หน้า 1
คลิกเพื่อขยาย
EN BUSINESS PHONE CALL
Lesson 1
RECEIVING PHONE CALLS
Lesson 1
RECEIVING PHONE CALLS
JP仕事の電話が取れるようになろう
หน้า 2
คลิกเพื่อขยาย
EN LESSON GOAL
JP電話で話す時のわかりやすい話し方と
電話を受ける時のマナーを覚えよう
電話を受ける時のマナーを覚えよう
EN learn how to speak clearly on the phone
and the proper etiquette for answering calls
and the proper etiquette for answering calls
หน้า 3
คลิกเพื่อขยาย
JP電話はむずかしい…
ENPhone conversations can be challenging...
หน้า 4
คลิกเพื่อขยาย
EN電話がむずかしい理由 The Difficulty of Telephone Conversations
JP聞こえにくい顔が見えない電話特有の話し方
EN When talking on the Without being able to see When making business calls
phone, it's often harder to each other's faces, it can in Japanese, there are
hear the other person's be difficult to gauge when special phrases, etiquette,
voice or words clearly to speak or understand the and conversational flow
than usual other person's feelings to consider
phone, it's often harder to each other's faces, it can in Japanese, there are
hear the other person's be difficult to gauge when special phrases, etiquette,
voice or words clearly to speak or understand the and conversational flow
than usual other person's feelings to consider
หน้า 5
คลิกเพื่อขยาย
JPこうかん
電話で好感を持たれる
しゅうとく
話し方を習得しましょう！
電話で好感を持たれる
しゅうとく
話し方を習得しましょう！
ENLet's learn how to speak
in a likable manner over the phone!
in a likable manner over the phone!
หน้า 6
คลิกเพื่อขยาย
JP電話で話す時のポイント
ENPoints to Remember When Speaking on the Phone
หน้า 7
คลิกเพื่อขยาย
EN電話で話す時のポイント Points to Remember When Speaking on the Phone
JPせいかく
EN 正確に話す Speak accurately
1sentence1messageで話す Deliver one message per sentence
ゆっくり、はっきり話す Speak slowly and clearly
笑顔で話す Speak with a smile
1sentence1messageで話す Deliver one message per sentence
ゆっくり、はっきり話す Speak slowly and clearly
笑顔で話す Speak with a smile
หน้า 8
คลิกเพื่อขยาย
JP電話に出る時と電話を
切る時のポイント
切る時のポイント
ENPoints to Remember When Answering
and Ending a Call
and Ending a Call
หน้า 9
คลิกเพื่อขยาย
JP電話に出る時の流れ
ENAnswering the Phone: A Step-by-Step Guide
หน้า 10
คลิกเพื่อขยาย
EN電話に出る時の流れ Answering the Phone: A Step-by-Step Guide
電話に出る Answer the phone
電話に出る Answer the phone
JPかいしゃめい
EN あいさつ+会社名+自分の名前 Greeting+company name+your name
JPようぼうたいおう
EN 相手の要望に合わせた対応 Respond according to the caller's request
JPき
EN あいさつをして電話を切る Bid farewell and end the call
หน้า 11
คลิกเพื่อขยาย
EN電話に出るー例 Answering the Phone: A Step-by-Step Guide
Answer the phone, Greeting
Answer the phone, Greeting
JPお電話ありがとうございます。○○社○○部（自分の名前）でございます。
EN Thank you for calling. This is [Your Name] from the [Your Department] at [Company Name].
YOU もう
CALLER
YOU もう
CALLER
JPお世話になっております。△△社△△部（自分の名前）と申します。
EN I appreciate your help. My name is [Name] from the [Department] at [Company Name].
Answer the phone, Greeting
Answer the phone, Greeting
JP△△社△△部（相手の名前）様ですね。こちらこそお世話になっております。
EN Hello, [Caller's Name] from the [Caller's Department] at [Caller's Company]
I appreciate your assistance as well.
I appreciate your assistance as well.
JP□□様はいらっしゃいますか。
EN May I speak with [Recipient's Name], please?
JPたんとうOR
～について聞きたいのですが、担当の方はいらっしゃいますか。
～について聞きたいのですが、担当の方はいらっしゃいますか。
EN Closing I'd like to inquire about [topic]; is there someone in charge I can speak to?
JPほんじつ
本日は○○部(自分の名前)がうけたまわりました。
お電話ありがとうございました。
本日は○○部(自分の名前)がうけたまわりました。
お電話ありがとうございました。
EN Today, you've reached [Your Name] in the [Your Department]. Thank you for your call.
หน้า 12
คลิกเพื่อขยาย
JP社外の人との電話で
よく使う日本語
よく使う日本語
ENCommonly Used Japanese Phrases for
Phone Conversations with someone from
other company
Phone Conversations with someone from
other company
หน้า 13
คลิกเพื่อขยาย
EN電話に出る時 Japanese When Answering a Call
JPお電話ありがとうございます
EN Thank you for calling
JPもしもし
EN Hello
หน้า 14
คลิกเพื่อขยาย
EN電話に出た時のあいさつ Japanese Greetings When Answering a Call
JPこんにちは/はじめまして
EN Hello/Nice to meet you
หน้า 15
คลิกเพื่อขยาย
EN電話に出た時のあいさつ Japanese Greetings When Answering a Call
JPいつもお世話になっております
EN Thank you very much for always supporting us
Using greetings to express gratitude for everyday transactions
Using greetings to express gratitude for everyday transactions
JPこんにちは/はじめまして
EN Hello/Nice to meet you
หน้า 16
คลิกเพื่อขยาย
EN相手を待たせた時 When You Make Caller Wait
JPたいへん
(大変)お待たせいたしました
(大変)お待たせいたしました
EN Thank you so much for your patience
JPあやまほんだい
謝らないで本題を始める
謝らないで本題を始める
EN Start to get to the point without saying sorry
หน้า 17
คลิกเพื่อขยาย
EN聞き取れない時 When You Can't Hear the Caller's Voice or Words
JP申し訳ございませんが、お電話が遠いようです
いちど
もう一度お願いできますでしょうか
いちど
もう一度お願いできますでしょうか
EN Unfortunately, it seems the phone is out of reach The voice on the phone sounds distant,
Could you please say that again? which is why it may sound faint
Could you please say that again? which is why it may sound faint
JP声が小さくて聞こえませんでした
いちど
もう一度お願いします
いちど
もう一度お願いします
EN I couldn't hear because the voice was small
Please say that again
Please say that again
หน้า 18
คลิกเพื่อขยาย
EN電話番号をたずねる時 When asking for caller's phone number
JPおそい
恐れ入りますが、
でんわばんごう
お電話番号をお聞かせいただけますでしょうか
恐れ入りますが、
でんわばんごう
お電話番号をお聞かせいただけますでしょうか
EN Could you please provide me with your telephone number?
JPでんわばんごう
電話番号を教えてください
電話番号を教えてください
EN Please tell me your phone number
หน้า 19
คลิกเพื่อขยาย
EN了承する時 When you want to say 'I understand'
JPしょうち
かしこまりました/承知いたしました
かしこまりました/承知いたしました
EN Understood
JPりょうかい
わかりました/了解しました
わかりました/了解しました
EN Understood
หน้า 20
คลิกเพื่อขยาย
EN他の人に電話をかわる時 When taking over a phone call for someone else
JPたんとうとつ
ただいま担当の者にお取り次ぎいたします
ただいま担当の者にお取り次ぎいたします
EN I'll transfer you to the person in charge right now
JPたんとうしゃか
担当者に代わります
担当者に代わります
EN I'll transfer you to the person in charge right now
หน้า 21
คลิกเพื่อขยาย
ENかけ直す時 When making a return call
JP申し訳ございませんが、こちらから
お電話をかけ直してもよろしいでしょうか
お電話をかけ直してもよろしいでしょうか
EN Would it be possible for me to call you back? I apologize for the inconvenience.
JP後でもう一度電話します
EN I'll give you a call again later
หน้า 22
คลิกเพื่อขยาย
EN電話を切る時 When ending a phone call
JPそれではよろしくお願いいたします
お電話ありがとうございました
失礼いたします
お電話ありがとうございました
失礼いたします
EN Thank you in advance.
Thank you for the phone call.
Thank you for the phone call.
JPありがとうございました
さようなら
さようなら
EN Thank you. Goodbye.
หน้า 23
คลิกเพื่อขยาย
JP電話を取り次ぐ時の流れ
ENTransferring the Phone - Procedures
หน้า 24
คลิกเพื่อขยาย
EN電話の取り次ぎの流れ Transferring the Phone - Procedures
電話に出る Answer the phone
電話に出る Answer the phone
JPかいしゃめい
EN あいさつ+会社名+自分の名前 Greeting+company name+your name
JPあいてかくにん
EN Confirm the name of the person
相手が話したい人の名前を確認 the caller wants to speak with
相手が話したい人の名前を確認 the caller wants to speak with
JPたんとうしゃか
EN Transfer the call to the
担当者に電話を代わる appropriate staff member
担当者に電話を代わる appropriate staff member
JPじょうきょうたいおう
状況に合わせて対応する電話を切る
状況に合わせて対応する電話を切る
EN Adapt your response according to the situation End the call
JPあいさつをして電話を切る
EN Bid farewell and hang up the phone
หน้า 25
คลิกเพื่อขยาย
JP取り次ぐ時の例文
ENLet's review examples of phrases to use when transferring a call
หน้า 26
คลิกเพื่อขยาย
EN担当者が不在の場合 When the person in charge is absent
Adapt your response according to the situation
Adapt your response according to the situation
JP(名前)様、お待たせいたしました。
申し訳ございません。□□はただいま席を外しております。
YOU2時に戻る予定ですので、戻り次第お電話させていただきますが、CALLER
いかがいたしましょうか。
申し訳ございません。□□はただいま席を外しております。
YOU2時に戻る予定ですので、戻り次第お電話させていただきますが、CALLER
いかがいたしましょうか。
EN Mr./Ms. [Name], thank you for your patience. I apologize for the inconvenience.
[Name] is currently away from their desk. [Name] is expected to return by 2 o'clock, and as soon as he/she does,
he/she'll give you a call. How would you like to proceed?
[Name] is currently away from their desk. [Name] is expected to return by 2 o'clock, and as soon as he/she does,
he/she'll give you a call. How would you like to proceed?
JPそれではお願いいたします。
EN Alright, thank you.
JP相手の電話番号、社名、名前を確認する
EN Confirm the caller's phone number, company name, and name.
Closing
Closing
JP○○部(自分の名前)がうけたまわりました。
お電話ありがとうございました。
お電話ありがとうございました。
EN Today, you've reached [Your Name] in the [Your Department]. Thank you for your call.
หน้า 27
คลิกเพื่อขยาย
JP電話の取り次ぎで
気をつけること
気をつけること
ENThings to Keep in Mind When Transfering Phone Calls
หน้า 28
คลิกเพื่อขยาย
JP相手の名前と会社名、電話番号が知りたい時は何て言う？
ENWhen you want to know someone's name, company name, and phone number, what do you say?
JPあいてこじんじょうほうていねい
相手の個人情報などをたずねる時はできるだけ丁寧な言葉で聞きましょう
相手の個人情報などをたずねる時はできるだけ丁寧な言葉で聞きましょう
ENWhen asking for someone's personal information, it's important to use polite language whenever possible
JPおそい
恐れ入りますが、
おんしゃめい
お名前と御社名、それから電話番号を
お聞かせいただけますでしょうか
恐れ入りますが、
おんしゃめい
お名前と御社名、それから電話番号を
お聞かせいただけますでしょうか
EN Could you please provide me with your name, company name, and telephone number?
JP名前と会社名、それから電話番号を教えてください
EN Please provide your name, company name, and phone number.
หน้า 29
คลิกเพื่อขยาย
JP日本語の確認
ENCheck the Word!
JPおんしゃめい
御社名:
あなたの会社の名前
お聞かせいただけますでしょうか：
「聞かせてもらえますか」の謙譲語
御社名:
あなたの会社の名前
お聞かせいただけますでしょうか：
「聞かせてもらえますか」の謙譲語
หน้า 30
คลิกเพื่อขยาย
JP担当者がいつ席に戻るかわからない時は何て言う？
EN What do you say when you don't know when the person in charge will return to their seat?
JPごかいひょうげん
誤解を与えるようなあいまい表現を使わない
誤解を与えるようなあいまい表現を使わない
ENAvoid using ambiguous expressions that could lead to misunderstanding.
JP申し訳ございません。
戻る時間がわかりかねますので、
おかえ
よろしければ折り返しお電話するよう(に)
もうつた
田中に申し伝えますが、よろしいでしょうか？
戻る時間がわかりかねますので、
おかえ
よろしければ折り返しお電話するよう(に)
もうつた
田中に申し伝えますが、よろしいでしょうか？
EN I'm sorry, but I can't determine when Tanaka will be back.
Would it be alright if I let him/her know to call you back instead?
Would it be alright if I let him/her know to call you back instead?
JPたぶん/おそらく2時に戻ると思います。
EN Tanaka probably/likely will be back around 2 o'clock
หน้า 31
คลิกเพื่อขยาย
JP日本語の確認
ENCheck the Word!
JPわかりかねます:
ていねい
「わかりません」の丁寧な言い方
申し伝えます：
けんじょうご
「伝えます」の謙譲語
ていねい
「わかりません」の丁寧な言い方
申し伝えます：
けんじょうご
「伝えます」の謙譲語
หน้า 32
คลิกเพื่อขยาย
JP電話の取り次ぎで気をつけること
ENTips for Transfering the Phone
JPあいてこじんじょうほうていねい
相手の個人情報などをたずねる時はできるだけ丁寧な言葉で聞きましょう
相手の個人情報などをたずねる時はできるだけ丁寧な言葉で聞きましょう
ENWhen asking for someone's personal information, it's important to use polite language whenever possible
JPごかいひょうげん
誤解を与えるようなあいまい表現を使わない
誤解を与えるようなあいまい表現を使わない
ENAvoid using ambiguous expressions that could lead to misunderstanding.
หน้า 33
คลิกเพื่อขยาย
ENTHE FLOW OF RECEIVING A PHONE CALL
JP①電話に出る
EN Answering the phone
JPかいしゃめい
②あいさつをして会社名と自分の名前を言う
②あいさつをして会社名と自分の名前を言う
EN Greeting and stating the company name and your own name
JPかいしゃめいようけんかくにん
③相手の会社名、名前、用件を確認する
③相手の会社名、名前、用件を確認する
EN Confirming the caller's company name, name, and reason for calling
JPあいてようぼうたいおう
④相手の要望に合わせて対応する
④相手の要望に合わせて対応する
EN Providing appropriate assistance based on the caller's request
JP⑤あいさつをして電話を切る
EN Greeting and ending the call
หน้า 34
คลิกเพื่อขยาย
EN EXAMPLE
JP①②「お電話ありがとうございます。○○社○○部(名前)でございます。
」
」
EN Thank you for calling. This is (name) from the (department) at (company name).
JP「お世話になっております。わたくし、△△社△△部(名前)と申します。
」
」
EN Thank you for your continued support. My name is (name) from the (department) at (company name).
JP③「△△社△△部(名前)様ですね。こちらこそお世話になっております。
EN So, you are from (company name, department), correct? Thank you for your support as well.
JP④「✕✕様はいらっしゃいますか」
EN Is Mr./Ms. (name) available?
JP④「~について聞きたいのですが、担当の方はいらっしゃいますか」
EN I would like to inquire about (topic). Is there someone in charge available?
JP⑤「本日は○○社○○部がうけたまわりました。ありがとうございました」
EN We have received your call at the (department) of (company name) today. Thank you for contacting us.
