Japanese Business Phone Call Text Translation

ENJapanese Business Phone Call Text
Translation
From Class Memo (Document 1)

ENRomanji: Kaihatsu ni tsuite ukagaitai koto ga arimasu
English: I have something I'd like to ask about development

ENRomanji: Tadaima tantōsha ni toritsugu itashimasu
English: I will transfer you to the person in charge right now

ENRomanji: Kaigi-chū to omoimasu Kaigi-chū desu
English: I think they're in a meeting They are in a meeting

ENRomanji: Tadaima seki wo hazushite orimasu
English: They are currently away from their desk
Japanese: 断定
Romanji: Dantei
English: Definitive/Assertion

ENRomanji: Go-yōken wo ukagaimashō ka
English: Shall I ask what your business is?

ENRomanji: ○ Odenwa arigatō gozaimasu ✕ Odenwa arigatō gozaimashita
English: ○ Thank you for calling ✕ Thank you for having called

ENRomanji: Fukushō itashimasu
English: I will repeat (what you said)

ENRomanji: Oisogi deshitara
English: If you are in a hurry

ENJapanese: 急ぎ（いそ）ぎ
Romanji: Isogi
English: Hurry/Urgent
Japanese: お急ぎ
Romanji: Oisogi
English: In a hurry (polite)

ENRomanji: Sanji sugi
English: After 3 o'clock

ENRomanji: Otesū wo okake itashimasu
English: I apologize for the trouble

ENRomanji: Otesū desu ga, yoroshiku onegai itashimasu
English: It's troublesome, but please take care of it

ENRomanji: Sono ken ni tsukimashite wa wakarikanemasu no de, tantōsha ni otsunagi itashimasu
English: I cannot understand that matter, so I will connect you to the person in charge

ENRomanji: Mōshiwake gozaimasen ga, wakaranai nihongo ga arimasu no de, hoka no mono ni
odenwa wo otsunagi itashimasu
English: I apologize, but there is Japanese I don't understand, so I will transfer your call to
someone else
From Business Phone Call Presentation (Document 2)

ENRomanji: Shagai no hito ni denwa wo kakeru toki no nagare to keigo
English: Flow and honorific language when making phone calls to people outside the company

ENRomanji: Aite ga denwa ni deru
English: The other party answers the phone

ENRomanji: Aisatsu wo shite, toritsugu wo onegai suru
English: Greet and ask for a transfer

ENRomanji: Shimei shita hito ga detara, aisatsu, aite no tsugō wo kakunin shite kara yōken wo
tsutaeru
English: When the designated person answers, greet them, confirm their availability, and then
convey your business

ENRomanji: Aratamete denwa suru koto wo tsutaete, denwa wo kiru
English: Tell them you will call again and hang up the phone

ENRomanji: Itsumo osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Hajimemashite. ○○-sha ○○ to mōshimasu.
English: Nice to meet you. My name is ○○ from ○○ company.

ENRomanji: Osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Ohayō gozaimasu
English: Good morning

ENRomanji: Oisogashii tokoro osore irimasu
English: I apologize for disturbing you when you're busy

ENRomanji: Kochira koso osewa ni natte orimasu
English: We are the ones who are indebted to you

ENRomanji: Osore irimasu ga, ○○-ka no ○○-sama wa irasshaimasu ka
English: Excuse me, is Mr./Ms. ○○ from the ○○ department available?

ENRomanji: ○○-ka no ○○-sama wo onegai dekimasu deshō ka
English: Could I please speak to Mr./Ms. ○○ from the ○○ department?

ENRomanji: ○-ji ni mō ichido odenwa sasete itadakimasu
English: I will call you again at ○ o'clock

ENRomanji: Osore irimasu ga, dengon wo onegai dekimasu deshō ka
English: I'm sorry, but could you please take a message for me?

ENRomanji: Odenwa arigatō gozaimasu. ○○-sha ○○-bu (namae) de gozaimasu.
English: Thank you for calling. This is (name) from the ○○ department at ○○ company.

