的内容、スケジュール、費用負担や追加対応（例：代替品を翌日午前発
送）
หน้า 4
คลิกเพื่อขยาย
JP●案②：別案（例：傷のある部品改良し再納品、割引を付けるなど）
●案③（任意）：さらに別の対応方法
●案③（任意）：さらに別の対応方法
EN● I'll extract and translate this Japanese role-play practice sheet for trouble reporting and
solution proposals. Here's the content organized sentence by sentence:
● Title:
solution proposals. Here's the content organized sentence by sentence:
● Title:
JP●ロールプレイ課題シート—トラブル報告＆解決提案Roorupureikadai
EN shiito — Toraburu houkoku & kaiketsu teian Role-Play Assignment Sheet —
Trouble Reporting & Solution Proposals
● Section 1: Basic Information (Preparation)
● 自社名・所属／お名前 Jisha mei・shozoku / onamae Company name・department
/ your name
● 例：株式会社サクラ ○○部 [自分の名前] Rei: Kabushikigaisha Sakura ○○bu [jibun
no namae] Example: Sakura Corporation ○○ Department [your name]
● 取引先（顧客）名・担当者名 Torihikisaki (kokyaku) mei・tantousha mei Client
(customer) name・contact person name
● 例：ウメ株式会社 ○○部 佐藤様 Rei: Ume kabushikigaisha ○○bu Satou-sama
Example: Ume Corporation ○○ Department Mr./Ms. Sato
● 発生日時 Hassei nichiji Date and time of occurrence
● 年／月／日 時／分 Nen/gatsu/nichi ji/fun Year/month/day hour/minute
● 発生場所 Hassei basho Location of occurrence
● 例：自社工場、納品先、輸送中など Rei: jisha koujou, nouhin-saki, yusou-chuu
nado Example: company factory, delivery destination, during transport, etc.
● トラブル概要 Toraburu gaiyou Trouble overview
● 例：納品部品に傷、数量不足、出荷遅延など Rei: nouhin buhin ni kizu, suuryou
fusoku, shukka chien nado Example: damage to delivered parts, quantity shortage,
shipping delays, etc.
● Section 2: Trouble Details (Clear 5W1H)
● What（何が起きた）：何がトラブルなのか What (nani ga okita): nani ga
toraburu na no ka What (what happened): what is the trouble
● When（いつ）：発生日時 When (itsu): hassei nichiji When: date and time of
occurrence
● Where（どこで）：発生場所 Where (doko de): hassei basho Where: location of
occurrence
● Who（誰が関与）：自社・相手先関係者 Who (dare ga kan'yo): jisha・aitesaki
kankeisha Who (who was involved): company and client-side personnel
Trouble Reporting & Solution Proposals
● Section 1: Basic Information (Preparation)
● 自社名・所属／お名前 Jisha mei・shozoku / onamae Company name・department
/ your name
● 例：株式会社サクラ ○○部 [自分の名前] Rei: Kabushikigaisha Sakura ○○bu [jibun
no namae] Example: Sakura Corporation ○○ Department [your name]
● 取引先（顧客）名・担当者名 Torihikisaki (kokyaku) mei・tantousha mei Client
(customer) name・contact person name
● 例：ウメ株式会社 ○○部 佐藤様 Rei: Ume kabushikigaisha ○○bu Satou-sama
Example: Ume Corporation ○○ Department Mr./Ms. Sato
● 発生日時 Hassei nichiji Date and time of occurrence
● 年／月／日 時／分 Nen/gatsu/nichi ji/fun Year/month/day hour/minute
● 発生場所 Hassei basho Location of occurrence
● 例：自社工場、納品先、輸送中など Rei: jisha koujou, nouhin-saki, yusou-chuu
nado Example: company factory, delivery destination, during transport, etc.
● トラブル概要 Toraburu gaiyou Trouble overview
● 例：納品部品に傷、数量不足、出荷遅延など Rei: nouhin buhin ni kizu, suuryou
fusoku, shukka chien nado Example: damage to delivered parts, quantity shortage,
shipping delays, etc.
