delay delivery

ENHow to Apologize for a Delay in Delivery

EN TODAY'S GOAL

ENLearn how to apologize sincerely when we
make mistakes at work

EN When you have lost When you have forgotten
When you are late something important a commitment

ENWhen there are errors in the When you are unable When you need to ask someone else to
documents you have created to meet a deadline handle your tasks due to illness or injury

ENAGENDA #2

ENPoints to consider when apologizing

EN Be Careful Not to Sound Like an Excuse

ENAGENDA #3

ENHow to apologize in a way
that conveys sincerity

ENClarify the purpose and goal of the conversation

ENDetermine what you want the other person to do
after the conversation

ENFlow of the Conversation When Apologizing

EN approach your state the purpose of apologize close the
boss or colleague the conversation and conversation
ask for his/her time

EN誠意が伝わる謝り方 How to apologize in a way that conveys sincerity
Communicate the actions
to be taken in the future

EN APOLOGIES CAUSE ACTIONS MEASURES

EN Explain the cause Share measures to prevent
of the issue that occurred the same problem from recurring

EN 納期が遅れることを謝る Apologizing for a Delay in Delivery
Communicate the actions
Apologizing for a Delay in Delivery to be taken in the future

EN APOLOGIES CAUSE ACTIONS MEASURES

EN Explain the cause Share measures to prevent
of the issue that occurred the same problem from recurring

EN納期が遅れることを謝る Apologizing for a Delay in Delivery

EN Think about what the other person wants to know and organize the information
WHAT HOW HOW LONG

EN WHO WHERE HOW MUCH

EN (BY)WHEN WHY HOW MANY

ENSCENE 0

ENBasic Phrases for Apologizing at Work

EN仕事で謝るときの基本フレーズ Basic Phrases for Apologizing at Work

EN上司や取引先に謝る時： When apologizing to your boss or clients:

EN仕事で謝るときの基本フレーズ Basic Phrases for Apologizing at Work

EN上司や取引先に謝る時： When apologizing to your boss or clients:

EN I sincerely apologize for not meeting the delivery deadline.

EN仕事で謝るときの基本フレーズ Basic Phrases for Apologizing at Work

EN上司や取引先に謝る時： When apologizing to your boss or clients:

EN仕事で謝るときの基本フレーズ Basic Phrases for Apologizing at Work

EN上司や取引先に謝る時： When apologizing to your boss or clients:

EN We apologize for any inconvenience caused by the change in the delivery schedule.

EN仕事で謝るときの基本フレーズ Basic Phrases for Apologizing at Work

EN CAUSE

ENMEASURES

ENI'll translate the key content from the Japanese business apology document, presenting it
sentence by sentence with Japanese, romanji, and English translations.
Page 1 - Title

ENRomanji: Nouki ga okureru koto wo ayamaru toki no hanashikata
English: How to Apologize for a Delay in Delivery
Page 2 - Today's Goal

ENRomanji: Shigoto de misu wo shita toki ni seii ga tsutawaru shazai ga dekiru you ni narou
English: Learn how to apologize sincerely when we make mistakes at work
Page 5 - Key Point

ENRomanji: "Iiwake" ni kikoenaiyou ni ki wo tsukeru
English: Be careful not to sound like an excuse
Page 7 - Important Principle

ENRomanji: Kaiwa no mokuteki to GOAL wo meikaku ni shiyou
English: Clarify the purpose and goal of the conversation

ENRomanji: Kaiwa no ato de aite ni nani wo shite hoshii?
English: What do you want the other person to do after the conversation?
Page 8 - Conversation Flow
Japanese: 謝る時の流れ
Romanji: Ayamaru toki no nagare
English: Flow of the Conversation When Apologizing
1. Japanese: 声をかける
Romanji: Koe wo kakeru
English: Approach your boss or colleague

EN Romanji: Kaiwa no mokuteki wo tsutaete jikan wo morau
English: State the purpose of the conversation and ask for time

EN 3. Japanese: 謝る
Romanji: Ayamaru
English: Apologize
4. Japanese: 会話を終わる
Romanji: Kaiwa wo owaru
English: Close the conversation
Page 9 - Four-Step Apology Structure
1. Japanese: 謝る
Romanji: Ayamaru
English: Apologize

EN Romanji: Mondai ga hassei shita gen'in wo hanasu
English: Explain the cause of the issue that occurred

EN Romanji: Kongo no taiou wo tsutaeru
English: Communicate the actions to be taken in the future

EN Romanji: Onaji mondai wo okosanai tame no taisaku wo tsutaeru
English: Share measures to prevent the same problem from recurring
Page 11 - Information Organization

ENRomanji: Aite ga shiritai koto wa nani ka wo kangaete jouhou wo seiri suru
English: Think about what the other person wants to know and organize the information
Page 13-16 - Formal Apology Phrases

