refuse email

ENHow to Write Emails to
Politely Decline Invitations or Requests

ENWhen declining a request or demand

EN When turning down an invitation

EN When refusing a favor

EN When unable to make a decision

EN TODAY’S GOAL

ENBe able to write polite and professional email responses to decline proposals,
requests, or invitations in a respectful and business-appropriate manner

ENAgenda

EN Points to Consider When Writing Emails

EN Commonly Used Phrases When Writing Emails

EN How to Structure Emails

EN Points to Consider When Writing Emails

ENThe points for refusing a task assigned by your boss

EN Expressing Apologies
「できません」とだけ書く Explaining Why You Can't Do the Task

EN Just writing "I can't do it." だいあん ていあん
Suggesting an alternative solution

ENKey Points for Politely Declining Invitations Unrelated to Work

EN Just writing "I can't make it that day." Adding a phrase like “Unfortunately” makes your message
sound softer and more considerate.

ENHow to Structure Emails

EN Commonly Used Phrases When Writing Emails

ENCushion Words

EN “I’m afraid…” / “Unfortunately…”

EN “I really appreciate the offer, but…” / “It’s a kind offer, but…”

EN “It’s a generous offer, but…” / “I’m truly grateful for the opportunity, but…”

ENCushion Words

EN“I’m afraid…” / “Unfortunately…”

ENCushion Words

EN“I really appreciate the offer, but…” / “It’s a kind offer, but…”

ENCushion Words

EN“It’s a generous offer, but…” / “I’m truly grateful for the opportunity, but…”

ENJapanese Business Phone Call Text
Translation
From Class Memo (Document 1)

ENRomanji: Kaihatsu ni tsuite ukagaitai koto ga arimasu
English: I have something I'd like to ask about development

ENRomanji: Tadaima tantōsha ni toritsugu itashimasu
English: I will transfer you to the person in charge right now

ENRomanji: Kaigi-chū to omoimasu Kaigi-chū desu
English: I think they're in a meeting They are in a meeting

ENRomanji: Tadaima seki wo hazushite orimasu
English: They are currently away from their desk
Japanese: 断定
Romanji: Dantei
English: Definitive/Assertion

ENRomanji: Go-yōken wo ukagaimashō ka
English: Shall I ask what your business is?

ENRomanji: ○ Odenwa arigatō gozaimasu ✕ Odenwa arigatō gozaimashita
English: ○ Thank you for calling ✕ Thank you for having called

ENRomanji: Fukushō itashimasu
English: I will repeat (what you said)

ENRomanji: Oisogi deshitara
English: If you are in a hurry

ENJapanese: 急ぎ（いそ）ぎ
Romanji: Isogi
English: Hurry/Urgent
Japanese: お急ぎ
Romanji: Oisogi
English: In a hurry (polite)

ENRomanji: Sanji sugi
English: After 3 o'clock

ENRomanji: Otesū wo okake itashimasu
English: I apologize for the trouble

ENRomanji: Otesū desu ga, yoroshiku onegai itashimasu
English: It's troublesome, but please take care of it

ENRomanji: Sono ken ni tsukimashite wa wakarikanemasu no de, tantōsha ni otsunagi itashimasu
English: I cannot understand that matter, so I will connect you to the person in charge

ENRomanji: Mōshiwake gozaimasen ga, wakaranai nihongo ga arimasu no de, hoka no mono ni
odenwa wo otsunagi itashimasu
English: I apologize, but there is Japanese I don't understand, so I will transfer your call to
someone else
From Business Phone Call Presentation (Document 2)

ENRomanji: Shagai no hito ni denwa wo kakeru toki no nagare to keigo
English: Flow and honorific language when making phone calls to people outside the company

ENRomanji: Aite ga denwa ni deru
English: The other party answers the phone

ENRomanji: Aisatsu wo shite, toritsugu wo onegai suru
English: Greet and ask for a transfer

ENRomanji: Shimei shita hito ga detara, aisatsu, aite no tsugō wo kakunin shite kara yōken wo
tsutaeru
English: When the designated person answers, greet them, confirm their availability, and then
convey your business

ENRomanji: Aratamete denwa suru koto wo tsutaete, denwa wo kiru
English: Tell them you will call again and hang up the phone

ENRomanji: Itsumo osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Hajimemashite. ○○-sha ○○ to mōshimasu.
English: Nice to meet you. My name is ○○ from ○○ company.