● Section 2: Trouble Details (Clear 5W1H)
● What（何が起きた）：何がトラブルなのか What (nani ga okita): nani ga
toraburu na no ka What (what happened): what is the trouble
● When（いつ）：発生日時 When (itsu): hassei nichiji When: date and time of
occurrence
● Where（どこで）：発生場所 Where (doko de): hassei basho Where: location of
occurrence
● Who（誰が関与）：自社・相手先関係者 Who (dare ga kan'yo): jisha・aitesaki
kankeisha Who (who was involved): company and client-side personnel
JP●Why（なぜ起きた）：考えられる原因（調査中であればその旨も）Why
EN (naze okita): kangaerareru gen'in (chousa-chuu de areba sono mune mo) Why (why it
happened): possible causes (if under investigation, state that as well)
happened): possible causes (if under investigation, state that as well)
หน้า 5
คลิกเพื่อขยาย
EN● How （どのような影響）：納期、品質、件数など How (dono you na eikyou):
nouki, hinshitsu, kensuu nado How (what kind of impact): delivery dates, quality,
quantities, etc.
nouki, hinshitsu, kensuu nado How (what kind of impact): delivery dates, quality,
quantities, etc.
JP●（例：納品予定の部品100個のうち、20個に傷があり、出荷が来週に遅れる可
EN 能性） (Rei: nouhin yotei no buhin hyaku-ko no uchi, nijuu-ko ni kizu ga ari, shukka
ga raishuu ni okureru kanousei) (Example: Of 100 parts scheduled for delivery, 20
have damage, and shipment may be delayed until next week)
● Section 3: Current Status and Impact Scope
ga raishuu ni okureru kanousei) (Example: Of 100 parts scheduled for delivery, 20
have damage, and shipment may be delayed until next week)
● Section 3: Current Status and Impact Scope
JP●現在の状況：例：原因調査中、代替品の手配状況などGenzainojoukyou:rei:
EN gen'in chousa-chuu, daitaihin no tehai joukyou nado Current situation: Example:
cause investigation in progress, alternative product arrangement status, etc.
cause investigation in progress, alternative product arrangement status, etc.
JP●影響範囲：件数、納期、業務への影響、顧客対応予想Eikyouhan'i:kensuu,
EN nouki, gyoumu e no eikyou, kokyaku taiou yosou Impact scope: quantities, delivery
dates, business impact, expected customer response
● Section 4: Solution Proposals
dates, business impact, expected customer response
● Section 4: Solution Proposals
JP●案①：具体的内容、スケジュール、費用負担や追加対応（例：代替品を翌日
EN 午前発送） An ①: gutaiteki naiyou, sukejuuru, hiyou futan ya tsuika taiou (rei:
daitaihin wo yokujitsu gozen hassou) Option 1: specific details, schedule, cost
responsibility and additional measures (example: ship replacement products next
morning)
daitaihin wo yokujitsu gozen hassou) Option 1: specific details, schedule, cost
responsibility and additional measures (example: ship replacement products next
morning)
JP●案②：別案（例：傷のある部品改良し再納品、割引を付けるなど）An②:
EN betsu-an (rei: kizu no aru buhin kairyou shi sai nouhin, waribiki wo tsukeru nado)
Option 2: alternative plan (example: improve damaged parts and re-deliver, apply
discount, etc.)
● 案③（任意）：さらに別の対応方法 An ③ (nin'i): sara ni betsu no taiou houhou
Option 3 (optional): yet another response method
● This worksheet provides a comprehensive framework for practicing professional
trouble reporting scenarios in Japanese business contexts, emphasizing structured
preparation, clear communication using 5W1H methodology, and multiple solution
approaches.
● I'll extract and translate the Japanese text from these class chat logs about business
communication training. Here's the content organized by class and sentence:
● 21:30 Class - Shipping Error Practice
● 発送ミス Hassou misu Shipping error
Option 2: alternative plan (example: improve damaged parts and re-deliver, apply
discount, etc.)
● 案③（任意）：さらに別の対応方法 An ③ (nin'i): sara ni betsu no taiou houhou
Option 3 (optional): yet another response method
● This worksheet provides a comprehensive framework for practicing professional
trouble reporting scenarios in Japanese business contexts, emphasizing structured
preparation, clear communication using 5W1H methodology, and multiple solution
approaches.