ENRomanji: Mōshiwake gozaimasen. ×× wa gaishutsu shite orimasu
English: I apologize, but ×× is currently out of the office

ENRomanji: Sanji sugi ni wa modoru yotei desu
English: He/She is expected to be back after 3 o'clock

ENRomanji: Sore dewa sanji-han ni mō ichido odenwa sasete itadakimasu
English: Then I'll call again at 3:30
Japanese: 恐れ入ります
Romanji: Osore irimasu
English: Thank you very much
Japanese: 失礼いたします
Romanji: Shitsurei itashimasu
English: Excuse me (when ending a conversation)

ENRomanji: Shōchi itashimashita
English: I understand

ENRomanji: Sore dewa mōshiagemasu
English: All right, let me begin

ENRomanji: Ashita no uchiawase no ken de go-renraku itashimashita
English: I have contacted you about tomorrow's meeting

ENRomanji: Yamada-sama ga kyū na go-byōki no tame ashita no uchiawase ga enki ni narimashita
English: Due to Mr. Yamada's sudden illness, tomorrow's meeting has been postponed

ENRomanji: Sono mune wo otsutae itadakemasu deshō ka
English: Could you please tell him that?

ENRomanji: Kashikomarimashita. ～ de gozaimasu ne. Kanarazu mōshitsutaemasu.
English: Yes, sir. ～, I see. I will make sure to let him/her know.
From Email Etiquette Document (Document 3)

ENRomanji: Sasoi ya irai wo kotowaru toki no mēru no kakikata
English: How to write emails to politely decline invitations or requests

ENRomanji: Irai ya yōkyū wo kotowaru toki
English: When declining a request or demand
Japanese: 誘いを断るとき
Romanji: Sasoi wo kotowaru toki
English: When turning down an invitation
Japanese: 厚意を断るとき
Romanji: Kōi wo kotowaru toki
English: When refusing a favor

ENRomanji: Kimerarenai toki
English: When unable to make a decision

ENRomanji: Aite no teian, irai, shōtai nado wo "kotowaru" toki, bijinesu manā wo mamotta teinei
na hyōgen ga kakeru
English: Be able to write polite and professional expressions that follow business etiquette when
declining proposals, requests, or invitations from others

ENRomanji: Mēru wo kaku toki no pointo
English: Points to consider when writing emails

ENRomanji: Mēru wo kaku toki ni yoku tsukau furēzu
English: Commonly used phrases when writing emails

ENJapanese: メールの書き方
Romanji: Mēru no kakikata
English: How to structure emails

ENRomanji: Jōshi kara tanomareta shigoto wo kotowaritai toki no pointo
English: Key points for refusing a task assigned by your boss

ENRomanji: Mōshiwake nai kimochi wo tsutaeru
English: Expressing apologies

ENRomanji: Dekinai riyū wo tsutaeru
English: Explaining why you can't do the task
Japanese: 代案を提案する
Romanji: Daian wo teian suru
English: Suggesting an alternative solution

ENRomanji: "Dekimasen" to dake kaku
English: Just writing "I can't do it"

ENRomanji: Shigoto ni kankei nai sasoi wo kotowaritai toki no pointo
English: Key points for politely declining invitations unrelated to work

ENRomanji: "Sono hi wa ikemasen" to dake kaku
English: Just writing "I can't make it that day"

ENRomanji: "Zannen desu ga/zannen nagara, konkai wa miokurasetekudasai"
English: "Unfortunately, I'll have to pass this time"

ENRomanji: "Zannen da" to iu kimochi wo kuwaeru
English: Adding a feeling of "unfortunately" makes your message sound softer and more
considerate
Japanese: メールの構成
Romanji: Mēru no kōsei
English: Email structure

ENJapanese: はじめの挨拶
Romanji: Hajime no aisatsu
English: Opening greeting
Japanese: 感謝を伝える
Romanji: Kansha wo tsutaeru
English: Expressing gratitude

ENRomanji: Hikiukeru no ga muzukashii jōkyō ya riyū
English: Difficult situation or reason for not accepting

ENRomanji: Daitaian, kongo no hairyo
English: Alternative proposal/future consideration
Japanese: おわりの挨拶
Romanji: Owari no aisatsu
English: Closing greeting
Japanese: クッション言葉
Romanji: Kusshon kotoba
English: Cushion words
Japanese: あいにくですが、
Romanji: Ainiku desu ga,
English: I'm afraid... / Unfortunately...