หน้า 35
คลิกเพื่อขยาย
JP日本語をチェック！
①②「お電話ありがとうございます。
○○社○○部(名前)でございます。
」
①②「お電話ありがとうございます。
○○社○○部(名前)でございます。
」
EN Thank you for calling. This is (name) from the (department) at (company name).
JPでございます＝「です」の丁寧な言葉
หน้า 36
คลิกเพื่อขยาย
JP日本語をチェック！
「お世話になっております。
わたくし、△△社△△部(名前)と申します。
」
「お世話になっております。
わたくし、△△社△△部(名前)と申します。
」
EN Thank you for your continued support. My name is (name) from the (department) at (company name).
JPお世話になっております＝取引先との典型的なあいさつ
EN Typical Greetings with Business Partners
JP申します＝「言います」の謙譲語
หน้า 37
คลิกเพื่อขยาย
JP日本語をチェック！
④「✕✕様はいらっしゃいますか」
④「✕✕様はいらっしゃいますか」
EN Is Mr./Ms. (name) available?
JP④「~について聞きたいのですが、担当の方はいらっしゃいますか」
EN I would like to inquire about (topic). Is there someone in charge available?
JPいらっしゃいますか＝「いますか」の尊敬語
EN DICTIONARY FORM : いらっしゃる
หน้า 38
คลิกเพื่อขยาย
JP日本語をチェック！
⑤「本日は○○社○○部がうけたまわりました。
ありがとうございました」
⑤「本日は○○社○○部がうけたまわりました。
ありがとうございました」
EN We have received your call at the (department) of (company name) today. Thank you for contacting us.
JP本日＝「今日」のビジネス日本語
うけたまわりました＝あなたの電話を聞きました/受けました
うけたまわりました＝あなたの電話を聞きました/受けました
หน้า 39
คลิกเพื่อขยาย
EN BUSINESS PHONE CALL
DAY2 MAKING PHONE CALLS
DAY2 MAKING PHONE CALLS
JP社外の人に電話をかける時の流れと敬語
หน้า 40
คลิกเพื่อขยาย
ENAGENDA
JP・
「不在理由」の伝え方
「不在理由」の伝え方
EN How to tell the reason for coworker's absence
JP・伝言を受ける時のフレーズ
EN Phrases for taking messages
JP・電話をかける時の流れと敬語
EN How to make a phone call and honorific expressions
JP・ロールプレイで練習！
EN Practice by role-playing!
หน้า 41
คลิกเพื่อขยาย
JPふざいりゆう
「不在理由」の伝え方
「不在理由」の伝え方
ENHow to tell the reason for coworker's absence
หน้า 42
คลิกเพื่อขยาย
JPふざいりゆう
「不在理由」①
どうりょうかいぎちゅう
同僚が会議中
「不在理由」①
どうりょうかいぎちゅう
同僚が会議中
ENYour colleague is in a meeting
หน้า 43
คลิกเพื่อขยาย
ENTHE FLOW OF RECEIVING A PHONE CALL
JP①電話に出る
EN Answering the phone
JPかいしゃめい
②あいさつをして会社名と自分の名前を言う
②あいさつをして会社名と自分の名前を言う
EN Greeting and stating the company name and your own name
JPどうりょうかいぎかいぎ
③同僚が会議に出ていることと、会議が終わったら電話することを伝える
③同僚が会議に出ていることと、会議が終わったら電話することを伝える
EN Tell caller that your colleague is in a meeting and that he/she will call the caller when the meeting is over
JPかいしゃめいでんわばんごうかくにん
④相手の会社名、名前、電話番号を確認する
④相手の会社名、名前、電話番号を確認する
EN Confirming the caller's company name, name and phone number
JP⑤あいさつをして電話を切る
EN Greeting and ending the call
หน้า 44
คลิกเพื่อขยาย
EN EXAMPLE
JP①②「お電話ありがとうございます。○○社○○部(名前)でございます。
」
」
EN Thank you for calling. This is (name) from the (department) at (company name).
JP「お世話になっております。わたくし、△△社△△部(名前)と申します。
」
」
EN Thank you for your continued support. My name is (name) from the (department) at (company name).
JP「△△社△△部(名前)様ですね。こちらこそお世話になっております。
EN So, you are from (company name, department), correct? Thank you for your support as well.
JP「✕✕様はいらっしゃいますか」
EN Is Mr./Ms. (name) available?
JP③「申し訳ございません。山田はただいま席を外しております。
15時には戻る予定です。
戻り次第、こちらからお電話させていただきますが、
いかがでしょうか」
15時には戻る予定です。
戻り次第、こちらからお電話させていただきますが、
いかがでしょうか」
EN I apologize, but Yamada is currently away from his desk. He is expected to be back by 3 PM.
Once he return, would you like us to give you a call?
Once he return, would you like us to give you a call?
หน้า 45
คลิกเพื่อขยาย
EN EXAMPLE
JP「お願いします」
EN That would be great.
JP「では恐れ入りますが、お電話番号を教えていただけますでしょうか。
」
」
EN I'm sorry to trouble you, but could you please provide us with your phone number?
JP「○○○○-○○○○です」
EN It's ○○○○-○○○○.
JPふくしょう
④「復唱いたします。○○○○-○○○○ですね。
山田が戻り次第、お電話するよう申し伝えます。
○○部(名前)がうけたわまりました。
お電話ありがとうございました。
」
④「復唱いたします。○○○○-○○○○ですね。
山田が戻り次第、お電話するよう申し伝えます。
○○部(名前)がうけたわまりました。
お電話ありがとうございました。
」
EN Let me repeat that back to you: it's (insert phone number). I will inform Yamada to give you a call as soon as he return.
(Insert department name) has received your message. Thank you for calling.
(Insert department name) has received your message. Thank you for calling.
หน้า 46
คลิกเพื่อขยาย
JP日本語をチェック！
EN 席を外しております He/she are currently away from his/her desk.
JP＝席にいません
ふくしょう
ふくしょう
EN 復唱いたします Let me repeat that back to you.
JP＝くりかえします
EN 申し伝えます I will pass on the message.
＝humble language of 伝えます
＝humble language of 伝えます
หน้า 47
คลิกเพื่อขยาย
JPふざいりゆう
「不在理由」②
どうりょうがいしゅつ
同僚が外出している
「不在理由」②
どうりょうがいしゅつ
同僚が外出している
ENYour colleague is outing
หน้า 48
คลิกเพื่อขยาย
ENTHE FLOW OF RECEIVING A PHONE CALL The protocol is the same while in a meeting
JP①電話に出る
EN Answering the phone
JPかいしゃめい
②あいさつをして会社名と自分の名前を言う
②あいさつをして会社名と自分の名前を言う
EN Greeting and stating the company name and your own name
JPどうりょうがいしゅつしだい
③同僚が外出していることと、戻り次第電話することを伝える
③同僚が外出していることと、戻り次第電話することを伝える
EN Tell caller that your colleague is out of the office and he/she will call the caller when he/she return to the office
JPかいしゃめいでんわばんごうかくにん
④相手の会社名、名前、電話番号を確認する
④相手の会社名、名前、電話番号を確認する
EN Confirming the caller's company name, name and phone number
JP⑤あいさつをして電話を切る
EN Greeting and ending the call
หน้า 49
คลิกเพื่อขยาย
JP日本語をチェック！
③「申し訳ございません。山田はただいま外出しております。
15時には戻る予定です。
戻り次第、こちらからお電話させていただきますが、
いかがでしょうか」
③「申し訳ございません。山田はただいま外出しております。
15時には戻る予定です。
戻り次第、こちらからお電話させていただきますが、
いかがでしょうか」
EN I apologize, but Yamada is currently out of office. He is expected to be back by 3 PM.
Once he return, would you like us to give you a call?
Don't communicate vague plans!
Once he return, would you like us to give you a call?
Don't communicate vague plans!
JP「たぶん～」「おそらく～」などの言葉は使わない。
相手を不安にさせるからです。
相手を不安にさせるからです。
หน้า 50
คลิกเพื่อขยาย
JPふざいりゆう
「不在理由」③
どうりょう
同僚が電話している
「不在理由」③
どうりょう
同僚が電話している
ENYour colleague is talking on the phone
หน้า 51
คลิกเพื่อขยาย
ENTHE FLOW OF RECEIVING A PHONE CALL The basic protocol is to make a call back.
JP①電話に出る
EN Answering the phone
JPかいしゃめい
②あいさつをして会社名と自分の名前を言う
②あいさつをして会社名と自分の名前を言う
EN Greeting and stating the company name and your own name
JPどうりょうおかえ
③同僚が電話していることと、折り返し電話することを伝える
③同僚が電話していることと、折り返し電話することを伝える
EN Tell caller that your colleague is on the phone and he/she will call the caller back
JPかいしゃめいでんわばんごうかくにん
④相手の会社名、名前、電話番号を確認する
④相手の会社名、名前、電話番号を確認する
EN Confirming the caller's company name, name and phone number
JP⑤あいさつをして電話を切る
EN Greeting and ending the call
หน้า 52
คลิกเพื่อขยาย
JP日本語をチェック！
③「申し訳ございません。
山田は他の電話に出ております。
終わり次第折り返しお電話させていただきますが、
いかがいたしましょうか。
」
③「申し訳ございません。
山田は他の電話に出ております。
終わり次第折り返しお電話させていただきますが、
いかがいたしましょうか。
」
EN I'm sorry, but Yamada is currently on another call.
Would you like me to have him call you back as soon as they're finished?
Using less straightforward language is often more polite
Would you like me to have him call you back as soon as they're finished?
Using less straightforward language is often more polite
JP「電話中です」→「他の電話に出ております」
หน้า 53
คลิกเพื่อขยาย
JPふざいりゆう
「不在理由」④
どうりょう
同僚が会社を休んでいる
「不在理由」④
どうりょう
同僚が会社を休んでいる
ENYour colleague takes a day off from work
หน้า 54
คลิกเพื่อขยาย
ENTHE FLOW OF RECEIVING A PHONE CALL Letting the caller know the next day
he/she'll be in the office
he/she'll be in the office
JP①電話に出る
EN Answering the phone
JPかいしゃめい
②あいさつをして会社名と自分の名前を言う
②あいさつをして会社名と自分の名前を言う
EN Greeting and stating the company name and your own name
JPどうりょうしゅっしゃび
③同僚が休んでいることと、次の出社日を伝える
③同僚が休んでいることと、次の出社日を伝える
EN Tell caller that your colleague is absent and let the caller know his/her next day in the office
JPかいしゃめいでんわばんごうかくにん
④相手の会社名、名前、電話番号を確認する
④相手の会社名、名前、電話番号を確認する
EN Confirming the caller's company name, name and phone number
JP⑤あいさつをして電話を切る
EN Greeting and ending the call
หน้า 55
คลิกเพื่อขยาย
JP日本語をチェック！
③「申し訳ございません。
山田は本日休みを取っております。出社は明日の予定です。
明日の朝お電話させていただきますが、
いかがいたしましょうか。
」
③「申し訳ございません。
山田は本日休みを取っております。出社は明日の予定です。
明日の朝お電話させていただきますが、
いかがいたしましょうか。
」
EN I apologize for the inconvenience. Yamada is taking the day off today and is scheduled to return to the office tomorrow.
Would it be okay for him/her to give you a call tomorrow morning?
Don't disclose my colleague's reason for taking time off
Would it be okay for him/her to give you a call tomorrow morning?
Don't disclose my colleague's reason for taking time off
หน้า 56
คลิกเพื่อขยาย
JPふざいりゆう
「不在理由」⑤
どうりょう
同僚が出張している
「不在理由」⑤
どうりょう
同僚が出張している
ENYour colleague is on a business trip
หน้า 57
คลิกเพื่อขยาย
ENTHE FLOW OF RECEIVING A PHONE CALL Suggest offering a call back option
JP①電話に出る
EN Answering the phone
JPかいしゃめい
②あいさつをして会社名と自分の名前を言う
②あいさつをして会社名と自分の名前を言う
EN Greeting and stating the company name and your own name
JPどうりょうしゅっちょうおかえていあん
③同僚が出張していることと、折り返しの電話を提案する
③同僚が出張していることと、折り返しの電話を提案する
EN Tell caller that your colleague is on a business trip and suggest proposing a follow-up call
JPかいしゃめいでんわばんごうかくにん
④相手の会社名、名前、電話番号を確認する
④相手の会社名、名前、電話番号を確認する
EN Confirming the caller's company name, name and phone number
JP⑤あいさつをして電話を切る
EN Greeting and ending the call
หน้า 58
คลิกเพื่อขยาย
JP日本語をチェック！
③「申し訳ございません。
山田は〇日まで出張しております。
もしお急ぎでしたら、携帯に連絡をとりますが
いかがいたしましょうか。
」
③「申し訳ございません。
山田は〇日まで出張しております。
もしお急ぎでしたら、携帯に連絡をとりますが
いかがいたしましょうか。
」
EN I apologize for the inconvenience. Yamada is currently on a business trip until the 〇th of this month.
If it is urgent, would you like me to contact him on his mobile phone?
If a colleague is on an extended business trip or if there is an
urgent matter, it is appropriate to reach out to them yourself
If it is urgent, would you like me to contact him on his mobile phone?
If a colleague is on an extended business trip or if there is an
urgent matter, it is appropriate to reach out to them yourself
หน้า 59
คลิกเพื่อขยาย
JPふざいりゆう
「不在理由」⑥
どうりょうきたく
同僚が帰宅した
「不在理由」⑥
どうりょうきたく
同僚が帰宅した
ENYour colleague has returned home
หน้า 60
คลิกเพื่อขยาย
ENTHE FLOW OF RECEIVING A PHONE CALL Tell the caller that your colleague
will call tomorrow
will call tomorrow
JP①電話に出る
EN Answering the phone
JPかいしゃめい
②あいさつをして会社名と自分の名前を言う
②あいさつをして会社名と自分の名前を言う
EN Greeting and stating the company name and your own name
JPどうりょうきたく
③同僚が帰宅したことと、明日電話することを伝える
③同僚が帰宅したことと、明日電話することを伝える
EN Tell the caller that your colleague has returned home and that he/she will call them tomorrow
JPかいしゃめいでんわばんごうかくにん
④相手の会社名、名前、電話番号を確認する
④相手の会社名、名前、電話番号を確認する
EN Confirming the caller's company name, name and phone number
JP⑤あいさつをして電話を切る
EN Greeting and ending the call
หน้า 61
คลิกเพื่อขยาย
JP日本語をチェック！
③「申し訳ございません。
山田はすでに退社しております。
明日お電話させていただきますが、
いかがいたしましょうか。
」
③「申し訳ございません。
山田はすでに退社しております。
明日お電話させていただきますが、
いかがいたしましょうか。
」
EN We apologize for the inconvenience.
Yamada has already left the office.
Would it be okay for him/her to give you a call tomorrow morning?
Yamada has already left the office.
Would it be okay for him/her to give you a call tomorrow morning?
หน้า 62
คลิกเพื่อขยาย
EN BUSINESS PHONE CALL
DAY3 MAKING PHONE CALLS
DAY3 MAKING PHONE CALLS
JP社外の人に電話をかける時の流れと敬語
หน้า 63
คลิกเพื่อขยาย
EN AGENDA
JP・電話をかける時の流れと敬語
EN How to make a phone call and honorific expressions
JP・場面練習
EN Scene Practice
JP・Day1からDay3までの復習
EN Review of honorifics for receiving and making phone calls
หน้า 64
คลิกเพื่อขยาย
JP電話をかける時の
流れと敬語
流れと敬語
ENHow to make a phone call
and honorific expressions
and honorific expressions
หน้า 65
คลิกเพื่อขยาย
ENTHE FLOW OF MAKING A PHONE CALL
JPあいて
①相手が電話に出る
①相手が電話に出る
EN the other party answers the phone
JP②あいさつをして、取り次ぎをお願いする
EN Greet the caller and ask him or her to transfer the call.