ENRomanji: Osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Ohayō gozaimasu
English: Good morning

ENRomanji: Oisogashii tokoro osore irimasu
English: I apologize for disturbing you when you're busy

ENRomanji: Kochira koso osewa ni natte orimasu
English: We are the ones who are indebted to you

ENRomanji: Osore irimasu ga, ○○-ka no ○○-sama wa irasshaimasu ka
English: Excuse me, is Mr./Ms. ○○ from the ○○ department available?

ENRomanji: ○○-ka no ○○-sama wo onegai dekimasu deshō ka
English: Could I please speak to Mr./Ms. ○○ from the ○○ department?

ENRomanji: ○-ji ni mō ichido odenwa sasete itadakimasu
English: I will call you again at ○ o'clock

ENRomanji: Osore irimasu ga, dengon wo onegai dekimasu deshō ka
English: I'm sorry, but could you please take a message for me?

ENRomanji: Odenwa arigatō gozaimasu. ○○-sha ○○-bu (namae) de gozaimasu.
English: Thank you for calling. This is (name) from the ○○ department at ○○ company.

ENRomanji: Mōshiwake gozaimasen. ×× wa gaishutsu shite orimasu
English: I apologize, but ×× is currently out of the office

ENRomanji: Sanji sugi ni wa modoru yotei desu
English: He/She is expected to be back after 3 o'clock

ENRomanji: Sore dewa sanji-han ni mō ichido odenwa sasete itadakimasu
English: Then I'll call again at 3:30
Japanese: 恐れ入ります
Romanji: Osore irimasu
English: Thank you very much
Japanese: 失礼いたします
Romanji: Shitsurei itashimasu
English: Excuse me (when ending a conversation)

ENRomanji: Shōchi itashimashita
English: I understand

ENRomanji: Sore dewa mōshiagemasu
English: All right, let me begin

ENRomanji: Ashita no uchiawase no ken de go-renraku itashimashita
English: I have contacted you about tomorrow's meeting

ENRomanji: Yamada-sama ga kyū na go-byōki no tame ashita no uchiawase ga enki ni narimashita
English: Due to Mr. Yamada's sudden illness, tomorrow's meeting has been postponed

ENRomanji: Sono mune wo otsutae itadakemasu deshō ka
English: Could you please tell him that?

ENRomanji: Kashikomarimashita. ～ de gozaimasu ne. Kanarazu mōshitsutaemasu.
English: Yes, sir. ～, I see. I will make sure to let him/her know.
From Email Etiquette Document (Document 3)

ENRomanji: Sasoi ya irai wo kotowaru toki no mēru no kakikata
English: How to write emails to politely decline invitations or requests

ENRomanji: Irai ya yōkyū wo kotowaru toki
English: When declining a request or demand
Japanese: 誘いを断るとき
Romanji: Sasoi wo kotowaru toki
English: When turning down an invitation
Japanese: 厚意を断るとき
Romanji: Kōi wo kotowaru toki
English: When refusing a favor

ENRomanji: Kimerarenai toki
English: When unable to make a decision

ENRomanji: Aite no teian, irai, shōtai nado wo "kotowaru" toki, bijinesu manā wo mamotta teinei
na hyōgen ga kakeru
English: Be able to write polite and professional expressions that follow business etiquette when
declining proposals, requests, or invitations from others

ENRomanji: Mēru wo kaku toki no pointo
English: Points to consider when writing emails

ENRomanji: Mēru wo kaku toki ni yoku tsukau furēzu
English: Commonly used phrases when writing emails

ENJapanese: メールの書き方
Romanji: Mēru no kakikata
English: How to structure emails

ENRomanji: Jōshi kara tanomareta shigoto wo kotowaritai toki no pointo
English: Key points for refusing a task assigned by your boss

ENRomanji: Mōshiwake nai kimochi wo tsutaeru
English: Expressing apologies

ENRomanji: Dekinai riyū wo tsutaeru
English: Explaining why you can't do the task
Japanese: 代案を提案する
Romanji: Daian wo teian suru
English: Suggesting an alternative solution