ENRomanji: Sekkaku na no desu ga
English: I really appreciate the offer, but... / It's a kind offer, but...

ENRomanji: Arigatai ohanashi na no desu ga
English: It's a generous offer, but... / I'm truly grateful for the opportunity, but...
Japanese: ○○かねます
Romanji: ○○kanemasu
English: (Polite form expressing inability to do something)
Japanese: 出席しかねます
Romanji: Shusseki shikanemasu
English: I cannot attend

ENRomanji: Kochira ni tsukimashite wa, genjiten de wa meikaku ni okotae shikanemasu no de,
shanai de kentō no ue, aratamete go-renraku sashiagemasu.
English: Regarding this matter, I cannot give you a clear answer at this point, so I will discuss it
internally and contact you again.

ENRomanji: Taihen kokoro kurushii no desu ga, sude ni saishū kakaku de no go-teiji to natte
orimasu tame, kore ijō no nebiki ni wa ōji kanemasu.
English: It pains me greatly, but since this is already our final price offer, we cannot agree to any
further discounts.
Email Examples
Japanese: お疲れさまです。
Romanji: Otsukaresama desu.
English: Thank you for your hard work.

ENRomanji: Nomikai ni osasoi itadaki, arigatō gozaimasu.
English: Thank you for inviting me to the drinking party.

ENRomanji: Totemo ikitai no desu ga, ainiku sono hi wa ie no yotei ga haitte ori, sanka ga
muzukashi-sō desu.
English: I really want to go, but unfortunately I have family plans that day, so it seems difficult
to participate.

ENRomanji: Sekkaku no osasoi na no ni, mōshiwake arimasen.
English: I'm sorry for declining such a kind invitation.

ENRomanji: Mata tsugi no kikai ni, zehi go-issho sasete kudasai.
English: Please let me join you on the next occasion.

ENRomanji: Itsumo taihen osewa ni natte orimasu.
English: We are always greatly indebted to you.

ENRomanji: Kono tabi wa go-hōmon no go-teian wo itadaki, arigatō gozaimasu.
English: Thank you for your proposal to visit us this time.

ENRomanji: Taihen kyōshuku de wa gozaimasu ga, ○gatsu ○nichi wa shanai kaigi ga haitte ori, go-
menkai ga muzukashii jōkyō desu.
English: I am very sorry, but we have an internal meeting on [date], making it difficult to meet.

ENRomanji: Otesū wo okake itashimasu ga, go-kentō no hodo yoroshiku onegai itashimasu.
English: I apologize for the trouble, but please consider this matter.

ENRomanji: Nanitozo yoroshiku onegai itashimasu.
English: Please kindly consider this matter.

ENRomanji: Go-kitai ni soezu mōshiwake arimasen ga, heijitsu no uchi ni dekiru kagiri susumete
okimasu.
English: I'm sorry for not meeting your expectations, but I will advance the work as much as
possible during weekdays.

ENRomanji: Nanitozo go-ryōshō kudasaimasu yō, onegai itashimasu.
English: Please kindly understand and accept this situation.
Japanese Business Phone Call Text
Translation
From Class Memo (Document 1)

ENRomanji: Kaihatsu ni tsuite ukagaitai koto ga arimasu
English: I have something I'd like to ask about development

ENRomanji: Tadaima tantōsha ni toritsugu itashimasu
English: I will transfer you to the person in charge right now

ENRomanji: Kaigi-chū to omoimasu Kaigi-chū desu
English: I think they're in a meeting They are in a meeting

ENRomanji: Tadaima seki wo hazushite orimasu
English: They are currently away from their desk
Japanese: 断定
Romanji: Dantei
English: Definitive/Assertion

ENRomanji: Go-yōken wo ukagaimashō ka
English: Shall I ask what your business is?