The person you want to call is present
The person you want to call is present
JPしめいあいてつごうかくにんようけん
③指名した人が出たら、あいさつ、相手の都合を確認してから用件を伝える
③指名した人が出たら、あいさつ、相手の都合を確認してから用件を伝える
EN When the designated person answers, greet him/her, confirm his/her availability, and then tell him/her your purpose
The person you want to call is not available
The person you want to call is not available
JPあらた
③改めて電話することを伝えて、電話を切る
③改めて電話することを伝えて、電話を切る
EN Tell the person you will call again and hang up the phone
หน้า 66
คลิกเพื่อขยาย
JP①「いつもお世話になっております/初めまして。EXAMPLE
○○社○○と申します。
」
○○社○○と申します。
」
EN Thank you for your continued support / Nice to meet you.
My name is XX Company XX.
My name is XX Company XX.
JP「お世話になっております」
EN Hello
JP②「恐れ入りますが、△△部の△△様はいらっしゃいますか？」
EN Excuse me, is there a Mr. △△ of the △△ Department?
JP「少々お待ちくださいませ」
EN Please wait a moment.
JP「お待たせいたしました。△△でございます。
」
」
EN Thank you for your patience. This is △△
หน้า 67
คลิกเพื่อขยาย
JP電話をかける時によく使う
フレーズ
フレーズ
ENCommon Phrases Used When Making a Phone Call
หน้า 68
คลิกเพื่อขยาย
ENGREETING
JPお世話になっております
EN thank you very much for your continued support
JPおはようございます
EN good morning
JPおそい
お忙しいところ恐れ入ります
お忙しいところ恐れ入ります
EN I apologize for disturbing you
JPanswerこちらこそお世話になっております
หน้า 69
คลิกเพื่อขยาย
ENREQUEST A RECEIVER TO TRANSFER A CALL
JPおそい
恐れ入りますが、
○○課の○○様はいらっしゃいますか
○○課の○○様をお願いできますでしょうか
恐れ入りますが、
○○課の○○様はいらっしゃいますか
○○課の○○様をお願いできますでしょうか
EN Excuse me, could I please speak to Mr./Ms. (name) from the (department name)?
หน้า 70
คลิกเพื่อขยาย
ENWHEN CALLING AGAIN DUE TO THE ABSENCE OF THE OTHER PARTY
JP〇時にもう一度お電話させていただきます
EN I will call you again at [time]
หน้า 71
คลิกเพื่อขยาย
ENWHEN ASKING FOR SOMEONE TO TAKE A MESSAGE
JPおそいでんごん
恐れ入りますが、伝言をお願いできますでしょうか
恐れ入りますが、伝言をお願いできますでしょうか
EN I am sorry, but could you please take a message for me?
หน้า 72
คลิกเพื่อขยาย
JP場面練習！
ENScene Practice
หน้า 73
คลิกเพื่อขยาย
EN SCENE 1
JPあいてふざい
相手が不在
相手が不在
ENThe other party is not present
หน้า 74
คลิกเพื่อขยาย
ENEXAMPLE
JP「お電話ありがとうございます。○○社○○部(名前)でございます。
」
」
EN Thank you for calling. This is (name) from the (department) at (company name).
JP「お世話になっております。わたくし、△△社△△部(名前)と申します。
」
」
EN Thank you for your continued support. My name is (name) from the (department) at (company name).
JP「恐れ入りますが、××部の✕✕様はいらっしゃいますか」
EN Is Mr./Ms. (name) available?
JP「申し訳ございません。××は外出しております」
EN I apologize, but ✕✕ is currently away from his desk.
JP「恐れ入りますが、お戻りの時間を教えていただけますか」
EN Could you please tell me what time he/she will be returning?
หน้า 75
คลิกเพื่อขยาย
EN EXAMPLE
JPもどよてい
「3時過ぎには戻る予定です」
「3時過ぎには戻る予定です」
EN He/She is expected to be back by 3 o'clock or shortly thereafter.
JP「それでは3時半にもう一度お電話させていただきます」
EN Understand, I'll give you a call again at 3:30.
JPおそい
「恐れ入ります」
「恐れ入ります」
EN Thank you very much.
JPしつれい
「失礼いたします」
「失礼いたします」
หน้า 76
คลิกเพื่อขยาย
EN SCENE 2
JPでんごん
伝言をお願いする
伝言をお願いする
ENAsk a receiver to take a message
หน้า 77
คลิกเพื่อขยาย
ENEXAMPLE
JP「お電話ありがとうございます。○○社○○部(名前)でございます。
」
」
EN Thank you for calling. This is (name) from the (department) at (company name).
JP「お世話になっております。わたくし、△△社△△部(名前)と申します。
」
」
EN Thank you for your continued support. My name is (name) from the (department) at (company name).
JP「恐れ入りますが、××部の✕✕様はいらっしゃいますか」
EN Is Mr./Ms. (name) available?
JP「申し訳ございません。××は外出しております」
EN I apologize, but ✕✕ is currently away from his desk.
หน้า 78
คลิกเพื่อขยาย
ENEXAMPLE
JP「承知いたしました
それでは恐れ入りますが、伝言をお願いできますでしょうか」
それでは恐れ入りますが、伝言をお願いできますでしょうか」
EN I understand.
Then, could you please take a message for me?
Then, could you please take a message for me?
JP「それでは申し上げます
明日の打ち合わせの件でご連絡いたしました
えんき
山田様が急なご病気のため明日の打ち合わせが延期になりました
むね
その旨をお伝えいただけますでしょうか」
明日の打ち合わせの件でご連絡いたしました
えんき
山田様が急なご病気のため明日の打ち合わせが延期になりました
むね
その旨をお伝えいただけますでしょうか」
EN All right, let me begin.
I have contacted you about tomorrow's meeting.
Due to Mr. Yamada's sudden illness, tomorrow's meeting has been postponed.
Could you please tell him that?
I have contacted you about tomorrow's meeting.
Due to Mr. Yamada's sudden illness, tomorrow's meeting has been postponed.
Could you please tell him that?
JP「かしこまりました。～でございますね。
必ず申し伝えます。
」
必ず申し伝えます。
」
EN Yes, sir. ～I will make sure to let him/her know.
หน้า 79
คลิกเพื่อขยาย
ENBusiness Phone Call Training Translation
with Romaji
Page 1
Title
Original Japanese: BUSINESS PHONE CALL RECEIVING PHONE CALLS
Original Japanese: 仕事の電話が取れるようになろう
Romaji: Shigoto no denwa ga toreru yō ni narō
English Translation: Let's learn to receive business phone calls
Original Japanese: Lesson 1
Romaji: Ressun 1
English Translation: Lesson 1
Page 2
Lesson Goal Header
Original Japanese: LESSON GOAL
Romaji: Ressun gōru
English Translation: Lesson Goal
Lesson Goal Content
with Romaji
Page 1
Title
Original Japanese: BUSINESS PHONE CALL RECEIVING PHONE CALLS
Original Japanese: 仕事の電話が取れるようになろう
Romaji: Shigoto no denwa ga toreru yō ni narō
English Translation: Let's learn to receive business phone calls
Original Japanese: Lesson 1
Romaji: Ressun 1
English Translation: Lesson 1
Page 2
Lesson Goal Header
Original Japanese: LESSON GOAL
Romaji: Ressun gōru
English Translation: Lesson Goal
Lesson Goal Content
JPOriginalJapanese:電話で話す時のわかりやすい話し方と電話を受ける時のマナーを覚
えよう
えよう
ENRomaji: Denwa de hanasu toki no wakariyasui hanashikata to denwa wo ukeru toki no manā wo
oboeyō
English Translation: Let's learn how to speak clearly on the phone and proper etiquette for
receiving calls
Original: learn how to speak clearly on the phone and the proper etiquette for answering calls
Page 3
Challenge Statement
oboeyō
English Translation: Let's learn how to speak clearly on the phone and proper etiquette for
receiving calls
Original: learn how to speak clearly on the phone and the proper etiquette for answering calls
Page 3
Challenge Statement
หน้า 80
คลิกเพื่อขยาย
ENOriginal Japanese: 電話はむずかしい…
Romaji: Denwa wa muzukashii...
English Translation: Phone calls are difficult...
Original: Phone conversations can be challenging...
Page 4
Header
Original Japanese: 電話がむずかしい理由
Romaji: Denwa ga muzukashii riyū
English Translation: The reason phone calls are difficult
Original: The Difficulty of Telephone Conversations
Three Difficulties
1. Hard to Hear
Original Japanese: 聞こえにくい
Romaji: Kikoeniku
English Translation: Hard to hear
Original: When talking on the phone, it's often harder to hear the other person's voice or words
clearly than usual
2. Can't See Faces
Original Japanese: 顔が見えない
Romaji: Kao ga mienai
English Translation: Can't see faces
Original: Without being able to see each other's faces, it can be difficult to gauge when to speak
or understand the other person's feelings
3. Phone-Specific Speech
Original Japanese: 電話特有の話し方
Romaji: Denwa tokuyū no hanashikata
English Translation: Phone-specific way of speaking
Romaji: Denwa wa muzukashii...
English Translation: Phone calls are difficult...
Original: Phone conversations can be challenging...
Page 4
Header
Original Japanese: 電話がむずかしい理由
Romaji: Denwa ga muzukashii riyū
English Translation: The reason phone calls are difficult
Original: The Difficulty of Telephone Conversations
Three Difficulties
1. Hard to Hear
Original Japanese: 聞こえにくい
Romaji: Kikoeniku
English Translation: Hard to hear
Original: When talking on the phone, it's often harder to hear the other person's voice or words
clearly than usual
2. Can't See Faces
Original Japanese: 顔が見えない
Romaji: Kao ga mienai
English Translation: Can't see faces
Original: Without being able to see each other's faces, it can be difficult to gauge when to speak
or understand the other person's feelings
3. Phone-Specific Speech
Original Japanese: 電話特有の話し方
Romaji: Denwa tokuyū no hanashikata
English Translation: Phone-specific way of speaking
หน้า 81
คลิกเพื่อขยาย
ENOriginal: When making business calls in Japanese, there are special phrases, etiquette, and
conversational flow to consider
Page 5
Encouragement Statement
Original Japanese: こうかん
Romaji: Kōkan
English Translation: Good impression
Original Japanese: 電話で好感を持たれる
Romaji: Denwa de kōkan wo motareru
English Translation: To be liked on the phone
Original Japanese: しゅうとく
Romaji: Shūtoku
English Translation: Acquire
Original Japanese: 話し方を習得しましょう！
Romaji: Hanashikata wo shūtoku shimashō!
English Translation: Let's master how to speak!
Original: Let's learn how to speak in a likable manner over the phone!
Page 6
Header
Original Japanese: 電話で話す時のポイント
Romaji: Denwa de hanasu toki no pointo
English Translation: Points when speaking on the phone
Original: Points to Remember When Speaking on the Phone
Page 7
Four Key Points
conversational flow to consider
Page 5
Encouragement Statement
Original Japanese: こうかん
Romaji: Kōkan
English Translation: Good impression
Original Japanese: 電話で好感を持たれる
Romaji: Denwa de kōkan wo motareru
English Translation: To be liked on the phone
Original Japanese: しゅうとく
Romaji: Shūtoku
English Translation: Acquire
Original Japanese: 話し方を習得しましょう！
Romaji: Hanashikata wo shūtoku shimashō!
English Translation: Let's master how to speak!
Original: Let's learn how to speak in a likable manner over the phone!
Page 6
Header
Original Japanese: 電話で話す時のポイント
Romaji: Denwa de hanasu toki no pointo
English Translation: Points when speaking on the phone
Original: Points to Remember When Speaking on the Phone
Page 7
Four Key Points
หน้า 82
คลิกเพื่อขยาย
EN1. Speak Accurately
Original Japanese: せいかく
Romaji: Seikaku
English Translation: Accurate
Original Japanese: 正確に話す
Romaji: Seikaku ni hanasu
English Translation: Speak accurately
2. One Sentence, One Message
Original Japanese: 1sentence1messageで話す
Romaji: Wan sentensu wan messēji de hanasu
English Translation: Speak with one sentence, one message
Original: Deliver one message per sentence
3. Speak Slowly and Clearly
Original Japanese: ゆっくり、はっきり話す
Romaji: Yukkuri, hakkiri hanasu
English Translation: Speak slowly and clearly
4. Speak with a Smile
Original Japanese: 笑顔で話す
Romaji: Egao de hanasu
English Translation: Speak with a smile
Page 8
Header
Original Japanese: せいかく
Romaji: Seikaku
English Translation: Accurate
Original Japanese: 正確に話す
Romaji: Seikaku ni hanasu
English Translation: Speak accurately
2. One Sentence, One Message
Original Japanese: 1sentence1messageで話す
Romaji: Wan sentensu wan messēji de hanasu
English Translation: Speak with one sentence, one message
Original: Deliver one message per sentence
3. Speak Slowly and Clearly
Original Japanese: ゆっくり、はっきり話す
Romaji: Yukkuri, hakkiri hanasu
English Translation: Speak slowly and clearly
4. Speak with a Smile
Original Japanese: 笑顔で話す
Romaji: Egao de hanasu
English Translation: Speak with a smile
Page 8
Header
JPOriginalJapanese:電話に出る時と電話を切る時のポイント
ENRomaji: Denwa ni deru toki to denwa wo kiru toki no pointo
English Translation: Points for answering and ending phone calls
Original: Points to Remember When Answering and Ending a Call
English Translation: Points for answering and ending phone calls
Original: Points to Remember When Answering and Ending a Call
หน้า 83
คลิกเพื่อขยาย
ENPage 9
Header
Original Japanese: 電話に出る時の流れ
Romaji: Denwa ni deru toki no nagare
English Translation: Flow when answering the phone
Original: Answering the Phone: A Step-by-Step Guide
Page 10
Four Steps
Step 1
Original Japanese: 電話に出る
Romaji: Denwa ni deru
English Translation: Answer the phone
Step 2
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
Original Japanese: あいさつ+会社名+自分の名前
Romaji: Aisatsu + kaishamed + jibun no namae
English Translation: Greeting + company name + your name
Step 3
Original Japanese: ようぼう
Romaji: Yōbō
English Translation: Request
Original Japanese: たいおう
Romaji: Taiō
English Translation: Response
Header
Original Japanese: 電話に出る時の流れ
Romaji: Denwa ni deru toki no nagare
English Translation: Flow when answering the phone
Original: Answering the Phone: A Step-by-Step Guide
Page 10
Four Steps
Step 1
Original Japanese: 電話に出る
Romaji: Denwa ni deru
English Translation: Answer the phone
Step 2
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
Original Japanese: あいさつ+会社名+自分の名前
Romaji: Aisatsu + kaishamed + jibun no namae
English Translation: Greeting + company name + your name
Step 3
Original Japanese: ようぼう
Romaji: Yōbō
English Translation: Request
Original Japanese: たいおう
Romaji: Taiō
English Translation: Response
หน้า 84
คลิกเพื่อขยาย
ENOriginal Japanese: 相手の要望に合わせた対応
Romaji: Aite no yōbō ni awaseta taiō
English Translation: Response according to the caller's request
Step 4
Original Japanese: き
Romaji: Ki
English Translation: End
Original Japanese: あいさつをして電話を切る
Romaji: Aisatsu wo shite denwa wo kiru
English Translation: Greet and end the call
Original: Bid farewell and end the call
Page 11
Phone Conversation Example
You (Answering)
Romaji: Aite no yōbō ni awaseta taiō
English Translation: Response according to the caller's request
Step 4
Original Japanese: き
Romaji: Ki
English Translation: End
Original Japanese: あいさつをして電話を切る
Romaji: Aisatsu wo shite denwa wo kiru
English Translation: Greet and end the call
Original: Bid farewell and end the call
Page 11
Phone Conversation Example
You (Answering)
JPOriginalJapanese:お電話ありがとうございます。○○社○○部（自分の名前）でございま
す。
す。
ENRomaji: Odenwa arigatō gozaimasu. ○○sha ○○bu (jibun no namae) de gozaimasu.