ENRomanji: Moushiwake gozaimasen
English: I sincerely apologize

ENRomanji: Nouki ni maniawazu, makoto ni moushiwake gozaimasen
English: I sincerely apologize for not meeting the delivery deadline

ENRomanji: Gomeiwaku wo okake shite moushiwake gozaimasen
English: We apologize for any inconvenience caused

ENRomanji: Nouki no henkou ni tsuite, gomeiwaku wo okake shi moushiwake gozaimasen
English: We apologize for any inconvenience caused by the change in the delivery schedule

ENPage 17 - Opening Phrases
Japanese: お疲れ様です
Romanji: Otsukaresama desu
English: Good work/Thank you for your hard work

ENRomanji: Osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Ima juppun hodo ojikan yoroshii deshou ka
English: Would it be alright if I took about 10 minutes of your time now?
Page 18 - Complete Apology Example

ENRomanji: Taihen moushiwake gozaimasen ga, nouki ga mikka okureru mikami desu
English: I am very sorry, but the delivery is expected to be delayed by 3 days

ENRomanji: Shanai no shisutemu toraburu ga gen'in de, okure ga dete orimasu
English: Due to internal system troubles, there are delays

ENRomanji: Kongo wa okureru koto ga naiyou, tettei itashimasu
English: We will ensure there are no delays in the future
This structured approach provides a comprehensive framework for professional Japanese
apologies in business contexts.
I'll continue with more detailed translations from the document, focusing on the practical phrases
and business scenarios:
Page 3 - Common Workplace Situations
Japanese: 遅刻したとき
Romanji: Chikoku shita toki
English: When you are late

ENRomanji: Taisetsu na mono wo nakushita toki
English: When you have lost something important

ENRomanji: Yakusoku wo wasureta toki
English: When you have forgotten a commitment

ENRomanji: Sakusei shita shorui ni misu ga atta toki
English: When there are errors in the documents you have created

ENRomanji: Shimekiri ni maniawanai toki
English: When you are unable to meet a deadline

ENRomanji: Byouki nado de shigoto ga dekinai toki
English: When you need to ask someone else to handle your tasks due to illness or injury
Page 6 - Sincerity in Apologies

ENRomanji: Seii ga tsutawaru ayamarikata
English: How to apologize in a way that conveys sincerity
Page 11 - 5W1H Information Framework
Japanese: 何
Romanji: Nani
English: What
Japanese: 誰
Romanji: Dare
English: Who
Japanese: いつ（までに）
Romanji: Itsu (made ni)
English: (By) When
Japanese: どう
Romanji: Dou
English: How
Japanese: どこ
Romanji: Doko
English: Where

ENJapanese: なぜ
Romanji: Naze
English: Why
Japanese: どれくらい
Romanji: Dore kurai
English: How long
Japanese: いくら
Romanji: Ikura
English: How much
Japanese: いくつ
Romanji: Ikutsu
English: How many
Page 12 - Basic Apology Phrases Header

ENRomanji: Shigoto de ayamaru toki no kihon furēzu
English: Basic Phrases for Apologizing at Work
Page 13 - Formal vs Informal Apologies

ENRomanji: Joushi ya torihikisaki ni ayamaru toki
English: When apologizing to your boss or clients

ENRomanji: Sumimasen, gomen nasai
English: Sorry, I'm sorry (too casual for business)
Page 17 - Conversation Starters

ENRomanji: Koe wo kakeru/aisatsu
English: Approach/Greeting

ENRomanji: Kaiwa no mokuteki wo tsutaete jikan wo morau
English: State the purpose and ask for time

ENRomanji: ○○ no nouki ni tsuite gosoudan shitai koto ga arimasu
English: I have something I'd like to discuss regarding the delivery schedule for ○○

ENRomanji: ○○ no nouki ni tsuite gosoudan sasete itadakitai koto ga arimasu
English: There is something regarding the delivery schedule for ○○ that I would like to discuss
with you
Page 18 - Complete Apology Structure Examples

ENRomanji: Otsutae shinikui no desu ga
English: This is difficult to tell you, but

ENRomanji: Nijuugonichi no nouki ni maniawanai koto ga wakarimashita
English: We have discovered that we cannot meet the 25th delivery deadline

ENRomanji: Seihin no hinshitsu kakunin ni yosou ijou ni jikan ga kakatte orimasu
English: Product quality confirmation is taking longer than expected

ENRomanji: Nijuunanakani made ni nouhin dekiru you taiou wo isoide orimasu
English: We are rushing our response to deliver by the 27th

ENRomanji: Nouhinbi wo nijuunananichi ni henkou sasete itadaku koto wa kanou deshou ka
English: Would it be possible to change the delivery date to the 27th?