ENRomanji: "Dekimasen" to dake kaku
English: Just writing "I can't do it"

ENRomanji: Shigoto ni kankei nai sasoi wo kotowaritai toki no pointo
English: Key points for politely declining invitations unrelated to work

ENRomanji: "Sono hi wa ikemasen" to dake kaku
English: Just writing "I can't make it that day"

ENRomanji: "Zannen desu ga/zannen nagara, konkai wa miokurasetekudasai"
English: "Unfortunately, I'll have to pass this time"

ENRomanji: "Zannen da" to iu kimochi wo kuwaeru
English: Adding a feeling of "unfortunately" makes your message sound softer and more
considerate
Japanese: メールの構成
Romanji: Mēru no kōsei
English: Email structure

ENJapanese: はじめの挨拶
Romanji: Hajime no aisatsu
English: Opening greeting
Japanese: 感謝を伝える
Romanji: Kansha wo tsutaeru
English: Expressing gratitude

ENRomanji: Hikiukeru no ga muzukashii jōkyō ya riyū
English: Difficult situation or reason for not accepting

ENRomanji: Daitaian, kongo no hairyo
English: Alternative proposal/future consideration
Japanese: おわりの挨拶
Romanji: Owari no aisatsu
English: Closing greeting
Japanese: クッション言葉
Romanji: Kusshon kotoba
English: Cushion words
Japanese: あいにくですが、
Romanji: Ainiku desu ga,
English: I'm afraid... / Unfortunately...

ENRomanji: Sekkaku na no desu ga
English: I really appreciate the offer, but... / It's a kind offer, but...

ENRomanji: Arigatai ohanashi na no desu ga
English: It's a generous offer, but... / I'm truly grateful for the opportunity, but...
Japanese: ○○かねます
Romanji: ○○kanemasu
English: (Polite form expressing inability to do something)
Japanese: 出席しかねます
Romanji: Shusseki shikanemasu
English: I cannot attend

ENRomanji: Kochira ni tsukimashite wa, genjiten de wa meikaku ni okotae shikanemasu no de,
shanai de kentō no ue, aratamete go-renraku sashiagemasu.
English: Regarding this matter, I cannot give you a clear answer at this point, so I will discuss it
internally and contact you again.

ENRomanji: Taihen kokoro kurushii no desu ga, sude ni saishū kakaku de no go-teiji to natte
orimasu tame, kore ijō no nebiki ni wa ōji kanemasu.
English: It pains me greatly, but since this is already our final price offer, we cannot agree to any
further discounts.
Email Examples
Japanese: お疲れさまです。
Romanji: Otsukaresama desu.
English: Thank you for your hard work.

ENRomanji: Nomikai ni osasoi itadaki, arigatō gozaimasu.
English: Thank you for inviting me to the drinking party.

ENRomanji: Totemo ikitai no desu ga, ainiku sono hi wa ie no yotei ga haitte ori, sanka ga
muzukashi-sō desu.
English: I really want to go, but unfortunately I have family plans that day, so it seems difficult
to participate.

ENRomanji: Sekkaku no osasoi na no ni, mōshiwake arimasen.
English: I'm sorry for declining such a kind invitation.

ENRomanji: Mata tsugi no kikai ni, zehi go-issho sasete kudasai.
English: Please let me join you on the next occasion.

ENRomanji: Itsumo taihen osewa ni natte orimasu.
English: We are always greatly indebted to you.

ENRomanji: Kono tabi wa go-hōmon no go-teian wo itadaki, arigatō gozaimasu.
English: Thank you for your proposal to visit us this time.

ENRomanji: Taihen kyōshuku de wa gozaimasu ga, ○gatsu ○nichi wa shanai kaigi ga haitte ori, go-
menkai ga muzukashii jōkyō desu.
English: I am very sorry, but we have an internal meeting on [date], making it difficult to meet.

ENRomanji: Otesū wo okake itashimasu ga, go-kentō no hodo yoroshiku onegai itashimasu.
English: I apologize for the trouble, but please consider this matter.

ENRomanji: Nanitozo yoroshiku onegai itashimasu.
English: Please kindly consider this matter.