English Translation: Thank you for calling. This is [Your Name] from [Your Department] at
[Company Name].
Caller
English Translation: Thank you for calling. This is [Your Name] from [Your Department] at
[Company Name].
Caller
JPOriginalJapanese:お世話になっております。△△社△△部（自分の名前）と申します。
ENRomaji: Osewa ni natte orimasu. △△sha △△bu (jibun no namae) to mōshimasu.
English Translation: Thank you for your continued support. My name is [Name] from
[Department] at [Company Name].
You (Acknowledgment)
English Translation: Thank you for your continued support. My name is [Name] from
[Department] at [Company Name].
You (Acknowledgment)
JPOriginalJapanese:△△社△△部（相手の名前）様ですね。こちらこそお世話になってお
ります。
ります。
ENRomaji: △△sha △△bu (aite no namae) sama desu ne. Kochira koso osewa ni natte orimasu.
English Translation: Hello, [Caller's Name] from [Caller's Department] at [Caller's Company].
I appreciate your assistance as well.
English Translation: Hello, [Caller's Name] from [Caller's Department] at [Caller's Company].
I appreciate your assistance as well.
หน้า 85
คลิกเพื่อขยาย
ENCaller (Requests)
Original Japanese: □□様はいらっしゃいますか。
Romaji: □□sama wa irasshaimasu ka.
English Translation: May I speak with [Recipient's Name], please?
Original Japanese: もう
Romaji: Mō
English Translation: Already
Original Japanese: たんとう
Romaji: Tantō
English Translation: Person in charge
Original Japanese: □□様はいらっしゃいますか。
Romaji: □□sama wa irasshaimasu ka.
English Translation: May I speak with [Recipient's Name], please?
Original Japanese: もう
Romaji: Mō
English Translation: Already
Original Japanese: たんとう
Romaji: Tantō
English Translation: Person in charge
JPOriginalJapanese:～について聞きたいのですが、担当の方はいらっしゃいますか。
ENRomaji: ~ ni tsuite kikitai no desu ga, tantō no kata wa irasshaimasu ka.
English Translation: I'd like to inquire about [topic]; is there someone in charge I can speak to?
You (Closing)
Original Japanese: ほんじつ
Romaji: Honjitsu
English Translation: Today
English Translation: I'd like to inquire about [topic]; is there someone in charge I can speak to?
You (Closing)
Original Japanese: ほんじつ
Romaji: Honjitsu
English Translation: Today
JPOriginalJapanese:本日は○○部(自分の名前)がうけたまわりました。お電話ありがとう
ございました。
ございました。
ENRomaji: Honjitsu wa ○○bu (jibun no namae) ga uketamawarimashita. Odenwa arigatō
gozaimashita.
English Translation: Today, you've reached [Your Name] in [Your Department]. Thank you for
your call.
Page 12
Header
gozaimashita.
English Translation: Today, you've reached [Your Name] in [Your Department]. Thank you for
your call.
Page 12
Header
JPOriginalJapanese:社外の人との電話でよく使う日本語
ENRomaji: Shagai no hito to no denwa de yoku tsukau nihongo
English Translation: Japanese commonly used in phone calls with people outside the company
Original: Commonly Used Japanese Phrases for Phone Conversations with someone from other
company
English Translation: Japanese commonly used in phone calls with people outside the company
Original: Commonly Used Japanese Phrases for Phone Conversations with someone from other
company
หน้า 86
คลิกเพื่อขยาย
ENPage 13
When Answering
Recommended Phrase
Original Japanese: お電話ありがとうございます
Romaji: Odenwa arigatō gozaimasu
English Translation: Thank you for calling
Not Recommended
Original Japanese: もしもし
Romaji: Moshi moshi
English Translation: Hello
Page 14
Greetings When Answering
Not Recommended
Original Japanese: こんにちは / はじめまして
Romaji: Konnichiwa / hajimemashite
English Translation: Hello/Nice to meet you
Page 15
Professional Greeting
Recommended
Original Japanese: いつもお世話になっております
Romaji: Itsumo osewa ni natte orimasu
English Translation: Thank you very much for always supporting us
Original: Using greetings to express gratitude for everyday transactions
Not Recommended
When Answering
Recommended Phrase
Original Japanese: お電話ありがとうございます
Romaji: Odenwa arigatō gozaimasu
English Translation: Thank you for calling
Not Recommended
Original Japanese: もしもし
Romaji: Moshi moshi
English Translation: Hello
Page 14
Greetings When Answering
Not Recommended
Original Japanese: こんにちは / はじめまして
Romaji: Konnichiwa / hajimemashite
English Translation: Hello/Nice to meet you
Page 15
Professional Greeting
Recommended
Original Japanese: いつもお世話になっております
Romaji: Itsumo osewa ni natte orimasu
English Translation: Thank you very much for always supporting us
Original: Using greetings to express gratitude for everyday transactions
Not Recommended
หน้า 87
คลิกเพื่อขยาย
ENOriginal Japanese: こんにちは / はじめまして
Romaji: Konnichiwa / hajimemashite
English Translation: Hello/Nice to meet you
Page 16
When You Make Caller Wait
Recommended
Original Japanese: たいへん
Romaji: Taihen
English Translation: Very much
Original Japanese: (大変)お待たせいたしました
Romaji: (Taihen) omataseitashimashita
English Translation: Thank you so much for your patience
Not Recommended
Original Japanese: あやま
Romaji: Ayama
English Translation: Apologize
Original Japanese: ほんだい
Romaji: Hondai
English Translation: Main topic
Original Japanese: 謝らないで本題を始める
Romaji: Ayamaranai de hondai wo hajimeru
English Translation: Start the main topic without apologizing
Page 17
When You Can't Hear
Recommended (Polite)
Romaji: Konnichiwa / hajimemashite
English Translation: Hello/Nice to meet you
Page 16
When You Make Caller Wait
Recommended
Original Japanese: たいへん
Romaji: Taihen
English Translation: Very much
Original Japanese: (大変)お待たせいたしました
Romaji: (Taihen) omataseitashimashita
English Translation: Thank you so much for your patience
Not Recommended
Original Japanese: あやま
Romaji: Ayama
English Translation: Apologize
Original Japanese: ほんだい
Romaji: Hondai
English Translation: Main topic
Original Japanese: 謝らないで本題を始める
Romaji: Ayamaranai de hondai wo hajimeru
English Translation: Start the main topic without apologizing
Page 17
When You Can't Hear
Recommended (Polite)
หน้า 88
คลิกเพื่อขยาย
JPOriginalJapanese:申し訳ございませんが、お電話が遠いようです
ENRomaji: Mōshiwake gozaimasen ga, odenwa ga tōi yō desu
English Translation: I'm sorry, but the phone seems distant
Original Japanese: いちど
Romaji: Ichido
English Translation: Once more
English Translation: I'm sorry, but the phone seems distant
Original Japanese: いちど
Romaji: Ichido
English Translation: Once more
JPOriginalJapanese:もう一度お願いできますでしょうか
ENRomaji: Mō ichido onegai dekimasu deshō ka
English Translation: Could you please say that again?
Original: Unfortunately, it seems the phone is out of reach. Could you please say that again?
Note: The voice on the phone sounds distant, which is why it may sound faint
Not Recommended (Direct)
Original Japanese: 声が小さくて聞こえませんでした
Romaji: Koe ga chiisakute kikoemasendeshita
English Translation: I couldn't hear because the voice was small
Original Japanese: いちど
Romaji: Ichido
English Translation: Once more
Original Japanese: もう一度お願いします
Romaji: Mō ichido onegaishimasu
English Translation: Please say that again
Page 18
When Asking for Phone Number
Recommended (Polite)
Original Japanese: おそ
Romaji: Oso
English Translation: Fear
Original Japanese: い
Romaji: I
English Translation: Enter
English Translation: Could you please say that again?
Original: Unfortunately, it seems the phone is out of reach. Could you please say that again?
Note: The voice on the phone sounds distant, which is why it may sound faint
Not Recommended (Direct)
Original Japanese: 声が小さくて聞こえませんでした
Romaji: Koe ga chiisakute kikoemasendeshita
English Translation: I couldn't hear because the voice was small
Original Japanese: いちど
Romaji: Ichido
English Translation: Once more
Original Japanese: もう一度お願いします
Romaji: Mō ichido onegaishimasu
English Translation: Please say that again
Page 18
When Asking for Phone Number
Recommended (Polite)
Original Japanese: おそ
Romaji: Oso
English Translation: Fear
Original Japanese: い
Romaji: I
English Translation: Enter
หน้า 89
คลิกเพื่อขยาย
ENOriginal Japanese: 恐れ入りますが、
Romaji: Osore irimasu ga,
English Translation: I'm sorry to trouble you, but
Original Japanese: でんわ ばんごう
Romaji: Denwa bangō
English Translation: Phone number
Romaji: Osore irimasu ga,
English Translation: I'm sorry to trouble you, but
Original Japanese: でんわ ばんごう
Romaji: Denwa bangō
English Translation: Phone number
JPOriginalJapanese:お電話番号をお聞かせいただけますでしょうか
ENRomaji: Odenwa bangō wo okikase itadakemasudeshō ka
English Translation: Could you please provide me with your telephone number?
Not Recommended (Direct)
Original Japanese: でんわ ばんごう
Romaji: Denwa bangō
English Translation: Phone number
Original Japanese: 電話番号を教えてください
Romaji: Denwa bangō wo oshiete kudasai
English Translation: Please tell me your phone number
Page 19
When You Want to Say "I Understand"
Recommended (Formal)
Original Japanese: しょうち
Romaji: Shōchi
English Translation: Acknowledgment
English Translation: Could you please provide me with your telephone number?
Not Recommended (Direct)
Original Japanese: でんわ ばんごう
Romaji: Denwa bangō
English Translation: Phone number
Original Japanese: 電話番号を教えてください
Romaji: Denwa bangō wo oshiete kudasai
English Translation: Please tell me your phone number
Page 19
When You Want to Say "I Understand"
Recommended (Formal)
Original Japanese: しょうち
Romaji: Shōchi
English Translation: Acknowledgment
JPOriginalJapanese:かしこまりました/承知いたしました
ENRomaji: Kashikomarimashita / shōchi itashimashita
English Translation: Understood
Not Recommended (Casual)
Original Japanese: りょうかい
Romaji: Ryōkai
English Translation: Roger/understood
English Translation: Understood
Not Recommended (Casual)
Original Japanese: りょうかい
Romaji: Ryōkai
English Translation: Roger/understood
หน้า 90
คลิกเพื่อขยาย
ENOriginal Japanese: わかりました/了解しました
Romaji: Wakarimashita / ryōkai shimashita
English Translation: Understood
Page 20
When Taking Over a Call
Recommended (Formal)
Original Japanese: たんとう
Romaji: Tantō
English Translation: Person in charge
Original Japanese: と
Romaji: To
English Translation: To
Original Japanese: つ
Romaji: Tsu
English Translation: Connect
Romaji: Wakarimashita / ryōkai shimashita
English Translation: Understood
Page 20
When Taking Over a Call
Recommended (Formal)
Original Japanese: たんとう
Romaji: Tantō
English Translation: Person in charge
Original Japanese: と
Romaji: To
English Translation: To
Original Japanese: つ
Romaji: Tsu
English Translation: Connect
JPOriginalJapanese:ただいま担当の者にお取り次ぎいたします
ENRomaji: Tadaima tantō no mono ni otoritsugitashimasu
English Translation: I'll transfer you to the person in charge right now
Not Recommended (Casual)
Original Japanese: たんとうしゃ
Romaji: Tantōsha
English Translation: Person in charge
Original Japanese: か
Romaji: Ka
English Translation: Change
Original Japanese: 担当者に代わります
Romaji: Tantōsha ni kawarimasu
English Translation: I'll transfer you to the person in charge
English Translation: I'll transfer you to the person in charge right now
Not Recommended (Casual)
Original Japanese: たんとうしゃ
Romaji: Tantōsha
English Translation: Person in charge
Original Japanese: か
Romaji: Ka
English Translation: Change
Original Japanese: 担当者に代わります
Romaji: Tantōsha ni kawarimasu
English Translation: I'll transfer you to the person in charge
หน้า 91
คลิกเพื่อขยาย
ENPage 21
When Making a Return Call
Recommended (Formal)
When Making a Return Call
Recommended (Formal)
JPOriginalJapanese:申し訳ございませんが、こちらからお電話をかけ直してもよろしい
でしょうか
でしょうか
ENRomaji: Mōshiwake gozaimasen ga, kochira kara odenwa wo kakenashite mo yoroshii deshō ka
English Translation: Would it be possible for me to call you back? I apologize for the
inconvenience.
Not Recommended (Casual)
Original Japanese: 後でもう一度電話します
Romaji: Ato de mō ichido denwashimasu
English Translation: I'll give you a call again later
Page 22
When Ending a Call
Recommended (Formal)
English Translation: Would it be possible for me to call you back? I apologize for the
inconvenience.