● I'll extract and translate the Japanese text from these class chat logs about business
communication training. Here's the content organized by class and sentence:
● 21:30 Class - Shipping Error Practice
● 発送ミス Hassou misu Shipping error
JP●本日いちごを2パックを注文していただきましたが、間違えて桃を2パック発
EN 送してしまいました。 Honjitsu ichigo wo ni pakku wo chuumon shite
itadakimashita ga, machigaete momo wo ni pakku hassou shite shimaimashita. You
ordered 2 packs of strawberries today, but we mistakenly shipped 2 packs of peaches
instead.
● 手違いで桃を2パック発送してしまいました Techigai de momo wo ni pakku
hassou shite shimaimashita We shipped 2 packs of peaches due to a mistake
itadakimashita ga, machigaete momo wo ni pakku hassou shite shimaimashita. You
ordered 2 packs of strawberries today, but we mistakenly shipped 2 packs of peaches
instead.
● 手違いで桃を2パック発送してしまいました Techigai de momo wo ni pakku
hassou shite shimaimashita We shipped 2 packs of peaches due to a mistake
หน้า 6
คลิกเพื่อขยาย
EN● 誤って桃を2パック～ Ayamatte momo wo ni pakku ~ We mistakenly sent 2 packs
of peaches...
● 不手際で桃を2パック～ Futegiwa de momo wo ni pakku ~ Due to poor handling, 2
packs of peaches...
of peaches...
● 不手際で桃を2パック～ Futegiwa de momo wo ni pakku ~ Due to poor handling, 2
packs of peaches...
JP●担当者の手違いでいちごではなく桃を手配してしまいましたTantoushano
EN techigai de ichigo de wa naku momo wo tehai shite shimaimashita Due to the person
in charge's mistake, we arranged peaches instead of strawberries
in charge's mistake, we arranged peaches instead of strawberries
JP●私の確認不足でいちごではなく桃を手配してしまいましたWatashinokakunin
EN busoku de ichigo de wa naku momo wo tehai shite shimaimashita Due to my
insufficient confirmation, I arranged peaches instead of strawberries
insufficient confirmation, I arranged peaches instead of strawberries
JP●いちご2パックを明日早急に発送いたします。明日の午後にはいちごが店舗
EN に到着する予定です。 Ichigo ni pakku wo ashita saikyuu ni hassou itashimasu.
Ashita no gogo ni wa ichigo ga tenpo ni touchaku suru yotei desu. We will urgently
ship 2 packs of strawberries tomorrow. The strawberries are scheduled to arrive at the
store tomorrow afternoon.
Ashita no gogo ni wa ichigo ga tenpo ni touchaku suru yotei desu. We will urgently
ship 2 packs of strawberries tomorrow. The strawberries are scheduled to arrive at the
store tomorrow afternoon.
JP●いちご2パックをこれから至急発送いたします。本日の夕方以降に店舗に到
EN 着する予定ですがよろしいでしょうか。 Ichigo ni pakku wo kore kara shikyuu
hassou itashimasu. Honjitsu no yuugata ikou ni tenpo ni touchaku suru yotei desu ga
yoroshii deshou ka. We will urgently ship 2 packs of strawberries from now. They are
scheduled to arrive at the store from this evening onward - would that be acceptable?
● 6:00 Class - Business Problem-Solving Concepts
● 期待 Kitai Expectations
● 品質と期待を合わせるのが難しい Hinshitsu to kitai wo awaseru no ga muzukashii
It's difficult to match quality with expectations
● 信用・信頼 Shin'you・shinrai Trust・reliability
● いちばん時間を短縮できる方法を探す Ichiban jikan wo tanshuku dekiru houhou
wo sagasu Search for the method that can shorten time the most
● 将来同じことを繰り返さないように解決する Shourai onaji koto wo kurikaesan
you ni kaiketsu suru Solve it so the same thing doesn't happen again in the future
● 具体的な原因 Gutaiteki na gen'in Specific cause
● 同じことを繰り返さないための対応策 Onaji koto wo kurikaesan tame no
taiousaku Countermeasures to prevent repeating the same thing
● すぐに連絡する Sugu ni renraku suru Contact immediately
● 製品の発送について Seihin no hassou ni tsuite Regarding product shipment
● 製品の到着について Seihin no touchaku ni tsuite Regarding product arrival
● 今夜の○○のオペレーションの問題について Kon'ya no ○○ no opereeshon no
mondai ni tsuite Regarding tonight's ○○ operation problem
● 山本様から次のようなクレームをいただきました Yamamoto-sama kara tsugi no
you na kureemu wo itadakimashita We received the following complaint from
Mr./Ms. Yamamoto
hassou itashimasu. Honjitsu no yuugata ikou ni tenpo ni touchaku suru yotei desu ga
yoroshii deshou ka. We will urgently ship 2 packs of strawberries from now. They are
scheduled to arrive at the store from this evening onward - would that be acceptable?