ENRomanji: Go-kitai ni soezu mōshiwake arimasen ga, heijitsu no uchi ni dekiru kagiri susumete
okimasu.
English: I'm sorry for not meeting your expectations, but I will advance the work as much as
possible during weekdays.

ENRomanji: Nanitozo go-ryōshō kudasaimasu yō, onegai itashimasu.
English: Please kindly understand and accept this situation.
Japanese Business Phone Call Text
Translation
From Class Memo (Document 1)

ENRomanji: Kaihatsu ni tsuite ukagaitai koto ga arimasu
English: I have something I'd like to ask about development

ENRomanji: Tadaima tantōsha ni toritsugu itashimasu
English: I will transfer you to the person in charge right now

ENRomanji: Kaigi-chū to omoimasu Kaigi-chū desu
English: I think they're in a meeting They are in a meeting

ENRomanji: Tadaima seki wo hazushite orimasu
English: They are currently away from their desk
Japanese: 断定
Romanji: Dantei
English: Definitive/Assertion

ENRomanji: Go-yōken wo ukagaimashō ka
English: Shall I ask what your business is?

ENRomanji: ○ Odenwa arigatō gozaimasu ✕ Odenwa arigatō gozaimashita
English: ○ Thank you for calling ✕ Thank you for having called

ENRomanji: Fukushō itashimasu
English: I will repeat (what you said)

ENRomanji: Oisogi deshitara
English: If you are in a hurry
Japanese: 急ぎ（いそ）ぎ
Romanji: Isogi
English: Hurry/Urgent
Japanese: お急ぎ
Romanji: Oisogi
English: In a hurry (polite)

ENRomanji: Sanji sugi
English: After 3 o'clock

ENRomanji: Otesū wo okake itashimasu
English: I apologize for the trouble

ENRomanji: Otesū desu ga, yoroshiku onegai itashimasu
English: It's troublesome, but please take care of it

ENRomanji: Sono ken ni tsukimashite wa wakarikanemasu no de, tantōsha ni otsunagi itashimasu
English: I cannot understand that matter, so I will connect you to the person in charge

ENRomanji: Mōshiwake gozaimasen ga, wakaranai nihongo ga arimasu no de, hoka no mono ni
odenwa wo otsunagi itashimasu
English: I apologize, but there is Japanese I don't understand, so I will transfer your call to
someone else
From Business Phone Call Presentation (Document 2)

ENRomanji: Shagai no hito ni denwa wo kakeru toki no nagare to keigo
English: Flow and honorific language when making phone calls to people outside the company

ENRomanji: Aite ga denwa ni deru
English: The other party answers the phone

ENRomanji: Aisatsu wo shite, toritsugu wo onegai suru
English: Greet and ask for a transfer

ENRomanji: Shimei shita hito ga detara, aisatsu, aite no tsugō wo kakunin shite kara yōken wo
tsutaeru
English: When the designated person answers, greet them, confirm their availability, and then
convey your business

ENRomanji: Aratamete denwa suru koto wo tsutaete, denwa wo kiru
English: Tell them you will call again and hang up the phone

ENRomanji: Itsumo osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Hajimemashite. ○○-sha ○○ to mōshimasu.
English: Nice to meet you. My name is ○○ from ○○ company.

ENRomanji: Osewa ni natte orimasu
English: Thank you for your continued support

ENRomanji: Ohayō gozaimasu
English: Good morning

ENRomanji: Oisogashii tokoro osore irimasu
English: I apologize for disturbing you when you're busy

ENRomanji: Kochira koso osewa ni natte orimasu
English: We are the ones who are indebted to you

ENRomanji: Osore irimasu ga, ○○-ka no ○○-sama wa irasshaimasu ka
English: Excuse me, is Mr./Ms. ○○ from the ○○ department available?

ENRomanji: ○○-ka no ○○-sama wo onegai dekimasu deshō ka
English: Could I please speak to Mr./Ms. ○○ from the ○○ department?

ENRomanji: ○-ji ni mō ichido odenwa sasete itadakimasu
English: I will call you again at ○ o'clock

ENRomanji: Osore irimasu ga, dengon wo onegai dekimasu deshō ka
English: I'm sorry, but could you please take a message for me?