Not Recommended (Casual)
Original Japanese: 後でもう一度電話します
Romaji: Ato de mō ichido denwashimasu
English Translation: I'll give you a call again later
Page 22
When Ending a Call
Recommended (Formal)
JPOriginalJapanese:それではよろしくお願いいたします
ENRomaji: Sore dewa yoroshiku onegaitashimasu
English Translation: Thank you in advance
Original Japanese: お電話ありがとうございました
Romaji: Odenwa arigatō gozaimashita
English Translation: Thank you for the phone call
Original Japanese: 失礼いたします
Romaji: Shitsurei itashimasu
English Translation: Excuse me (polite farewell)
Not Recommended (Casual)
Original Japanese: ありがとうございました
Romaji: Arigatō gozaimashita
English Translation: Thank you
English Translation: Thank you in advance
Original Japanese: お電話ありがとうございました
Romaji: Odenwa arigatō gozaimashita
English Translation: Thank you for the phone call
Original Japanese: 失礼いたします
Romaji: Shitsurei itashimasu
English Translation: Excuse me (polite farewell)
Not Recommended (Casual)
Original Japanese: ありがとうございました
Romaji: Arigatō gozaimashita
English Translation: Thank you
หน้า 92
คลิกเพื่อขยาย
ENOriginal Japanese: さようなら
Romaji: Sayōnara
English Translation: Goodbye
Page 23
Header
Original Japanese: 電話を取り次ぐ時の流れ
Romaji: Denwa wo toritsugu toki no nagare
English Translation: Flow when transferring phone calls
Original: Transferring the Phone - Procedures
Page 24
Transfer Procedure Steps
Step 1
Original Japanese: 電話に出る
Romaji: Denwa ni deru
English Translation: Answer the phone
Step 2
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
Original Japanese: あいさつ+会社名+自分の名前
Romaji: Aisatsu + kaishamed + jibun no namae
English Translation: Greeting + company name + your name
Step 3
Original Japanese: あいて
Romaji: Aite
English Translation: Other party
Romaji: Sayōnara
English Translation: Goodbye
Page 23
Header
Original Japanese: 電話を取り次ぐ時の流れ
Romaji: Denwa wo toritsugu toki no nagare
English Translation: Flow when transferring phone calls
Original: Transferring the Phone - Procedures
Page 24
Transfer Procedure Steps
Step 1
Original Japanese: 電話に出る
Romaji: Denwa ni deru
English Translation: Answer the phone
Step 2
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
Original Japanese: あいさつ+会社名+自分の名前
Romaji: Aisatsu + kaishamed + jibun no namae
English Translation: Greeting + company name + your name
Step 3
Original Japanese: あいて
Romaji: Aite
English Translation: Other party
หน้า 93
คลิกเพื่อขยาย
ENOriginal Japanese: かくにん
Romaji: Kakunin
English Translation: Confirm
Original Japanese: 相手が話したい人の名前を確認
Romaji: Aite ga hanashitai hito no namae wo kakunin
English Translation: Confirm the name of the person the caller wants to speak with
Step 4
Original Japanese: たんとうしゃ
Romaji: Tantōsha
English Translation: Person in charge
Original Japanese: 担当者に電話を代わる
Romaji: Tantōsha ni denwa wo kawaru
English Translation: Transfer the call to the appropriate staff member
Step 5
Original Japanese: じょうきょう
Romaji: Jōkyō
English Translation: Situation
Original Japanese: たいおう
Romaji: Taiō
English Translation: Response
Original Japanese: 状況に合わせて対応する
Romaji: Jōkyō ni awasete taiō suru
English Translation: Adapt your response according to the situation
Original Japanese: か
Romaji: Ka
English Translation: End
Original Japanese: 電話を切る
Romaji: Denwa wo kiru
English Translation: End the call
Step 6
Original Japanese: あいさつをして電話を切る
Romaji: Aisatsu wo shite denwa wo kiru
English Translation: Bid farewell and hang up the phone
Romaji: Kakunin
English Translation: Confirm
Original Japanese: 相手が話したい人の名前を確認
Romaji: Aite ga hanashitai hito no namae wo kakunin
English Translation: Confirm the name of the person the caller wants to speak with
Step 4
Original Japanese: たんとうしゃ
Romaji: Tantōsha
English Translation: Person in charge
Original Japanese: 担当者に電話を代わる
Romaji: Tantōsha ni denwa wo kawaru
English Translation: Transfer the call to the appropriate staff member
Step 5
Original Japanese: じょうきょう
Romaji: Jōkyō
English Translation: Situation
Original Japanese: たいおう
Romaji: Taiō
English Translation: Response
Original Japanese: 状況に合わせて対応する
Romaji: Jōkyō ni awasete taiō suru
English Translation: Adapt your response according to the situation
Original Japanese: か
Romaji: Ka
English Translation: End
Original Japanese: 電話を切る
Romaji: Denwa wo kiru
English Translation: End the call
Step 6
Original Japanese: あいさつをして電話を切る
Romaji: Aisatsu wo shite denwa wo kiru
English Translation: Bid farewell and hang up the phone
หน้า 94
คลิกเพื่อขยาย
ENPage 25
Header
Original Japanese: 取り次ぐ時の例文
Romaji: Toritsugu toki no reibun
English Translation: Example sentences when transferring
Original: Let's review examples of phrases to use when transferring a call
Page 26
When Person in Charge is Absent
Situation Response
Original Japanese: (名前)様、お待たせいたしました。
Romaji: (Namae) sama, omataseitashimashita.
English Translation: Mr./Ms. [Name], thank you for your patience.
Header
Original Japanese: 取り次ぐ時の例文
Romaji: Toritsugu toki no reibun
English Translation: Example sentences when transferring
Original: Let's review examples of phrases to use when transferring a call
Page 26
When Person in Charge is Absent
Situation Response
Original Japanese: (名前)様、お待たせいたしました。
Romaji: (Namae) sama, omataseitashimashita.
English Translation: Mr./Ms. [Name], thank you for your patience.
JPOriginalJapanese:申し訳ございません。□□はただいま席を外しております。
ENRomaji: Mōshiwake gozaimasen. □□ wa tadaima seki wo hazushite orimasu.
English Translation: I apologize for the inconvenience. [Name] is currently away from their
desk.
English Translation: I apologize for the inconvenience. [Name] is currently away from their
desk.
JPOriginalJapanese:2時に戻る予定ですので、戻り次第お電話させていただきますが、い
かがいたしましょうか。
かがいたしましょうか。
ENRomaji: Niji ni modoru yotei desu no de, modori shidai odenwa sasete itadakimasu ga, ikaga
itashimashō ka.
English Translation: [Name] is expected to return by 2 o'clock, and as soon as he/she does,
he/she'll give you a call. How would you like to proceed?
Caller Response
Original Japanese: それではお願いいたします。
Romaji: Sore dewa onegai itashimasu.
English Translation: Alright, thank you.
Confirm Information
itashimashō ka.
English Translation: [Name] is expected to return by 2 o'clock, and as soon as he/she does,
he/she'll give you a call. How would you like to proceed?
Caller Response
Original Japanese: それではお願いいたします。
Romaji: Sore dewa onegai itashimasu.
English Translation: Alright, thank you.
Confirm Information
หน้า 95
คลิกเพื่อขยาย
JPOriginalJapanese:相手の電話番号、社名、名前を確認する
ENRomaji: Aite no denwa bangō, shamei, namae wo kakunin suru
English Translation: Confirm the caller's phone number, company name, and name.
Closing
English Translation: Confirm the caller's phone number, company name, and name.
Closing
JPOriginalJapanese:○○部(自分の名前)がうけたまわりました。お電話ありがとうござい
ました。
ました。
ENRomaji: ○○bu (jibun no namae) ga uketamawarimashita. Odenwa arigatō gozaimashita.
English Translation: Today, you've reached [Your Name] in [Your Department]. Thank you for
your call.
Page 27
Header
Original Japanese: 電話の取り次ぎで気をつけること
Romaji: Denwa no toritsugu de ki wo tsukeru koto
English Translation: Things to be careful about when transferring phone calls
Original: Things to Keep in Mind When Transferring Phone Calls
Page 28
Question About Personal Information
English Translation: Today, you've reached [Your Name] in [Your Department]. Thank you for
your call.
Page 27
Header
Original Japanese: 電話の取り次ぎで気をつけること
Romaji: Denwa no toritsugu de ki wo tsukeru koto
English Translation: Things to be careful about when transferring phone calls
Original: Things to Keep in Mind When Transferring Phone Calls
Page 28
Question About Personal Information
JPOriginalJapanese:相手の名前と会社名、電話番号が知りたい時は何て言う？
ENRomaji: Aite no namae to kaishamed, denwa bangō ga shiritai toki wa nante iu?
English Translation: When you want to know someone's name, company name, and phone
number, what do you say?
Important Note
Original Japanese: あいて
Romaji: Aite
English Translation: Other party
Original Japanese: こじんじょうほう
Romaji: Kojin jōhō
English Translation: Personal information
English Translation: When you want to know someone's name, company name, and phone
number, what do you say?
Important Note
Original Japanese: あいて
Romaji: Aite
English Translation: Other party
Original Japanese: こじんじょうほう
Romaji: Kojin jōhō
English Translation: Personal information
หน้า 96
คลิกเพื่อขยาย
ENOriginal Japanese: ていねい
Romaji: Teinei
English Translation: Polite
Romaji: Teinei
English Translation: Polite
JPOriginalJapanese:相手の個人情報などをたずねる時はできるだけ丁寧な言葉で聞きま
しょう
しょう
ENRomaji: Aite no kojin jōhō nado wo tazuneru toki wa dekiru dake teinei na kotoba de kikimashō
English Translation: When asking for someone's personal information, it's important to use
polite language whenever possible
Recommended (Polite)
Original Japanese: おそ
Romaji: Oso
English Translation: Fear
Original Japanese: い
Romaji: I
English Translation: Enter
Original Japanese: 恐れ入りますが、
Romaji: Osore irimasu ga,
English Translation: I'm sorry to trouble you, but
Original Japanese: おんしゃめい
Romaji: Onshamed
English Translation: Your company name
English Translation: When asking for someone's personal information, it's important to use
polite language whenever possible
Recommended (Polite)
Original Japanese: おそ
Romaji: Oso
English Translation: Fear
Original Japanese: い
Romaji: I
English Translation: Enter
Original Japanese: 恐れ入りますが、
Romaji: Osore irimasu ga,
English Translation: I'm sorry to trouble you, but
Original Japanese: おんしゃめい
Romaji: Onshamed
English Translation: Your company name
JPOriginalJapanese:お名前と御社名、それから電話番号をお聞かせいただけますでしょ
うか
うか
ENRomaji: Onamae to onshamed, sore kara denwa bangō wo okikase itadakemasudeshō ka
English Translation: Could you please provide me with your name, company name, and
telephone number?
Not Recommended (Direct)
English Translation: Could you please provide me with your name, company name, and
telephone number?
Not Recommended (Direct)
JPOriginalJapanese:名前と会社名、それから電話番号を教えてください
ENRomaji: Namae to kaishamed, sore kara denwa bangō wo oshiete kudasai
English Translation: Please provide your name, company name, and phone number.
Page 29
English Translation: Please provide your name, company name, and phone number.
Page 29
หน้า 97
คลิกเพื่อขยาย
ENJapanese Language Check
Vocabulary
Original Japanese: おんしゃめい
Romaji: Onshamed
English Translation: Your company name
Original Japanese: 御社名: あなたの会社の名前
Romaji: Onshamed: Anata no kaisha no namae
English Translation: Your company name: The name of your company
Vocabulary
Original Japanese: おんしゃめい
Romaji: Onshamed
English Translation: Your company name
Original Japanese: 御社名: あなたの会社の名前
Romaji: Onshamed: Anata no kaisha no namae
English Translation: Your company name: The name of your company
JPOriginalJapanese:お聞かせいただけますでしょうか:「聞かせてもらえますか」の謙譲
語
語
ENRomaji: Okikase itadakemasudeshō ka: "Kikasete moraemasuka" no kenjōgo
English Translation: Could you please tell me: Humble form of "could you let me hear"
Page 30
When You Don't Know Return Time
English Translation: Could you please tell me: Humble form of "could you let me hear"
Page 30
When You Don't Know Return Time
JPOriginalJapanese:担当者がいつ席に戻るかわからない時は何て言う？
ENRomaji: Tantōsha ga itsu seki ni modoru ka wakaranai toki wa nante iu?
English Translation: What do you say when you don't know when the person in charge will
return to their seat?
Important Note
Original Japanese: ごかい
Romaji: Gokai
English Translation: Misunderstanding
Original Japanese: ひょうげん
Romaji: Hyōgen
English Translation: Expression
English Translation: What do you say when you don't know when the person in charge will
return to their seat?
Important Note
Original Japanese: ごかい
Romaji: Gokai
English Translation: Misunderstanding
Original Japanese: ひょうげん
Romaji: Hyōgen
English Translation: Expression
JPOriginalJapanese:誤解を与えるようなあいまい表現を使わない
ENRomaji: Gokai wo ataeru yōna aimai hyōgen wo tsukawanai
English Translation: Avoid using ambiguous expressions that could lead to misunderstanding
Recommended (Clear)
English Translation: Avoid using ambiguous expressions that could lead to misunderstanding
Recommended (Clear)
หน้า 98
คลิกเพื่อขยาย
JPOriginalJapanese:申し訳ございません。戻る時間がわかりかねますので、よろしけれ
ば折り返しお電話するよう(に)田中に申し伝えますが、よろしいでしょうか？
ば折り返しお電話するよう(に)田中に申し伝えますが、よろしいでしょうか？
ENRomaji: Mōshiwake gozaimasen. Modoru jikan ga wakarikanemasu no de, yoroshikereba
orikaeshi odenwa suru yō (ni) Tanaka ni mōshitsutaemasu ga, yoroshii deshō ka?
English Translation: I'm sorry, but I can't determine when Tanaka will be back. Would it be
alright if I let him/her know to call you back instead?
Original Japanese: もう
Romaji: Mō
English Translation: Again
Original Japanese: つた
Romaji: Tsuta
English Translation: Tell
Original Japanese: お かえ
Romaji: O kae
English Translation: Return
Not Recommended (Ambiguous)
orikaeshi odenwa suru yō (ni) Tanaka ni mōshitsutaemasu ga, yoroshii deshō ka?
English Translation: I'm sorry, but I can't determine when Tanaka will be back. Would it be
alright if I let him/her know to call you back instead?
Original Japanese: もう
Romaji: Mō
English Translation: Again
Original Japanese: つた
Romaji: Tsuta
English Translation: Tell
Original Japanese: お かえ
Romaji: O kae
English Translation: Return
Not Recommended (Ambiguous)
JPOriginalJapanese:たぶん/おそらく2時に戻ると思います。
ENRomaji: Tabun/osoraku niji ni modoru to omoimasu.
English Translation: Tanaka probably/likely will be back around 2 o'clock
Page 31
Japanese Language Check
Vocabulary
English Translation: Tanaka probably/likely will be back around 2 o'clock
Page 31
Japanese Language Check
Vocabulary
JPOriginalJapanese:わかりかねます:「わかりません」の丁寧な言い方
ENRomaji: Wakarikanemasu: "Wakarimasen" no teinei na iikata
English Translation: Cannot understand: Polite way of saying "I don't know"
Original Japanese: ていねい
Romaji: Teinei
English Translation: Polite
Original Japanese: 申し伝えます: 「伝えます」の謙譲語
Romaji: Mōshitsutaemasu: "Tsutaemasu" no kenjōgo
English Translation: Will convey: Humble form of "to tell/convey"
English Translation: Cannot understand: Polite way of saying "I don't know"
Original Japanese: ていねい
Romaji: Teinei
English Translation: Polite
Original Japanese: 申し伝えます: 「伝えます」の謙譲語
Romaji: Mōshitsutaemasu: "Tsutaemasu" no kenjōgo
English Translation: Will convey: Humble form of "to tell/convey"
หน้า 99
คลิกเพื่อขยาย
ENOriginal Japanese: けんじょうご
Romaji: Kenjōgo
English Translation: Humble language
Page 32
Tips for Transferring Phone Calls
Two Key Points
Original Japanese: あいて
Romaji: Aite
English Translation: Other party
Original Japanese: こじんじょうほう
Romaji: Kojin jōhō
English Translation: Personal information
Original Japanese: ていねい
Romaji: Teinei
English Translation: Polite
Romaji: Kenjōgo
English Translation: Humble language
Page 32
Tips for Transferring Phone Calls
Two Key Points
Original Japanese: あいて
Romaji: Aite
English Translation: Other party
Original Japanese: こじんじょうほう
Romaji: Kojin jōhō
English Translation: Personal information
Original Japanese: ていねい
Romaji: Teinei
English Translation: Polite
JPOriginalJapanese:相手の個人情報などをたずねる時はできるだけ丁寧な言葉で聞きま
しょう
しょう
ENRomaji: Aite no kojin jōhō nado wo tazuneru toki wa dekiru dake teinei na kotoba de kikimashō
English Translation: When asking for someone's personal information, it's important to use
polite language whenever possible
Original Japanese: ごかい
Romaji: Gokai
English Translation: Misunderstanding
Original Japanese: ひょうげん
Romaji: Hyōgen
English Translation: Expression
English Translation: When asking for someone's personal information, it's important to use
polite language whenever possible
Original Japanese: ごかい
Romaji: Gokai
English Translation: Misunderstanding
Original Japanese: ひょうげん
Romaji: Hyōgen
English Translation: Expression
JPOriginalJapanese:誤解を与えるようなあいまい表現を使わない
ENRomaji: Gokai wo ataeru yōna aimai hyōgen wo tsukawanai
English Translation: Avoid using ambiguous expressions that could lead to misunderstanding
English Translation: Avoid using ambiguous expressions that could lead to misunderstanding
หน้า 100
คลิกเพื่อขยาย
ENPage 33
The Flow of Receiving a Phone Call
Step-by-Step Process
Original Japanese: ①電話に出る
Romaji: ① Denwa ni deru
English Translation: ① Answer the phone
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
The Flow of Receiving a Phone Call
Step-by-Step Process
Original Japanese: ①電話に出る
Romaji: ① Denwa ni deru
English Translation: ① Answer the phone
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
JPOriginalJapanese:②あいさつをして会社名と自分の名前を言う
ENRomaji: ② Aisatsu wo shite kaishamed to jibun no namae wo iu
English Translation: ② Greet and state company name and your own name
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
Original Japanese: ようけん
Romaji: Yōken
English Translation: Business/matter
Original Japanese: かくにん
Romaji: Ka
Day 2 Business Phone Call Training
Translation with Romaji
Page 1
Title
Original Japanese: BUSINESS PHONE CALL
Romaji: Bijinesu fon kōru
English Translation: Business Phone Call
English Translation: ② Greet and state company name and your own name
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
Original Japanese: ようけん
Romaji: Yōken
English Translation: Business/matter
Original Japanese: かくにん
Romaji: Ka
Day 2 Business Phone Call Training
Translation with Romaji
Page 1
Title
Original Japanese: BUSINESS PHONE CALL
Romaji: Bijinesu fon kōru
English Translation: Business Phone Call
หน้า 101
คลิกเพื่อขยาย
ENOriginal Japanese: DAY2 MAKING PHONE CALLS
Romaji: Dei tsū meikingu fon kōru
English Translation: Day 2 Making Phone Calls
Romaji: Dei tsū meikingu fon kōru
English Translation: Day 2 Making Phone Calls
JPOriginalJapanese:社外の人に電話をかける時の流れと敬語
ENRomaji: Shagai no hito ni denwa wo kakeru toki no nagare to keigo
English Translation: The flow and honorific language when calling people outside the company
Page 2
Agenda
Original Japanese: AGENDA
Romaji: Ajenda
English Translation: Agenda
Agenda Items
Original Japanese: ・「不在理由」の伝え方
Romaji: ・"Fuzai riyū" no tsutaekata
English Translation: ・How to convey reasons for absence
Original: How to tell the reason for coworker's absence
Original Japanese: ・伝言を受ける時のフレーズ
Romaji: ・Dengon wo ukeru toki no furēzu
English Translation: ・Phrases for receiving messages
Original: Phrases for taking messages
Original Japanese: ・電話をかける時の流れと敬語
Romaji: ・Denwa wo kakeru toki no nagare to keigo
English Translation: ・Flow and honorific language when making phone calls
Original: How to make a phone call and honorific expressions
Original Japanese: ・ロールプレイで練習！
Romaji: ・Rōru purei de renshū!