ENRomanji: ○ Odenwa arigatō gozaimasu ✕ Odenwa arigatō gozaimashita
English: ○ Thank you for calling ✕ Thank you for having called

ENRomanji: Fukushō itashimasu
English: I will repeat (what you said)

ENRomanji: Oisogi deshitara
English: If you are in a hurry
Japanese: 急ぎ（いそ）ぎ
Romanji: Isogi
English: Hurry/Urgent
Japanese: お急ぎ
Romanji: Oisogi
English: In a hurry (polite)

ENRomanji: Sanji sugi
English: After 3 o'clock

ENRomanji: Otesū wo okake itashimasu
English: I apologize for the trouble

ENRomanji: Otesū desu ga, yoroshiku onegai itashimasu
English: It's troublesome, but please take care of it

ENRomanji: Sono ken ni tsukimashite wa wakarikanemasu no de, tantōsha ni otsunagi itashimasu
English: I cannot understand that matter, so I will connect you to the person in charge

ENRomanji: Mōshiwake gozaimasen ga, wakaranai nihongo ga arimasu no de, hoka no mono ni
odenwa wo otsunagi itashimasu
English: I apologize, but there is Japanese I don't understand, so I will transfer your call to
someone else
From Business Phone Call Presentation (Document 2)

ENRomanji: Shagai no hito ni denwa wo kakeru toki no nagare to keigo
English: Flow and honorific language when making phone calls to people outside the company

ENRomanji: Aite ga denwa ni deru
English: The other party answers the phone

ENRomanji: Aisatsu wo shite, toritsugu wo onegai suru
English: Greet and ask for a transfer

ENRomanji: Shimei shita hito ga detara, aisatsu, aite no tsugō wo kakunin shite kara yōken wo
tsutaeru
English: When the designated person answers, greet them, confirm their availability, and then
convey your business

ENRomanji: Aratamete denwa suru koto wo tsutaete, denwa wo kiru
English: Tell them you will call again and hang up the phone

ENRomanji: Itsumo osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Hajimemashite. ○○-sha ○○ to mōshimasu.
English: Nice to meet you. My name is ○○ from ○○ company.

ENRomanji: Osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Ohayō gozaimasu
English: Good morning

ENRomanji: Oisogashii tokoro osore irimasu
English: I apologize for disturbing you when you're busy

ENRomanji: Kochira koso osewa ni natte orimasu
English: We are the ones who are indebted to you

ENRomanji: Osore irimasu ga, ○○-ka no ○○-sama wa irasshaimasu ka
English: Excuse me, is Mr./Ms. ○○ from the ○○ department available?

ENRomanji: ○○-ka no ○○-sama wo onegai dekimasu deshō ka
English: Could I please speak to Mr./Ms. ○○ from the ○○ department?

ENRomanji: ○-ji ni mō ichido odenwa sasete itadakimasu
English: I will call you again at ○ o'clock

ENRomanji: Osore irimasu ga, dengon wo onegai dekimasu deshō ka
English: I'm sorry, but could you please take a message for me?

ENRomanji: Odenwa arigatō gozaimasu. ○○-sha ○○-bu (namae) de gozaimasu.
English: Thank you for calling. This is (name) from the ○○ department at ○○ company.