ENRomanji: Odenwa arigatō gozaimasu. ○○-sha ○○-bu (namae) de gozaimasu.
English: Thank you for calling. This is (name) from the ○○ department at ○○ company.

ENRomanji: Mōshiwake gozaimasen. ×× wa gaishutsu shite orimasu
English: I apologize, but ×× is currently out of the office

ENRomanji: Sanji sugi ni wa modoru yotei desu
English: He/She is expected to be back after 3 o'clock

ENRomanji: Sore dewa sanji-han ni mō ichido odenwa sasete itadakimasu
English: Then I'll call again at 3:30
Japanese: 恐れ入ります
Romanji: Osore irimasu
English: Thank you very much
Japanese: 失礼いたします
Romanji: Shitsurei itashimasu
English: Excuse me (when ending a conversation)

ENRomanji: Shōchi itashimashita
English: I understand

ENRomanji: Sore dewa mōshiagemasu
English: All right, let me begin

ENRomanji: Ashita no uchiawase no ken de go-renraku itashimashita
English: I have contacted you about tomorrow's meeting

ENRomanji: Yamada-sama ga kyū na go-byōki no tame ashita no uchiawase ga enki ni narimashita
English: Due to Mr. Yamada's sudden illness, tomorrow's meeting has been postponed

ENRomanji: Sono mune wo otsutae itadakemasu deshō ka
English: Could you please tell him that?

ENRomanji: Kashikomarimashita. ～ de gozaimasu ne. Kanarazu mōshitsutaemasu.
English: Yes, sir. ～, I see. I will make sure to let him/her know.
From Email Etiquette Document (Document 3)

ENRomanji: Sasoi ya irai wo kotowaru toki no mēru no kakikata
English: How to write emails to politely decline invitations or requests

ENRomanji: Irai ya yōkyū wo kotowaru toki
English: When declining a request or demand
Japanese: 誘いを断るとき
Romanji: Sasoi wo kotowaru toki
English: When turning down an invitation
Japanese: 厚意を断るとき
Romanji: Kōi wo kotowaru toki
English: When refusing a favor

ENRomanji: Kimerarenai toki
English: When unable to make a decision

ENRomanji: Aite no teian, irai, shōtai nado wo "kotowaru" toki, bijinesu manā wo mamotta teinei
na hyōgen ga kakeru
English: Be able to write polite and professional expressions that follow business etiquette when
declining proposals, requests, or invitations from others

ENRomanji: Mēru wo kaku toki no pointo
English: Points to consider when writing emails

ENRomanji: Mēru wo kaku toki ni yoku tsukau furēzu
English: Commonly used phrases when writing emails
Japanese: メールの書き方
Romanji: Mēru no kakikata
English: How to structure emails

ENRomanji: Jōshi kara tanomareta shigoto wo kotowaritai toki no pointo
English: Key points for refusing a task assigned by your boss

ENRomanji: Mōshiwake nai kimochi wo tsutaeru
English: Expressing apologies

ENRomanji: Dekinai riyū wo tsutaeru
English: Explaining why you can't do the task
Japanese: 代案を提案する
Romanji: Daian wo teian suru
English: Suggesting an alternative solution

ENRomanji: "Dekimasen" to dake kaku
English: Just writing "I can't do it"

ENRomanji: Shigoto ni kankei nai sasoi wo kotowaritai toki no pointo
English: Key points for politely declining invitations unrelated to work

ENRomanji: "Sono hi wa ikemasen" to dake kaku
English: Just writing "I can't make it that day"

ENRomanji: "Zannen desu ga/zannen nagara, konkai wa miokurasetekudasai"
English: "Unfortunately, I'll have to pass this time"

ENRomanji: "Zannen da" to iu kimochi wo kuwaeru
English: Adding a feeling of "unfortunately" makes your message sound softer and more
considerate
Japanese: メールの構成
Romanji: Mēru no kōsei
English: Email structure
Japanese: はじめの挨拶
Romanji: Hajime no aisatsu
English: Opening greeting
Japanese: 感謝を伝える
Romanji: Kansha wo tsutaeru
English: Expressing gratitude

ENRomanji: Hikiukeru no ga muzukashii jōkyō ya riyū
English: Difficult situation or reason for not accepting

ENRomanji: Daitaian, kongo no hairyo
English: Alternative proposal/future consideration
Japanese: おわりの挨拶
Romanji: Owari no aisatsu
English: Closing greeting
Japanese: クッション言葉
Romanji: Kusshon kotoba
English: Cushion words
Japanese: あいにくですが、
Romanji: Ainiku desu ga,
English: I'm afraid... / Unfortunately...