English Translation: ・Practice with role-play!
Original: Practice by role-playing!
English Translation: The flow and honorific language when calling people outside the company
Page 2
Agenda
Original Japanese: AGENDA
Romaji: Ajenda
English Translation: Agenda
Agenda Items
Original Japanese: ・「不在理由」の伝え方
Romaji: ・"Fuzai riyū" no tsutaekata
English Translation: ・How to convey reasons for absence
Original: How to tell the reason for coworker's absence
Original Japanese: ・伝言を受ける時のフレーズ
Romaji: ・Dengon wo ukeru toki no furēzu
English Translation: ・Phrases for receiving messages
Original: Phrases for taking messages
Original Japanese: ・電話をかける時の流れと敬語
Romaji: ・Denwa wo kakeru toki no nagare to keigo
English Translation: ・Flow and honorific language when making phone calls
Original: How to make a phone call and honorific expressions
Original Japanese: ・ロールプレイで練習！
Romaji: ・Rōru purei de renshū!
English Translation: ・Practice with role-play!
Original: Practice by role-playing!
หน้า 102
คลิกเพื่อขยาย
ENPage 3
Header
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」の伝え方
Romaji: "Fuzai riyū" no tsutaekata
English Translation: How to convey reasons for absence
Original: How to tell the reason for coworker's absence
Page 4
Absence Reason 1
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」①
Romaji: "Fuzai riyū" ①
English Translation: "Reason for absence" ①
Original Japanese: どうりょう かいぎちゅう
Romaji: Dōryō kaigi-chū
English Translation: Colleague is in a meeting
Original Japanese: 同僚が会議中
Romaji: Dōryō ga kaigi-chū
English Translation: Your colleague is in a meeting
Original: Your colleague is in a meeting
Page 5
Header
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」の伝え方
Romaji: "Fuzai riyū" no tsutaekata
English Translation: How to convey reasons for absence
Original: How to tell the reason for coworker's absence
Page 4
Absence Reason 1
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」①
Romaji: "Fuzai riyū" ①
English Translation: "Reason for absence" ①
Original Japanese: どうりょう かいぎちゅう
Romaji: Dōryō kaigi-chū
English Translation: Colleague is in a meeting
Original Japanese: 同僚が会議中
Romaji: Dōryō ga kaigi-chū
English Translation: Your colleague is in a meeting
Original: Your colleague is in a meeting
Page 5
หน้า 103
คลิกเพื่อขยาย
ENPhone Call Flow
Original Japanese: THE FLOW OF RECEIVING A PHONE CALL
Romaji: Za furō obu rishībingu a fon kōru
English Translation: The flow of receiving a phone call
Step-by-Step Process
Original Japanese: ①電話に出る
Romaji: ① Denwa ni deru
English Translation: ① Answer the phone
Original: Answering the phone
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
Original Japanese: THE FLOW OF RECEIVING A PHONE CALL
Romaji: Za furō obu rishībingu a fon kōru
English Translation: The flow of receiving a phone call
Step-by-Step Process
Original Japanese: ①電話に出る
Romaji: ① Denwa ni deru
English Translation: ① Answer the phone
Original: Answering the phone
Original Japanese: かいしゃめい
Romaji: Kaishamed
English Translation: Company name
JPOriginalJapanese:②あいさつをして会社名と自分の名前を言う
ENRomaji: ② Aisatsu wo shite kaishamed to jibun no namae wo iu
English Translation: ② Greet and state company name and your own name
Original: Greeting and stating the company name and your own name
Original Japanese: かいしゃめい かくにん
Romaji: Kaishamed kakunin
English Translation: Company name confirmation
Original Japanese: でんわばんごう
Romaji: Denwa bangō
English Translation: Phone number
English Translation: ② Greet and state company name and your own name
Original: Greeting and stating the company name and your own name
Original Japanese: かいしゃめい かくにん
Romaji: Kaishamed kakunin
English Translation: Company name confirmation
Original Japanese: でんわばんごう
Romaji: Denwa bangō
English Translation: Phone number
JPOriginalJapanese:④相手の会社名、名前、電話番号を確認する
ENRomaji: ④ Aite no kaishamed, namae, denwa bangō wo kakunin suru
English Translation: ④ Confirm the caller's company name, name, and phone number
Original: Confirming the caller's company name, name and phone number
Original Japanese: どうりょう かいぎ かいぎ
Romaji: Dōryō kaigi kaigi
English Translation: Colleague meeting meeting
English Translation: ④ Confirm the caller's company name, name, and phone number
Original: Confirming the caller's company name, name and phone number
Original Japanese: どうりょう かいぎ かいぎ
Romaji: Dōryō kaigi kaigi
English Translation: Colleague meeting meeting
JPOriginalJapanese:③同僚が会議に出ていることと、会議が終わったら電話することを
伝える
伝える
ENRomaji: ③ Dōryō ga kaigi ni dete iru koto to, kaigi ga owattara denwa suru koto wo tsutaeru
หน้า 104
คลิกเพื่อขยาย
ENEnglish Translation: ③ Tell the caller that your colleague is in a meeting and will call when
the meeting is over
Original: Tell caller that your colleague is in a meeting and that he/she will call the caller when
the meeting is over
Original Japanese: ⑤あいさつをして電話を切る
Romaji: ⑤ Aisatsu wo shite denwa wo kiru
English Translation: ⑤ Greet and end the call
Original: Greeting and ending the call
Page 6
Example Conversation
You (Step 1-2)
the meeting is over
Original: Tell caller that your colleague is in a meeting and that he/she will call the caller when
the meeting is over
Original Japanese: ⑤あいさつをして電話を切る
Romaji: ⑤ Aisatsu wo shite denwa wo kiru
English Translation: ⑤ Greet and end the call
Original: Greeting and ending the call
Page 6
Example Conversation
You (Step 1-2)
JPOriginalJapanese:①②「お電話ありがとうございます。○○社○○部(名前)でございま
す。」
す。」
ENRomaji: ①② "Odenwa arigatō gozaimasu. ○○sha ○○bu (namae) de gozaimasu."
English Translation: ①② "Thank you for calling. This is (name) from (department) at
(company name)."
Original: Thank you for calling. This is (name) from the (department) at (company name).
Caller
English Translation: ①② "Thank you for calling. This is (name) from (department) at
(company name)."
Original: Thank you for calling. This is (name) from the (department) at (company name).
Caller
JPOriginalJapanese:「お世話になっております。わたくし、△△社△△部(名前)と申しま
す。」
す。」
ENRomaji: "Osewa ni natte orimasu. Watakushi, △△sha △△bu (namae) to mōshimasu."
English Translation: "Thank you for your continued support. I am (name) from (department) at
(company name)."
Original: Thank you for your continued support. My name is (name) from the (department) at
(company name).
You (Acknowledgment)
English Translation: "Thank you for your continued support. I am (name) from (department) at
(company name)."
Original: Thank you for your continued support. My name is (name) from the (department) at
(company name).
You (Acknowledgment)
JPOriginalJapanese:「△△社△△部(名前)様ですね。こちらこそお世話になっております
。
。
ENRomaji: "△△sha △△bu (namae) sama desu ne. Kochira koso osewa ni natte orimasu.
หน้า 105
คลิกเพื่อขยาย
ENEnglish Translation: "So you are (name) from (department) at (company name), correct? Thank
you for your support as well.
Original: So, you are from (company name, department), correct? Thank you for your support
as well.
Caller Request
Original Japanese: 「✕✕様はいらっしゃいますか」
Romaji: "✕✕sama wa irasshaimasu ka"
English Translation: "Is Mr./Ms. ✕✕ available?"
Original: Is Mr./Ms. (name) available?
You (Step 3)
you for your support as well.
Original: So, you are from (company name, department), correct? Thank you for your support
as well.
Caller Request
Original Japanese: 「✕✕様はいらっしゃいますか」
Romaji: "✕✕sama wa irasshaimasu ka"
English Translation: "Is Mr./Ms. ✕✕ available?"
Original: Is Mr./Ms. (name) available?
You (Step 3)
JPOriginalJapanese:③「申し訳ございません。山田はただいま席を外しております。15
時には戻る予定です。戻り次第、こちらからお電話させていただきますが、いかがでし
ょうか」
時には戻る予定です。戻り次第、こちらからお電話させていただきますが、いかがでし
ょうか」
ENRomaji: ③ "Mōshiwake gozaimasen. Yamada wa tadaima seki wo hazushite orimasu. Jūgo-ji
ni wa modoru yotei desu. Modori shidai, kochira kara odenwa sasete itadakimasu ga, ikaga
deshō ka"
English Translation: ③ "I apologize, but Yamada is currently away from his desk. He is
expected to be back by 3 PM. Once he returns, would you like us to give you a call?"
Original: I apologize, but Yamada is currently away from his desk. He is expected to be back by
3 PM. Once he return, would you like us to give you a call?
Page 7
Continued Example
Caller Response
Original Japanese: 「お願いします」
Romaji: "Onegai shimasu"
English Translation: "Please do"
Original: That would be great.
You (Phone Number Request)
ni wa modoru yotei desu. Modori shidai, kochira kara odenwa sasete itadakimasu ga, ikaga
deshō ka"
English Translation: ③ "I apologize, but Yamada is currently away from his desk. He is
expected to be back by 3 PM. Once he returns, would you like us to give you a call?"
Original: I apologize, but Yamada is currently away from his desk. He is expected to be back by
3 PM. Once he return, would you like us to give you a call?
Page 7
Continued Example
Caller Response
Original Japanese: 「お願いします」
Romaji: "Onegai shimasu"
English Translation: "Please do"
Original: That would be great.
You (Phone Number Request)
หน้า 106
คลิกเพื่อขยาย
JPOriginalJapanese:「では恐れ入りますが、お電話番号を教えていただけますでしょう
か。」
か。」
ENRomaji: "Dewa osore irimasu ga, odenwa bangō wo oshiete itadakemasu deshō ka."
English Translation: "I'm sorry to trouble you, but could you please provide us with your phone
number?"
Original: I'm sorry to trouble you, but could you please provide us with your phone number?
Caller
Original Japanese: 「○○○○-○○○○です」
Romaji: "○○○○-○○○○ desu"
English Translation: "It's ○○○○-○○○○"
Original: It's ○○○○-○○○○.
You (Step 4 - Confirmation)
Original Japanese: ふくしょう
Romaji: Fukushō
English Translation: Repetition
English Translation: "I'm sorry to trouble you, but could you please provide us with your phone
number?"
Original: I'm sorry to trouble you, but could you please provide us with your phone number?
Caller
Original Japanese: 「○○○○-○○○○です」
Romaji: "○○○○-○○○○ desu"
English Translation: "It's ○○○○-○○○○"
Original: It's ○○○○-○○○○.
You (Step 4 - Confirmation)
Original Japanese: ふくしょう
Romaji: Fukushō
English Translation: Repetition
JPOriginalJapanese:④「復唱いたします。○○○○-○○○○ですね。山田が戻り次第、お電話
するよう申し伝えます。○○部(名前)がうけたまわりました。お電話ありがとうございま
した。」
するよう申し伝えます。○○部(名前)がうけたまわりました。お電話ありがとうございま
した。」
ENRomaji: ④ "Fukushō itashimasu. ○○○○-○○○○ desu ne. Yamada ga modori shidai, odenwa suru
yō mōshitsutaemasu. ○○bu (namae) ga uketamawarimashita. Odenwa arigatō gozaimashita."
English Translation: ④ "Let me repeat that back to you: it's ○○○○-○○○○. I will inform
Yamada to give you a call as soon as he returns. (Department name) has received your message.
Thank you for calling."
Original: Let me repeat that back to you: it's (insert phone number). I will inform Yamada to
give you a call as soon as he return. (Insert department name) has received your message. Thank
you for calling.
Page 8
Japanese Language Check
Key Phrases
yō mōshitsutaemasu. ○○bu (namae) ga uketamawarimashita. Odenwa arigatō gozaimashita."
English Translation: ④ "Let me repeat that back to you: it's ○○○○-○○○○. I will inform
Yamada to give you a call as soon as he returns. (Department name) has received your message.
Thank you for calling."
Original: Let me repeat that back to you: it's (insert phone number). I will inform Yamada to
give you a call as soon as he return. (Insert department name) has received your message. Thank
you for calling.
Page 8
Japanese Language Check
Key Phrases
หน้า 107
คลิกเพื่อขยาย
ENOriginal Japanese: 席を外しております
Romaji: Seki wo hazushite orimasu
English Translation: Away from their desk
Original Japanese: ＝席にいません
Romaji: = Seki ni imasen
English Translation: = Not at their desk
Original: He/she are currently away from his/her desk.
Original Japanese: ふくしょう
Romaji: Fukushō
English Translation: Repetition
Original Japanese: 復唱いたします
Romaji: Fukushō itashimasu
English Translation: Let me repeat that
Original Japanese: ＝くりかえします
Romaji: = Kurikaeshimasu
English Translation: = I will repeat
Original: Let me repeat that back to you.