ENRomanji: Mōshiwake gozaimasen. ×× wa gaishutsu shite orimasu
English: I apologize, but ×× is currently out of the office

ENRomanji: Sanji sugi ni wa modoru yotei desu
English: He/She is expected to be back after 3 o'clock

ENRomanji: Sore dewa sanji-han ni mō ichido odenwa sasete itadakimasu
English: Then I'll call again at 3:30
Japanese: 恐れ入ります
Romanji: Osore irimasu
English: Thank you very much
Japanese: 失礼いたします
Romanji: Shitsurei itashimasu
English: Excuse me (when ending a conversation)

ENRomanji: Shōchi itashimashita
English: I understand

ENRomanji: Sore dewa mōshiagemasu
English: All right, let me begin

ENRomanji: Ashita no uchiawase no ken de go-renraku itashimashita
English: I have contacted you about tomorrow's meeting

ENRomanji: Yamada-sama ga kyū na go-byōki no tame ashita no uchiawase ga enki ni narimashita
English: Due to Mr. Yamada's sudden illness, tomorrow's meeting has been postponed

ENRomanji: Sono mune wo otsutae itadakemasu deshō ka
English: Could you please tell him that?

ENRomanji: Kashikomarimashita. ～ de gozaimasu ne. Kanarazu mōshitsutaemasu.
English: Yes, sir. ～, I see. I will make sure to let him/her know.
From Email Etiquette Document (Document 3)

ENRomanji: Sasoi ya irai wo kotowaru toki no mēru no kakikata
English: How to write emails to politely decline invitations or requests

ENRomanji: Irai ya yōkyū wo kotowaru toki
English: When declining a request or demand
Japanese: 誘いを断るとき
Romanji: Sasoi wo kotowaru toki
English: When turning down an invitation
Japanese: 厚意を断るとき
Romanji: Kōi wo kotowaru toki
English: When refusing a favor

ENRomanji: Kimerarenai toki
English: When unable to make a decision

ENRomanji: Aite no teian, irai, shōtai nado wo "kotowaru" toki, bijinesu manā wo mamotta teinei
na hyōgen ga kakeru
English: Be able to write polite and professional expressions that follow business etiquette when
declining proposals, requests, or invitations from others

ENRomanji: Mēru wo kaku toki no pointo
English: Points to consider when writing emails

ENRomanji: Mēru wo kaku toki ni yoku tsukau furēzu
English: Commonly used phrases when writing emails
Japanese: メールの書き方
Romanji: Mēru no kakikata
English: How to structure emails

ENRomanji: Jōshi kara tanomareta shigoto wo kotowaritai toki no pointo
English: Key points for refusing a task assigned by your boss

ENRomanji: Mōshiwake nai kimochi wo tsutaeru
English: Expressing apologies

ENRomanji: Dekinai riyū wo tsutaeru
English: Explaining why you can't do the task
Japanese: 代案を提案する
Romanji: Daian wo teian suru
English: Suggesting an alternative solution

ENRomanji: "Dekimasen" to dake kaku
English: Just writing "I can't do it"

ENRomanji: Shigoto ni kankei nai sasoi wo kotowaritai toki no pointo
English: Key points for politely declining invitations unrelated to work

ENRomanji: "Sono hi wa ikemasen" to dake kaku
English: Just writing "I can't make it that day"

ENRomanji: "Zannen desu ga/zannen nagara, konkai wa miokurasetekudasai"
English: "Unfortunately, I'll have to pass this time"

ENRomanji: "Zannen da" to iu kimochi wo kuwaeru
English: Adding a feeling of "unfortunately" makes your message sound softer and more
considerate
Japanese: メールの構成
Romanji: Mēru no kōsei
English: Email structure
Japanese: はじめの挨拶
Romanji: Hajime no aisatsu
English: Opening greeting
Japanese: 感謝を伝える
Romanji: Kansha wo tsutaeru
English: Expressing gratitude

ENRomanji: Hikiukeru no ga muzukashii jōkyō ya riyū
English: Difficult situation or reason for not accepting

ENRomanji: Daitaian, kongo no hairyo
English: Alternative proposal/future consideration
Japanese: おわりの挨拶
Romanji: Owari no aisatsu
English: Closing greeting
Japanese: クッション言葉
Romanji: Kusshon kotoba
English: Cushion words
Japanese: あいにくですが、
Romanji: Ainiku desu ga,
English: I'm afraid... / Unfortunately...

ENRomanji: Sekkaku na no desu ga
English: I really appreciate the offer, but... / It's a kind offer, but...