ENRomanji: Kongo wa okureru koto ga naiyou, ○○ wo tettei itashimasu
English: To ensure there are no future delays, we will thoroughly implement ○○
This comprehensive framework provides a structured approach to professional Japanese business
apologies, emphasizing clarity, accountability, and future prevention measures.
These are Japanese business class chat logs showing practice with formal apology and business
communication phrases. I'll translate them sentence by sentence:
22:00-23:00 Class Chat Log

ENRomanji: Ketsugou tesuto ebidesu no teishutsu shimekiri ni tsuite
English: Regarding the deadline for submitting integration test evidence

ENRomanji: Konshuu hassou yotei no gochuumon ni tsuite
English: Regarding orders scheduled for shipment this week

ENRomanji: Teishutsu ga mikka okureru mikami desu
English: Submission is expected to be delayed by 3 days

ENRomanji: Shanai no hito ni nanika wo watasu teishutsu suru
English: Giving something to someone inside the company submit

ENRomanji: Shagai no hito ni shouhin/seihin wo watasu nouhin suru
English: Giving products to someone outside the company deliver

ENRomanji: Gen'in to shimashite wa
English: As for the cause

ENRomanji: Matsuda yori hinban ichi ni san no seisan ga okurete iru to iu renraku wo ukemashita
English: We received notification from Mazda that production of part numbers 1, 2, and 3 is
delayed

ENRomanji: Sekkei fubi ni yori fuguai ga ooku hassei shimashita
English: Many defects occurred due to design deficiencies

ENRomanji: Hinban ichi ni san wa rokugatsumatsu ni heisha ni nyuuka sareru yotei desu
English: Part numbers 1, 2, and 3 are scheduled to arrive at our company at the end of June

ENRomanji: Nyuuka sare shidai, onsha ni hassou itashimasu
English: As soon as they arrive, we will ship them to your company

ENRomanji: Juugonichi made ni shiryou wo teishutsu dekiru you ni taiou itashimasu
English: We will take action to be able to submit the materials by the 15th

ENRomanji: Juugonichi ni shiryou wo teishutsu dekiru you, sekkei wo minaoshimasu
English: To be able to submit materials on the 15th, we will review the design

ENRomanji: Sukejuuru kanri ni ki wo tsukemasu
English: We will be careful with schedule management

ENRomanji: Moshi shouhin ga hayaku nyuuka sareta baai wa, sugu ni gorenraku itashimasu
English: If the products arrive early, we will contact you immediately

ENRomanji: Joukyou ga kawattara oshiete kudasai
English: Please let us know if the situation changes

ENRomanji: Juugonichi ni shiryou wo teishutsu sasete itadakenai deshou ka
English: Would it be possible for us to submit the materials on the 15th?
20:30-21:30 Class Chat Log

ENRomanji: Kugatsumatsu ni riiriisu yotei no yuuzaa kanri shisutemu no nouki ni tsuite gosoudan
sasete itadakitai koto ga arimasu
English: There is something I would like to discuss regarding the delivery date of the user
management system scheduled for release at the end of September

ENRomanji: Goyoyaku ni tsukimashite
English: Regarding your reservation

ENRomanji: Kyanseru to sasete itadakimasu
English: We will cancel it

ENRomanji: To sasete itadakimasu: ippouteki na renraku
English: "To sasete itadakimasu": one-sided communication

ENRomanji: Gogatsu juukyuunichi no goyoyaku desu ga, betsu no hi ni henkou sasete itadakenai
deshou ka
English: Regarding your May 19th reservation, would it be possible to change it to a different
day?

ENRomanji: Hoka no mojuuru to awaseta toki ni, eraa ga hassei itashimashita
English: An error occurred when combining with other modules

ENRomanji: Eraa wo kaiketsu suru no ni nishuukan enchou sasete itadakitai to kangaete orimasu
English: We are considering requesting a 2-week extension to resolve the error

ENRomanji: Tantou no ishi ga oyasumi wo toru tame shinsatsu ga dekinaku natte shimaimashita
English: The doctor in charge will be taking time off, so we cannot conduct examinations

ENRomanji: Narubeku hayaku eraa wo kaiketsu shi, rokugatsu chuujun ni riiriisu dekiru you ni
taiou itashimasu
English: We will resolve the error as quickly as possible and take action to release in mid-June

ENRomanji: Gogatsu hatsuka ikou de gokibou no nichiji wo oshiete itadakenai deshou ka
English: Could you please tell us your preferred date and time from May 20th onwards?

ENRomanji: Sukejuuru kanri wo tettei itashimasu
English: We will thoroughly manage our schedule

ENRomanji: Kurinikku no taisei wo kaizen dekiru you tsutomemasu
English: We will strive to improve the clinic's system

ENRomanji: Goryoushou no hodo yoroshiku onegai itashimasu
English: Please kindly understand and accept this
These chat logs demonstrate practical application of the formal apology structures and business
communication patterns taught in the earlier lesson materials.