Original Japanese: 申し伝えます
Romaji: Mōshitsutaemasu
English Translation: I will convey
Original Japanese: ＝humble language of 伝えます
Romaji: = Hanburu rangēji obu tsutaemasu
English Translation: = Humble language of "to convey"
Original: I will pass on the message.
Page 9
Absence Reason 2
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Romaji: Seki wo hazushite orimasu
English Translation: Away from their desk
Original Japanese: ＝席にいません
Romaji: = Seki ni imasen
English Translation: = Not at their desk
Original: He/she are currently away from his/her desk.
Original Japanese: ふくしょう
Romaji: Fukushō
English Translation: Repetition
Original Japanese: 復唱いたします
Romaji: Fukushō itashimasu
English Translation: Let me repeat that
Original Japanese: ＝くりかえします
Romaji: = Kurikaeshimasu
English Translation: = I will repeat
Original: Let me repeat that back to you.
Original Japanese: 申し伝えます
Romaji: Mōshitsutaemasu
English Translation: I will convey
Original Japanese: ＝humble language of 伝えます
Romaji: = Hanburu rangēji obu tsutaemasu
English Translation: = Humble language of "to convey"
Original: I will pass on the message.
Page 9
Absence Reason 2
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
หน้า 108
คลิกเพื่อขยาย
ENOriginal Japanese: 「不在理由」②
Romaji: "Fuzai riyū" ②
English Translation: "Reason for absence" ②
Original Japanese: どうりょう がいしゅつ
Romaji: Dōryō gaishutsu
English Translation: Colleague is out
Original Japanese: 同僚が外出している
Romaji: Dōryō ga gaishutsu shite iru
English Translation: Your colleague is out
Original: Your colleague is outing
Page 10
Phone Call Flow (Colleague Out)
Original Japanese: THE FLOW OF RECEIVING A PHONE CALL
Romaji: Za furō obu rishībingu a fon kōru
English Translation: The flow of receiving a phone call
Original: The protocol is the same while in a meeting
Modified Step 3
Original Japanese: どうりょう がいしゅつ しだい
Romaji: Dōryō gaishutsu shidai
English Translation: Colleague out as soon as
Romaji: "Fuzai riyū" ②
English Translation: "Reason for absence" ②
Original Japanese: どうりょう がいしゅつ
Romaji: Dōryō gaishutsu
English Translation: Colleague is out
Original Japanese: 同僚が外出している
Romaji: Dōryō ga gaishutsu shite iru
English Translation: Your colleague is out
Original: Your colleague is outing
Page 10
Phone Call Flow (Colleague Out)
Original Japanese: THE FLOW OF RECEIVING A PHONE CALL
Romaji: Za furō obu rishībingu a fon kōru
English Translation: The flow of receiving a phone call
Original: The protocol is the same while in a meeting
Modified Step 3
Original Japanese: どうりょう がいしゅつ しだい
Romaji: Dōryō gaishutsu shidai
English Translation: Colleague out as soon as
JPOriginalJapanese:③同僚が外出していることと、戻り次第電話することを伝える
ENRomaji: ③ Dōryō ga gaishutsu shite iru koto to, modori shidai denwa suru koto wo tsutaeru
English Translation: ③ Tell the caller that your colleague is out and will call when they return
Original: Tell caller that your colleague is out of the office and he/she will call the caller when
he/she return to the office
Page 11
Japanese Language Check - Going Out
English Translation: ③ Tell the caller that your colleague is out and will call when they return
Original: Tell caller that your colleague is out of the office and he/she will call the caller when
he/she return to the office
Page 11
Japanese Language Check - Going Out
หน้า 109
คลิกเพื่อขยาย
ENKey Phrase
JPOriginalJapanese:③「申し訳ございません。山田はただいま外出しております。15時
には戻る予定です。戻り次第、こちらからお電話させていただきますが、いかがでしょ
うか」
には戻る予定です。戻り次第、こちらからお電話させていただきますが、いかがでしょ
うか」
ENRomaji: ③ "Mōshiwake gozaimasen. Yamada wa tadaima gaishutsu shite orimasu. Jūgo-ji ni
wa modoru yotei desu. Modori shidai, kochira kara odenwa sasete itadakimasu ga, ikaga deshō
ka"
English Translation: ③ "I apologize, but Yamada is currently out of the office. He is expected
to be back by 3 PM. Once he returns, would you like us to give you a call?"
Original: I apologize, but Yamada is currently out of office. He is expected to be back by 3 PM.
Once he return, would you like us to give you a call?
Important Note
Original: Don't communicate vague plans!
wa modoru yotei desu. Modori shidai, kochira kara odenwa sasete itadakimasu ga, ikaga deshō
ka"
English Translation: ③ "I apologize, but Yamada is currently out of the office. He is expected
to be back by 3 PM. Once he returns, would you like us to give you a call?"
Original: I apologize, but Yamada is currently out of office. He is expected to be back by 3 PM.
Once he return, would you like us to give you a call?
Important Note
Original: Don't communicate vague plans!
JPOriginalJapanese:「たぶん～」「おそらく～」などの言葉は使わない。相手を不安に
させるからです。
させるからです。
ENRomaji: "Tabun~" "Osoraku~" nado no kotoba wa tsukawanai. Aite wo fuan ni saseru kara
desu.
English Translation: Don't use words like "probably" or "perhaps." It makes the other party
anxious.
Page 12
Absence Reason 3
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」③
Romaji: "Fuzai riyū" ③
English Translation: "Reason for absence" ③
Original Japanese: どうりょう
Romaji: Dōryō
English Translation: Colleague
desu.
English Translation: Don't use words like "probably" or "perhaps." It makes the other party
anxious.
Page 12
Absence Reason 3
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」③
Romaji: "Fuzai riyū" ③
English Translation: "Reason for absence" ③
Original Japanese: どうりょう
Romaji: Dōryō
English Translation: Colleague
หน้า 110
คลิกเพื่อขยาย
ENOriginal Japanese: 同僚が電話している
Romaji: Dōryō ga denwa shite iru
English Translation: Your colleague is on the phone
Original: Your colleague is talking on the phone
Page 13
Phone Call Flow (Colleague on Phone)
Original: The basic protocol is to make a call back.
Modified Step 3
Original Japanese: どうりょう お かえ
Romaji: Dōryō o kae
English Translation: Colleague call back
Romaji: Dōryō ga denwa shite iru
English Translation: Your colleague is on the phone
Original: Your colleague is talking on the phone
Page 13
Phone Call Flow (Colleague on Phone)
Original: The basic protocol is to make a call back.
Modified Step 3
Original Japanese: どうりょう お かえ
Romaji: Dōryō o kae
English Translation: Colleague call back
JPOriginalJapanese:③同僚が電話していることと、折り返し電話することを伝える
ENRomaji: ③ Dōryō ga denwa shite iru koto to, orikaeshi denwa suru koto wo tsutaeru
English Translation: ③ Tell the caller that your colleague is on the phone and will call back
Original: Tell caller that your colleague is on the phone and he/she will call the caller back
Page 14
Japanese Language Check - On Phone
Key Phrase
English Translation: ③ Tell the caller that your colleague is on the phone and will call back
Original: Tell caller that your colleague is on the phone and he/she will call the caller back
Page 14
Japanese Language Check - On Phone
Key Phrase
JPOriginalJapanese:③「申し訳ございません。山田は他の電話に出ております。終わり
次第折り返しお電話させていただきますが、いかがいたしましょうか。」
次第折り返しお電話させていただきますが、いかがいたしましょうか。」
ENRomaji: ③ "Mōshiwake gozaimasen. Yamada wa hoka no denwa ni dete orimasu. Owari shidai
orikaeshi odenwa sasete itadakimasu ga, ikaga itashimashō ka."
English Translation: ③ "I'm sorry, but Yamada is currently on another call. Would you like
me to have him call you back as soon as they're finished?"
Original: I'm sorry, but Yamada is currently on another call. Would you like me to have him call
you back as soon as they're finished?
orikaeshi odenwa sasete itadakimasu ga, ikaga itashimashō ka."
English Translation: ③ "I'm sorry, but Yamada is currently on another call. Would you like
me to have him call you back as soon as they're finished?"
Original: I'm sorry, but Yamada is currently on another call. Would you like me to have him call
you back as soon as they're finished?
หน้า 111
คลิกเพื่อขยาย
ENPoliteness Tip
Original: Using less straightforward language is often more polite
Original: Using less straightforward language is often more polite
JPOriginalJapanese:「電話中です」→「他の電話に出ております」
ENRomaji: "Denwa-chū desu" → "Hoka no denwa ni dete orimasu"
English Translation: "On a call" → "Taking another call"
Page 15
Absence Reason 4
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」④
Romaji: "Fuzai riyū" ④
English Translation: "Reason for absence" ④
Original Japanese: どうりょう
Romaji: Dōryō
English Translation: Colleague
Original Japanese: 同僚が会社を休んでいる
Romaji: Dōryō ga kaisha wo yasunde iru
English Translation: Your colleague is taking a day off from work
Original: Your colleague takes a day off from work
Page 16
Phone Call Flow (Colleague Taking Day Off)
Original: Letting the caller know the next day he/she'll be in the office
Modified Step 3
English Translation: "On a call" → "Taking another call"
Page 15
Absence Reason 4
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」④
Romaji: "Fuzai riyū" ④
English Translation: "Reason for absence" ④
Original Japanese: どうりょう
Romaji: Dōryō
English Translation: Colleague
Original Japanese: 同僚が会社を休んでいる
Romaji: Dōryō ga kaisha wo yasunde iru
English Translation: Your colleague is taking a day off from work
Original: Your colleague takes a day off from work
Page 16
Phone Call Flow (Colleague Taking Day Off)
Original: Letting the caller know the next day he/she'll be in the office
Modified Step 3
หน้า 112
คลิกเพื่อขยาย
ENOriginal Japanese: どうりょう しゅっしゃび
Romaji: Dōryō shusshaび
English Translation: Colleague's day at office
Romaji: Dōryō shusshaび
English Translation: Colleague's day at office
JPOriginalJapanese:③同僚が休んでいることと、次の出社日を伝える
ENRomaji: ③ Dōryō ga yasunde iru koto to, tsugi no shusshaび wo tsutaeru
English Translation: ③ Tell the caller that your colleague is absent and inform them of the
next day they'll be in the office
Original: Tell caller that your colleague is absent and let the caller know his/her next day in the
office
Page 17
Japanese Language Check - Day Off
Key Phrase
English Translation: ③ Tell the caller that your colleague is absent and inform them of the
next day they'll be in the office
Original: Tell caller that your colleague is absent and let the caller know his/her next day in the
office
Page 17
Japanese Language Check - Day Off
Key Phrase
JPOriginalJapanese:③「申し訳ございません。山田は本日休みを取っております。出社
は明日の予定です。明日の朝お電話させていただきますが、いかがいたしましょうか。
」
は明日の予定です。明日の朝お電話させていただきますが、いかがいたしましょうか。
」
ENRomaji: ③ "Mōshiwake gozaimasen. Yamada wa honjitsu yasumi wo totte orimasu. Shussha
wa ashita no yotei desu. Ashita no asa odenwa sasete itadakimasu ga, ikaga itashimashō ka."
English Translation: ③ "I apologize for the inconvenience. Yamada is taking the day off today
and is scheduled to return to the office tomorrow. Would it be okay for him/her to give you a call
tomorrow morning?"
Original: I apologize for the inconvenience. Yamada is taking the day off today and is scheduled
to return to the office tomorrow. Would it be okay for him/her to give you a call tomorrow
morning?
Important Note
Original: Don't disclose my colleague's reason for taking time off
Page 18
Absence Reason 5
wa ashita no yotei desu. Ashita no asa odenwa sasete itadakimasu ga, ikaga itashimashō ka."
English Translation: ③ "I apologize for the inconvenience. Yamada is taking the day off today
and is scheduled to return to the office tomorrow. Would it be okay for him/her to give you a call
tomorrow morning?"
Original: I apologize for the inconvenience. Yamada is taking the day off today and is scheduled
to return to the office tomorrow. Would it be okay for him/her to give you a call tomorrow
morning?
Important Note
Original: Don't disclose my colleague's reason for taking time off
Page 18
Absence Reason 5
หน้า 113
คลิกเพื่อขยาย
ENOriginal Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」⑤
Romaji: "Fuzai riyū" ⑤
English Translation: "Reason for absence" ⑤
Original Japanese: どうりょう
Romaji: Dōryō
English Translation: Colleague
Original Japanese: 同僚が出張している
Romaji: Dōryō ga shutchō shite iru
English Translation: Your colleague is on a business trip
Original: Your colleague is on a business trip
Page 19
Phone Call Flow (Colleague on Business Trip)
Original: Suggest offering a call back option
Modified Step 3
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」⑤
Romaji: "Fuzai riyū" ⑤
English Translation: "Reason for absence" ⑤
Original Japanese: どうりょう
Romaji: Dōryō
English Translation: Colleague
Original Japanese: 同僚が出張している
Romaji: Dōryō ga shutchō shite iru
English Translation: Your colleague is on a business trip
Original: Your colleague is on a business trip
Page 19
Phone Call Flow (Colleague on Business Trip)
Original: Suggest offering a call back option
Modified Step 3
JPOriginalJapanese:どうりょうしゅっちょうおかえていあん
ENRomaji: Dōryō shutchō o kae teian
English Translation: Colleague business trip call back suggestion
English Translation: Colleague business trip call back suggestion
JPOriginalJapanese:③同僚が出張していることと、折り返しの電話を提案する
ENRomaji: ③ Dōryō ga shutchō shite iru koto to, orikaeshi no denwa wo teian suru
English Translation: ③ Tell the caller that your colleague is on a business trip and suggest a
callback
Original: Tell caller that your colleague is on a business trip and suggest proposing a follow-up
call
Page 20
English Translation: ③ Tell the caller that your colleague is on a business trip and suggest a
callback
Original: Tell caller that your colleague is on a business trip and suggest proposing a follow-up
call
Page 20
หน้า 114
คลิกเพื่อขยาย
ENJapanese Language Check - Business Trip
Key Phrase
Key Phrase
JPOriginalJapanese:③「申し訳ございません。山田は〇日まで出張しております。もし
お急ぎでしたら、携帯に連絡をとりますがいかがいたしましょうか。」
お急ぎでしたら、携帯に連絡をとりますがいかがいたしましょうか。」
ENRomaji: ③ "Mōshiwake gozaimasen. Yamada wa ○nichi made shutchō shite orimasu. Moshi
oisogi deshitara, keitai ni renraku wo torimasu ga ikaga itashimashō ka."
English Translation: ③ "I apologize for the inconvenience. Yamada is currently on a business
trip until the ○th of this month. If it is urgent, would you like me to contact him on his mobile
phone?"
Original: I apologize for the inconvenience. Yamada is currently on a business trip until the 〇th
of this month. If it is urgent, would you like me to contact him on his mobile phone?
Important Note
Original: If a colleague is on an extended business trip or if there is an urgent matter, it is
appropriate to reach out to them yourself
Page 21
Absence Reason 6
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」⑥
Romaji: "Fuzai riyū" ⑥
English Translation: "Reason for absence" ⑥
Original Japanese: どうりょう きたく
Romaji: Dōryō kitaku
English Translation: Colleague has gone home
Original Japanese: 同僚が帰宅した
Romaji: Dōryō ga kitaku shita
English Translation: Your colleague has returned home
Original: Your colleague has returned home
oisogi deshitara, keitai ni renraku wo torimasu ga ikaga itashimashō ka."