● 6:00 Class - Business Problem-Solving Concepts
● 期待 Kitai Expectations
● 品質と期待を合わせるのが難しい Hinshitsu to kitai wo awaseru no ga muzukashii
It's difficult to match quality with expectations
● 信用・信頼 Shin'you・shinrai Trust・reliability
● いちばん時間を短縮できる方法を探す Ichiban jikan wo tanshuku dekiru houhou
wo sagasu Search for the method that can shorten time the most
● 将来同じことを繰り返さないように解決する Shourai onaji koto wo kurikaesan
you ni kaiketsu suru Solve it so the same thing doesn't happen again in the future
● 具体的な原因 Gutaiteki na gen'in Specific cause
● 同じことを繰り返さないための対応策 Onaji koto wo kurikaesan tame no
taiousaku Countermeasures to prevent repeating the same thing
● すぐに連絡する Sugu ni renraku suru Contact immediately
● 製品の発送について Seihin no hassou ni tsuite Regarding product shipment
● 製品の到着について Seihin no touchaku ni tsuite Regarding product arrival
● 今夜の○○のオペレーションの問題について Kon'ya no ○○ no opereeshon no
mondai ni tsuite Regarding tonight's ○○ operation problem
● 山本様から次のようなクレームをいただきました Yamamoto-sama kara tsugi no
you na kureemu wo itadakimashita We received the following complaint from
Mr./Ms. Yamamoto
JP●画面上で個人情報を変更したいとのことですが、うまく変更できないと苦情
EN がありました。 Gamen-jou de kojin jouhou wo henkou shitai to no koto desu ga,
umaku henkou dekinai to kujou ga arimashita. They want to change personal
information on the screen, but there was a complaint that they cannot change it
properly.
umaku henkou dekinai to kujou ga arimashita. They want to change personal
information on the screen, but there was a complaint that they cannot change it
properly.
หน้า 7
คลิกเพื่อขยาย
EN● ○○製品の発送が8日遅れることになりました ○○ seihin no hassou ga youka
okurerukoto ni narimashita The shipment of ○○ products will be delayed by 8 days
okurerukoto ni narimashita The shipment of ○○ products will be delayed by 8 days
JP●最初の発送日は7月30日でしたが、8月8日に変更になりますSaishonohassou-
EN bi wa shichigatsu sanjuu-nichi deshita ga, hachigatsu youka ni henkou ni narimasu
The original shipping date was July 30th, but it will be changed to August 8th
● 現在は原因を調査中です Genzai wa gen'in wo chousa-chuu desu We are currently
investigating the cause
● 遅延時間は約15分です Chien jikan wa yaku juugo-fun desu The delay time is
approximately 15 minutes
The original shipping date was July 30th, but it will be changed to August 8th
● 現在は原因を調査中です Genzai wa gen'in wo chousa-chuu desu We are currently
investigating the cause
● 遅延時間は約15分です Chien jikan wa yaku juugo-fun desu The delay time is
approximately 15 minutes
JP●発送が遅れる原因は機械の故障です。機械が壊れた原因は調査中ですHassou
EN ga okureru gen'in wa kikai no koshou desu. Kikai ga kowareta gen'in wa chousa-chuu
desu The cause of the shipping delay is machine failure. The cause of the machine
breakdown is under investigation
desu The cause of the shipping delay is machine failure. The cause of the machine
breakdown is under investigation
JP●あいまいに返事をしてしまったので、山本様は怒られましたAimainihenjiwo
EN shite shimatta no de, Yamamoto-sama wa okoraremashita Because we gave an
ambiguous response, Mr./Ms. Yamamoto became angry
ambiguous response, Mr./Ms. Yamamoto became angry
JP●この件について技術チームに相談して、後ほど山本様にあらためて謝罪と対
EN 応方法についてご連絡する予定です Kono ken ni tsuite gijutsu chiimu ni soudan
shite, nochi hodo Yamamoto-sama ni aratamete shazai to taiou houhou ni tsuite go-
renraku suru yotei desu We plan to consult with the technical team about this matter
and contact Mr./Ms. Yamamoto later with an apology and response method