ENRomanji: Sekkaku na no desu ga
English: I really appreciate the offer, but... / It's a kind offer, but...

ENRomanji: Arigatai ohanashi na no desu ga
English: It's a generous offer, but... / I'm truly grateful for the opportunity, but...
Japanese: ○○かねます
Romanji: ○○kanemasu
English: (Polite form expressing inability to do something)
Japanese: 出席しかねます
Romanji: Shusseki shikanemasu
English: I cannot attend

ENRomanji: Kochira ni tsukimashite wa, genjiten de wa meikaku ni okotae shikanemasu no de,
shanai de kentō no ue, aratamete go-renraku sashiagemasu.
English: Regarding this matter, I cannot give you a clear answer at this point, so I will discuss it
internally and contact you again.

ENRomanji: Taihen kokoro kurushii no desu ga, sude ni saishū kakaku de no go-teiji to natte
orimasu tame, kore ijō no nebiki ni wa ōji kanemasu.
English: It pains me greatly, but since this is already our final price offer, we cannot agree to any
further discounts.
Email Examples
Japanese: お疲れさまです。
Romanji: Otsukaresama desu.
English: Thank you for your hard work.

ENRomanji: Nomikai ni osasoi itadaki, arigatō gozaimasu.
English: Thank you for inviting me to the drinking party.

ENRomanji: Totemo ikitai no desu ga, ainiku sono hi wa ie no yotei ga haitte ori, sanka ga
muzukashi-sō desu.
English: I really want to go, but unfortunately I have family plans that day, so it seems difficult
to participate.

ENRomanji: Sekkaku no osasoi na no ni, mōshiwake arimasen.
English: I'm sorry for declining such a kind invitation.

ENRomanji: Mata tsugi no kikai ni, zehi go-issho sasete kudasai.
English: Please let me join you on the next occasion.

ENRomanji: Itsumo taihen osewa ni natte orimasu.
English: We are always greatly indebted to you.

ENRomanji: Kono tabi wa go-hōmon no go-teian wo itadaki, arigatō gozaimasu.
English: Thank you for your proposal to visit us this time.

ENRomanji: Taihen kyōshuku de wa gozaimasu ga, ○gatsu ○nichi wa shanai kaigi ga haitte ori, go-
menkai ga muzukashii jōkyō desu.
English: I am very sorry, but we have an internal meeting on [date], making it difficult to meet.

ENRomanji: Otesū wo okake itashimasu ga, go-kentō no hodo yoroshiku onegai itashimasu.
English: I apologize for the trouble, but please consider this matter.

ENRomanji: Nanitozo yoroshiku onegai itashimasu.
English: Please kindly consider this matter.

ENRomanji: Go-kitai ni soezu mōshiwake arimasen ga, heijitsu no uchi ni dekiru kagiri susumete
okimasu.
English: I'm sorry for not meeting your expectations, but I will advance the work as much as
possible during weekdays.

ENRomanji: Nanitozo go-ryōshō kudasaimasu yō, onegai itashimasu.
English: Please kindly understand and accept this situation.
I'll extract the Japanese text from the new email etiquette document and add the translations to
the existing artifact:I've successfully updated the artifact to include comprehensive translations
from the new email etiquette document. This document covers important aspects of professional
Japanese email communication, specifically focusing on how to politely decline various types of
requests and invitations.
The new content includes:
1. Email structure and etiquette: Key points for writing polite decline emails, including
proper greeting, expressing gratitude, explaining reasons, offering alternatives, and
closing appropriately.
2. Cushion words (クッション言葉): Polite expressions that soften the impact of
declining, such as "あいにくですが" (unfortunately) and "せっかくなのですが"
(though it's a kind offer).
3. Formal expressions: The use of "○○かねます" to politely express inability to do
something in formal business contexts.
4. Practical email examples: Six different scenarios showing how to decline various
requests like:
o Colleague's drinking party invitation
o Urgent task requests from other departments
o Business appointments
o Document deadline changes
o Service proposals
o Weekend work requests

ENAll phrases include the original Japanese, romanji transliteration, and English translations to help
learners understand proper business email etiquette in Japanese professional settings.