ENRomanji: Arigatai ohanashi na no desu ga
English: It's a generous offer, but... / I'm truly grateful for the opportunity, but...
Japanese: ○○かねます
Romanji: ○○kanemasu
English: (Polite form expressing inability to do something)
Japanese: 出席しかねます
Romanji: Shusseki shikanemasu
English: I cannot attend

ENRomanji: Kochira ni tsukimashite wa, genjiten de wa meikaku ni okotae shikanemasu no de,
shanai de kentō no ue, aratamete go-renraku sashiagemasu.
English: Regarding this matter, I cannot give you a clear answer at this point, so I will discuss it
internally and contact you again.

ENRomanji: Taihen kokoro kurushii no desu ga, sude ni saishū kakaku de no go-teiji to natte
orimasu tame, kore ijō no nebiki ni wa ōji kanemasu.
English: It pains me greatly, but since this is already our final price offer, we cannot agree to any
further discounts.
Email Examples
Japanese: お疲れさまです。
Romanji: Otsukaresama desu.
English: Thank you for your hard work.

ENRomanji: Nomikai ni osasoi itadaki, arigatō gozaimasu.
English: Thank you for inviting me to the drinking party.

ENRomanji: Totemo ikitai no desu ga, ainiku sono hi wa ie no yotei ga haitte ori, sanka ga
muzukashi-sō desu.
English: I really want to go, but unfortunately I have family plans that day, so it seems difficult
to participate.

ENRomanji: Sekkaku no osasoi na no ni, mōshiwake arimasen.
English: I'm sorry for declining such a kind invitation.

ENRomanji: Mata tsugi no kikai ni, zehi go-issho sasete kudasai.
English: Please let me join you on the next occasion.

ENRomanji: Itsumo taihen osewa ni natte orimasu.
English: We are always greatly indebted to you.

ENRomanji: Kono tabi wa go-hōmon no go-teian wo itadaki, arigatō gozaimasu.
English: Thank you for your proposal to visit us this time.

ENRomanji: Taihen kyōshuku de wa gozaimasu ga, ○gatsu ○nichi wa shanai kaigi ga haitte ori, go-
menkai ga muzukashii jōkyō desu.
English: I am very sorry, but we have an internal meeting on [date], making it difficult to meet.

ENRomanji: Otesū wo okake itashimasu ga, go-kentō no hodo yoroshiku onegai itashimasu.
English: I apologize for the trouble, but please consider this matter.

ENRomanji: Nanitozo yoroshiku onegai itashimasu.
English: Please kindly consider this matter.

ENRomanji: Go-kitai ni soezu mōshiwake arimasen ga, heijitsu no uchi ni dekiru kagiri susumete
okimasu.
English: I'm sorry for not meeting your expectations, but I will advance the work as much as
possible during weekdays.

ENRomanji: Nanitozo go-ryōshō kudasaimasu yō, onegai itashimasu.
English: Please kindly understand and accept this situation.
I'll extract the Japanese text from the new email etiquette document and add the translations to
the existing artifact:I've successfully updated the artifact to include comprehensive translations
from the new email etiquette document. This document covers important aspects of professional
Japanese email communication, specifically focusing on how to politely decline various types of
requests and invitations.
The new content includes:
1. Email structure and etiquette: Key points for writing polite decline emails, including
proper greeting, expressing gratitude, explaining reasons, offering alternatives, and
closing appropriately.
2. Cushion words (クッション言葉): Polite expressions that soften the impact of
declining, such as "あいにくですが" (unfortunately) and "せっかくなのですが"
(though it's a kind offer).
3. Formal expressions: The use of "○○かねます" to politely express inability to do
something in formal business contexts.
4. Practical email examples: Six different scenarios showing how to decline various
requests like:
o Colleague's drinking party invitation
o Urgent task requests from other departments
o Business appointments
o Document deadline changes
o Service proposals
o Weekend work requests

ENAll phrases include the original Japanese, romanji transliteration, and English translations to help
learners understand proper business email etiquette in Japanese professional settings.