shite, nochi hodo Yamamoto-sama ni aratamete shazai to taiou houhou ni tsuite go-
renraku suru yotei desu We plan to consult with the technical team about this matter
and contact Mr./Ms. Yamamoto later with an apology and response method
JP●技術チームで製品を修理し、営業チームで至急別の機械を用意し、8月8日に
EN 製品を発送できるように努めます Gijutsu chiimu de seihin wo shuuri shi, eigyou
chiimu de shikyuu betsu no kikai wo youi shi, hachigatsu youka ni seihin wo hassou
dekiru you ni tsutomemasu The technical team will repair the product, the sales team
will urgently prepare another machine, and we will strive to ship the product on
August 8th
● ご迷惑をおかけして申し訳ございません Go-meiwaku wo okake shite
moushiwake gozaimasen We sincerely apologize for the inconvenience
● 20:00 Class - Additional Business Communication
● 苦情 Kujou Complaint
● 人手不足 Hitode busoku Staff shortage
● 態度 Taido Attitude
● 原因説明 Gen'in setsumei Cause explanation
● 対策 Taisaku Countermeasures
chiimu de shikyuu betsu no kikai wo youi shi, hachigatsu youka ni seihin wo hassou
dekiru you ni tsutomemasu The technical team will repair the product, the sales team
will urgently prepare another machine, and we will strive to ship the product on
August 8th
● ご迷惑をおかけして申し訳ございません Go-meiwaku wo okake shite
moushiwake gozaimasen We sincerely apologize for the inconvenience
● 20:00 Class - Additional Business Communication
● 苦情 Kujou Complaint
● 人手不足 Hitode busoku Staff shortage
● 態度 Taido Attitude
● 原因説明 Gen'in setsumei Cause explanation
● 対策 Taisaku Countermeasures
JP●ダウンロードされないという問題が発生していますDaunroodosarenaitoiu
EN mondai ga hassei shite imasu A problem has occurred where downloads are not
working
working
JP●恐れ入りますが、～のレポート提出が3日遅れることがわかりましたOsore
EN irimasu ga, ~ no repooto teishutsu ga mikka okureru koto ga wakarimashita I'm sorry
to inform you that the report submission will be delayed by 3 days
● 担当者の手違いで Tantousha no techigai de Due to the person in charge's mistake
● 手違い＝間違い Techigai = machigai Mistake = error
to inform you that the report submission will be delayed by 3 days
● 担当者の手違いで Tantousha no techigai de Due to the person in charge's mistake
● 手違い＝間違い Techigai = machigai Mistake = error
JP●提出が3日遅れる原因は、私が病気になったためです。そのため作業ができ
EN ませんでした Teishutsu ga mikka okureru gen'in wa, watashi ga byouki ni natta
หน้า 8
คลิกเพื่อขยาย
EN tame desu. Sono tame sagyou ga dekimasen deshita The reason for the 3-day delay in
submission is that I became ill. Therefore, I could not work
● 出荷の遅れを最小限にできると考えております Shukka no okure wo saishogen
ni dekiru to kangaete orimasu We believe we can minimize shipping delays
submission is that I became ill. Therefore, I could not work
● 出荷の遅れを最小限にできると考えております Shukka no okure wo saishogen
ni dekiru to kangaete orimasu We believe we can minimize shipping delays
JP●今後レポートが遅れないように、チームで作成を進めたいと考えています。
EN Kongo repooto ga okurenai you ni, chiimu de sakusei wo susumeta to kangaete imasu
We would like to proceed with team creation to prevent report delays in the future
● These chat logs demonstrate practical business Japanese communication patterns,
including apologizing for errors, explaining causes, and proposing solutions in
professional contexts.
We would like to proceed with team creation to prevent report delays in the future
● These chat logs demonstrate practical business Japanese communication patterns,
including apologizing for errors, explaining causes, and proposing solutions in
professional contexts.