ENThis is a great Japanese reading comprehension exercise! Let me break down the analysis:
Text Analysis
Main Content:
The passage describes how the author went from having no interest in computer games to
becoming addicted and sleep-deprived after being introduced to a simple game by a friend.
Question 1 Analysis:
①こんな refers to "this kind of person" - specifically someone who:
 Had no interest in computer games
 Thought game addiction was unrelated to them
 Never expected to become obsessed with games

ENno interest in games and thought they would never become obsessed)
Key Grammar Point:
こんな = "this kind of" - refers back to the character description in the previous paragraph
「○○不足」Vocabulary List Analysis
This is an excellent reference for "○○不足" (shortage/lack of) patterns:
Most Relevant to Our Honda Documents:
From Business/Workplace:
 人手不足 (hitode busoku) - labor shortage
 経験不足 (keiken busoku) - lack of experience
 情報不足 (jouhou busoku) - information shortage
 知識不足 (chishiki busoku) - lack of knowledge
 スキル不足 (sukiru busoku) - skill shortage
 準備不足 (junbi busoku) - insufficient preparation
From Communication:

EN  理解不足 (rikai busoku) - lack of understanding
 コミュニケーション不足 (komyunikeeshon busoku) - communication shortage
 説明不足 (setsumei busoku) - insufficient explanation
Automotive Context Examples:
 品質管理の知識不足 - lack of quality control knowledge
 作業者のスキル不足 - operator skill shortage
 4M 変更の理解不足 - lack of understanding of 4M changes
This vocabulary pattern is very useful for describing problems and improvement areas in
business situations!
I'll translate this Japanese text sentence by sentence as requested:
★ダウンロードしてお使いください Daun roodo shite otsukai kudasai Please download
and use it
やってみよう・２ Yatte miyou ni Let's Try It - 2
次の文章を読んで、後の問いに答えなさい。 Tsugi no bunshou wo yonde, ato no toi ni
kotae nasai. Read the following passage and answer the questions that follow.

EN味がわくことはなかった。 Watashi wa ima made konpyuutaa geemu ni wa kyoumi ga
naku, terebi kara shocchuu geemu no komaasharu ga nagarete kite mo, watashi ni totte wa
"wake ga wakaranai mono" ni hoka narazu, kyoumi ga waku koto wa nakatta. Until now,
I had no interest in computer games, and even though game commercials frequently played
on TV, they were nothing more than "incomprehensible things" to me, and I never
developed any interest in them.

ENmuchuu ni natte suimin busoku ni nari, asa okirarenai to iu hanashi wa shitte ita ga, jibun
to wa kankei nai koto da to omotte ita. Therefore, although I knew stories about adults
becoming absorbed in games, suffering from sleep deprivation, and being unable to wake
up in the morning, I thought it had nothing to do with me.

ENwatashi ga tomodachi ni tanjun na konpyuutaa geemu wo shoukai sarete irai, geemu ni
hamatte shimai, mansei teki na suimin busoku ni natte shimatta no da. However, ever since

ENa friend introduced me to a simple computer game, even someone like me became addicted
to gaming and ended up with chronic sleep deprivation.

EN(mansei teki): yokunai joutai ga nagaku tsuzuku koto. (Note) Chronic: A bad condition
that continues for a long time.
The rest contains a question analysis and vocabulary list about "○○不足" (shortage/deficiency)
expressions, which I can continue translating if you'd like me to proceed with those sections as
well.
I'll translate this Japanese text sentence by sentence as requested:
★ダウンロードしてお使いください Daun roodo shite otsukai kudasai Please download
and use it
やってみよう・１ Yatte miyou ichi Let's Try It - 1
次の文章を読んで、後の問いに答えなさい。 Tsugi no bunshou wo yonde, ato no toi ni
kotae nasai. Read the following passage and answer the questions that follow.