English Translation: ③ "I apologize for the inconvenience. Yamada is currently on a business
trip until the ○th of this month. If it is urgent, would you like me to contact him on his mobile
phone?"
Original: I apologize for the inconvenience. Yamada is currently on a business trip until the 〇th
of this month. If it is urgent, would you like me to contact him on his mobile phone?
Important Note
Original: If a colleague is on an extended business trip or if there is an urgent matter, it is
appropriate to reach out to them yourself
Page 21
Absence Reason 6
Original Japanese: ふざい りゆう
Romaji: Fuzai riyū
English Translation: Reason for absence
Original Japanese: 「不在理由」⑥
Romaji: "Fuzai riyū" ⑥
English Translation: "Reason for absence" ⑥
Original Japanese: どうりょう きたく
Romaji: Dōryō kitaku
English Translation: Colleague has gone home
Original Japanese: 同僚が帰宅した
Romaji: Dōryō ga kitaku shita
English Translation: Your colleague has returned home
Original: Your colleague has returned home
หน้า 115
คลิกเพื่อขยาย
ENPage 22
Phone Call Flow (Colleague Gone Home)
Original: Tell the caller that your colleague will call tomorrow
Modified Step 3
Original Japanese: どうりょう きたく
Romaji: Dōryō kitaku
English Translation: Colleague returned home
Phone Call Flow (Colleague Gone Home)
Original: Tell the caller that your colleague will call tomorrow
Modified Step 3
Original Japanese: どうりょう きたく
Romaji: Dōryō kitaku
English Translation: Colleague returned home
JPOriginalJapanese:③同僚が帰宅したことと、明日電話することを伝える
ENRomaji: ③ Dōryō ga kitaku shita koto to, ashita denwa suru koto wo tsutaeru
English Translation: ③ Tell the caller that your colleague has gone home and will call
tomorrow
Original: Tell the caller that your colleague has returned home and that he/she will call them
tomorrow
Page 23
Japanese Language Check - Gone Home
Key Phrase
English Translation: ③ Tell the caller that your colleague has gone home and will call
tomorrow
Original: Tell the caller that your colleague has returned home and that he/she will call them
tomorrow
Page 23
Japanese Language Check - Gone Home
Key Phrase
JPOriginalJapanese:③「申し訳ございません。山田はすでに退社しております。明日お
電話させていただきますが、いかがいたしましょうか。」
電話させていただきますが、いかがいたしましょうか。」
ENRomaji: ③ "Mōshiwake gozaimasen. Yamada wa sude ni taisha shite orimasu. Ashita odenwa
sasete itadakimasu ga, ikaga itashimashō ka."
English Translation: ③ "We apologize for the inconvenience. Yamada has already left the
office. Would it be okay for him/her to give you a call tomorrow morning?"
Original: We apologize for the inconvenience. Yamada has already left the office. Would it be
okay for him/her to give you a call tomorrow morning?
I'll extract and translate the Japanese text from this business phone call training document (Day
2: Making Phone Calls) sentence by sentence with original Japanese, romaji, and English
translations.I've completed the extraction and translation of the Japanese text from Day 2 of the
business phone call training document. This comprehensive guide covers various scenarios for
handling phone calls when colleagues are absent, including:
sasete itadakimasu ga, ikaga itashimashō ka."
English Translation: ③ "We apologize for the inconvenience. Yamada has already left the
office. Would it be okay for him/her to give you a call tomorrow morning?"
Original: We apologize for the inconvenience. Yamada has already left the office. Would it be
okay for him/her to give you a call tomorrow morning?
I'll extract and translate the Japanese text from this business phone call training document (Day
2: Making Phone Calls) sentence by sentence with original Japanese, romaji, and English
translations.I've completed the extraction and translation of the Japanese text from Day 2 of the
business phone call training document. This comprehensive guide covers various scenarios for
handling phone calls when colleagues are absent, including:
หน้า 116
คลิกเพื่อขยาย
ENSix Types of Absence Situations:
1. In a meeting (会議中) - Colleague will call back after the meeting
2. Out of office (外出) - Colleague will call back when they return
3. On another call (電話中) - Using polite language like "他の電話に出ております"
4. Taking a day off (休み) - Will call back the next working day
5. On business trip (出張) - May offer mobile contact for urgent matters
6. Gone home (帰宅) - Will call back tomorrow
Key Business Japanese Concepts:
• Proper honorific language (敬語) for external business communications
• Phone etiquette phrases with formal vs. casual alternatives
• Information handling - don't disclose personal reasons for absence
• Avoiding vague language - never use "probably" (たぶん) or "perhaps" (おそらく)
• Message-taking protocol - repeat back phone numbers for confirmation
Each scenario includes the complete step-by-step phone call flow with authentic business
Japanese expressions and their appropriate usage contexts. This represents advanced business
communication training for professional Japanese phone etiquette.
Japanese Business Phone Call Text
Translation
From Class Memo (Document 1)
1. In a meeting (会議中) - Colleague will call back after the meeting
2. Out of office (外出) - Colleague will call back when they return
3. On another call (電話中) - Using polite language like "他の電話に出ております"
4. Taking a day off (休み) - Will call back the next working day
5. On business trip (出張) - May offer mobile contact for urgent matters
6. Gone home (帰宅) - Will call back tomorrow
Key Business Japanese Concepts:
• Proper honorific language (敬語) for external business communications
• Phone etiquette phrases with formal vs. casual alternatives
• Information handling - don't disclose personal reasons for absence
• Avoiding vague language - never use "probably" (たぶん) or "perhaps" (おそらく)
• Message-taking protocol - repeat back phone numbers for confirmation
Each scenario includes the complete step-by-step phone call flow with authentic business
Japanese expressions and their appropriate usage contexts. This represents advanced business
communication training for professional Japanese phone etiquette.
Japanese Business Phone Call Text
Translation
From Class Memo (Document 1)
JPJapanese:開発について伺いたいことがあります
ENRomanji: Kaihatsu ni tsuite ukagaitai koto ga arimasu
English: I have something I'd like to ask about development
English: I have something I'd like to ask about development
JPJapanese:ただいま担当者に取り次ぎいたします
ENRomanji: Tadaima tantōsha ni toritsugu itashimasu
English: I will transfer you to the person in charge right now
English: I will transfer you to the person in charge right now
JPJapanese:会議中と思います会議中です
ENRomanji: Kaigi-chū to omoimasu Kaigi-chū desu
English: I think they're in a meeting They are in a meeting
English: I think they're in a meeting They are in a meeting
JPJapanese:ただ今席を外しております
ENRomanji: Tadaima seki wo hazushite orimasu
English: They are currently away from their desk
English: They are currently away from their desk
หน้า 117
คลิกเพื่อขยาย
ENJapanese: 断定
Romanji: Dantei
English: Definitive/Assertion
Romanji: Dantei
English: Definitive/Assertion
JPJapanese:ご用件を伺いましょうか
ENRomanji: Go-yōken wo ukagaimashō ka
English: Shall I ask what your business is?
English: Shall I ask what your business is?
JPJapanese:〇お電話ありがとうございます✕お電話ありがとうございました
ENRomanji: ○ Odenwa arigatō gozaimasu ✕ Odenwa arigatō gozaimashita
English: ○ Thank you for calling ✕ Thank you for having called
English: ○ Thank you for calling ✕ Thank you for having called
JPJapanese:復唱（ふくしょう）いたします
ENRomanji: Fukushō itashimasu
English: I will repeat (what you said)
English: I will repeat (what you said)
JPJapanese:お急（いそ）ぎでしたら
ENRomanji: Oisogi deshitara
English: If you are in a hurry
Japanese: 急ぎ（いそ）ぎ
Romanji: Isogi
English: Hurry/Urgent
Japanese: お急ぎ
Romanji: Oisogi
English: In a hurry (polite)
English: If you are in a hurry
Japanese: 急ぎ（いそ）ぎ
Romanji: Isogi
English: Hurry/Urgent
Japanese: お急ぎ
Romanji: Oisogi
English: In a hurry (polite)
JPJapanese:3時過ぎ（さんじすぎ）
ENRomanji: Sanji sugi
English: After 3 o'clock
English: After 3 o'clock
JPJapanese:お手数をおかけいたします
ENRomanji: Otesū wo okake itashimasu
English: I apologize for the trouble
English: I apologize for the trouble
JPJapanese:お手数ですが、よろしくお願いいたします
ENRomanji: Otesū desu ga, yoroshiku onegai itashimasu
English: It's troublesome, but please take care of it
English: It's troublesome, but please take care of it
JPJapanese:その件につきましてはわかりかねますので、担当者におつなぎいたします
ENRomanji: Sono ken ni tsukimashite wa wakarikanemasu no de, tantōsha ni otsunagi itashimasu
English: I cannot understand that matter, so I will connect you to the person in charge
English: I cannot understand that matter, so I will connect you to the person in charge
หน้า 118
คลิกเพื่อขยาย
JPJapanese:申し訳ございませんが、わからない日本語がありますので、他の者にお電話
をおつなぎいたします
をおつなぎいたします
ENRomanji: Mōshiwake gozaimasen ga, wakaranai nihongo ga arimasu no de, hoka no mono ni
odenwa wo otsunagi itashimasu
English: I apologize, but there is Japanese I don't understand, so I will transfer your call to
someone else
From Business Phone Call Presentation (Document 2)
odenwa wo otsunagi itashimasu
English: I apologize, but there is Japanese I don't understand, so I will transfer your call to
someone else
From Business Phone Call Presentation (Document 2)
JPJapanese:社外の人に電話をかける時の流れと敬語
ENRomanji: Shagai no hito ni denwa wo kakeru toki no nagare to keigo
English: Flow and honorific language when making phone calls to people outside the company
English: Flow and honorific language when making phone calls to people outside the company
JPJapanese:相手が電話に出る
ENRomanji: Aite ga denwa ni deru
English: The other party answers the phone
English: The other party answers the phone
JPJapanese:あいさつをして、取り次ぎをお願いする
ENRomanji: Aisatsu wo shite, toritsugu wo onegai suru
English: Greet and ask for a transfer
English: Greet and ask for a transfer
JPJapanese:指名した人が出たら、あいさつ、相手の都合を確認してから用件を伝える
ENRomanji: Shimei shita hito ga detara, aisatsu, aite no tsugō wo kakunin shite kara yōken wo
tsutaeru
English: When the designated person answers, greet them, confirm their availability, and then
convey your business
tsutaeru
English: When the designated person answers, greet them, confirm their availability, and then
convey your business
JPJapanese:改めて電話することを伝えて、電話を切る
ENRomanji: Aratamete denwa suru koto wo tsutaete, denwa wo kiru
English: Tell them you will call again and hang up the phone
English: Tell them you will call again and hang up the phone
JPJapanese:いつもお世話になっております
ENRomanji: Itsumo osewa ni natte orimasu
English: Thank you for your continued support
English: Thank you for your continued support
JPJapanese:初めまして。○○社○○と申します。
ENRomanji: Hajimemashite. ○○-sha ○○ to mōshimasu.
English: Nice to meet you. My name is ○○ from ○○ company.
English: Nice to meet you. My name is ○○ from ○○ company.
JPJapanese:お世話になっております
ENRomanji: Osewa ni natte orimasu
English: Thank you for your continued support
English: Thank you for your continued support
หน้า 119
คลิกเพื่อขยาย
JPJapanese:おはようございます
ENRomanji: Ohayō gozaimasu
English: Good morning
English: Good morning
JPJapanese:お忙しいところ恐れ入ります
ENRomanji: Oisogashii tokoro osore irimasu
English: I apologize for disturbing you when you're busy
English: I apologize for disturbing you when you're busy
JPJapanese:こちらこそお世話になっております
ENRomanji: Kochira koso osewa ni natte orimasu
English: We are the ones who are indebted to you
English: We are the ones who are indebted to you
JPJapanese:恐れ入りますが、○○課の○○様はいらっしゃいますか
ENRomanji: Osore irimasu ga, ○○-ka no ○○-sama wa irasshaimasu ka
English: Excuse me, is Mr./Ms. ○○ from the ○○ department available?
English: Excuse me, is Mr./Ms. ○○ from the ○○ department available?
JPJapanese:○○課の○○様をお願いできますでしょうか
ENRomanji: ○○-ka no ○○-sama wo onegai dekimasu deshō ka
English: Could I please speak to Mr./Ms. ○○ from the ○○ department?
English: Could I please speak to Mr./Ms. ○○ from the ○○ department?
JPJapanese:○時にもう一度お電話させていただきます
ENRomanji: ○-ji ni mō ichido odenwa sasete itadakimasu
English: I will call you again at ○ o'clock
English: I will call you again at ○ o'clock
JPJapanese:恐れ入りますが、伝言をお願いできますでしょうか
ENRomanji: Osore irimasu ga, dengon wo onegai dekimasu deshō ka
English: I'm sorry, but could you please take a message for me?
English: I'm sorry, but could you please take a message for me?
JPJapanese:お電話ありがとうございます。○○社○○部（名前）でございます。
ENRomanji: Odenwa arigatō gozaimasu. ○○-sha ○○-bu (namae) de gozaimasu.
English: Thank you for calling. This is (name) from the ○○ department at ○○ company.
English: Thank you for calling. This is (name) from the ○○ department at ○○ company.
JPJapanese:申し訳ございません。××は外出しております
ENRomanji: Mōshiwake gozaimasen. ×× wa gaishutsu shite orimasu
English: I apologize, but ×× is currently out of the office
English: I apologize, but ×× is currently out of the office
JPJapanese:3時過ぎには戻る予定です
ENRomanji: Sanji sugi ni wa modoru yotei desu
English: He/She is expected to be back after 3 o'clock
English: He/She is expected to be back after 3 o'clock
JPJapanese:それでは3時半にもう一度お電話させていただきます
ENRomanji: Sore dewa sanji-han ni mō ichido odenwa sasete itadakimasu
English: Then I'll call again at 3:30
English: Then I'll call again at 3:30
หน้า 120
คลิกเพื่อขยาย
ENJapanese: 恐れ入ります
Romanji: Osore irimasu
English: Thank you very much
Japanese: 失礼いたします
Romanji: Shitsurei itashimasu
English: Excuse me (when ending a conversation)
Romanji: Osore irimasu
English: Thank you very much
Japanese: 失礼いたします
Romanji: Shitsurei itashimasu
English: Excuse me (when ending a conversation)
JPJapanese:承知いたしました
ENRomanji: Shōchi itashimashita
English: I understand
English: I understand
JPJapanese:それでは申し上げます
ENRomanji: Sore dewa mōshiagemasu
English: All right, let me begin
English: All right, let me begin
JPJapanese:明日の打ち合わせの件でご連絡いたしました
ENRomanji: Ashita no uchiawase no ken de go-renraku itashimashita
English: I have contacted you about tomorrow's meeting
English: I have contacted you about tomorrow's meeting
JPJapanese:山田様が急なご病気のため明日の打ち合わせが延期になりました
ENRomanji: Yamada-sama ga kyū na go-byōki no tame ashita no uchiawase ga enki ni narimashita
English: Due to Mr. Yamada's sudden illness, tomorrow's meeting has been postponed
English: Due to Mr. Yamada's sudden illness, tomorrow's meeting has been postponed
JPJapanese:その旨をお伝えいただけますでしょうか
ENRomanji: Sono mune wo otsutae itadakemasu deshō ka
English: Could you please tell him that?
English: Could you please tell him that?
JPJapanese:かしこまりました。～でございますね。必ず申し伝えます。
ENRomanji: Kashikomarimashita. ～ de gozaimasu ne. Kanarazu mōshitsutaemasu.
English: Yes, sir. ～, I see. I will make sure to let him/her know.
English: Yes, sir. ～, I see. I will make sure to let him/her know.