ENなったことがあった。 Omoi kaeseba juunen hodo mae, kinmu shite ita byouin de
"ikyokuchou" kara "hira no isha" ni kougaku ni natta koto ga atta. Thinking back about
ten years ago, at the hospital where I was working, I was demoted from "medical
department chief" to "regular doctor."

ENToku ni ochido ga atta wake demo nakatta no de, douryou no naka ni wa "keieisha ni
kougi subeki da" "sonna atsukai wo ukete made tsutome tsuzukeru koto wa nai no dewa"
nado to jogen shite kureru hito mo ita ga, watashi to shite wa nanika akushon wo okosu ki
ni mo narezu, sono mama kinmu wo tsuzuketa. Since there wasn't any particular fault on
my part, some colleagues advised me saying things like "You should protest to the
management" or "There's no need to continue working while receiving such treatment,"
but I couldn't bring myself to take any action and continued working as usual.

EN上、望むことはなかったのだ。 "Kougaku ni natte mo, 'pan dai' to shite wa juubun na
kingaku ga shiharawarete ita no de, sore ijou, nozomu koto wa nakatta no da. "Even
though I was demoted, I was being paid a sufficient amount as 'bread money,' so I had
nothing more to wish for beyond that."

EN(香山リカ『しがみつかない生き方』幻冬舎より) (Kayama Rika "Shigamitsukanai
ikikata" Gentousha yori) (From Rika Kayama's "A Life Without Clinging," Gentosha
Publishing)
(注１）ヒラ：平。組織の中で特に役のない身分。 (Chuu ichi) Hira: Hira. Soshiki no
naka de toku ni yaku no nai mibun. (Note 1) Hira: Regular position. A status with no
particular role in an organization.

ENKaisha nado, soshiki no naka de chii ga sagerareru koto. (Note 2) Demotion: Having one's
position lowered within an organization such as a company.

ENga fusoku shitari namaketa ri shite okita shippai. (Note 3) Fault: A failure caused by lack
of attention or negligence.
(注４）アクション：行動。 (Chuu yon) Akushon: Koudou. (Note 4) Action:
Behavior/conduct.
The rest contains the question analysis and vocabulary list about expressions related to "勤務す
る" (to work), which I can continue translating if you'd like me to proceed with those sections as
well.
I'll translate this collection of Japanese business emails sentence by sentence as requested. This
appears to be a comprehensive set of business correspondence examples. Let me start with the
first email:

ENNihongo gakushuusha muke no chattobotto ni tsuite Subject: [Consultation] Regarding
Chatbot for Japanese Language Learners
ABC 株式会社 技術部 各位 ABC kabushikigaisha gijutsubu kakui To All Members of
ABC Corporation Technical Department

ENHeiso yori osewa ni natte orimasu. 〇〇〇 kabushikigaisha no Demidova Naaja to
moushimasu. Thank you for your continued support. My name is Demidova Nadja from 〇
〇〇 Corporation.

ENgo soudan shitaku, go renraku itashimashita. I am contacting you to consult regarding the
matter mentioned in the subject line.

ENtaiken-ban wo ookuri kudasari, arigatou gozaimashita. Thank you for sending us the trial
version of the chatbot.
ご利用いたしました。 Go riyou itashimashita. We have used it.

ENirimasu ga, ika no ten ni tsuite go kentou itadaku koto wa kanou deshou ka. I apologize for
the trouble, but would it be possible for you to consider the following points?
① 応答に時間がかかること ① Outou ni jikan ga kakaru koto ① Response time takes
too long
プロンプトにより 15 秒かかることもあります。 Puronputo ni yori juugosho kakaru koto
mo arimasu. Depending on the prompt, it sometimes takes 15 seconds.
② 回答の正確さが課題であること② ② Kaitou no seikaku-sa ga kadai de aru koto ②
② The accuracy of responses is an issue

ENReibun ya korokeeshon wo sakusei saseru toki ni fushizen na hyougen ga dete kuru baai ga
arimasu. When having it create example sentences or collocations, unnatural expressions
sometimes appear.

ENkyoushuku desu ga, go kentou itadakereba saiwai desu. I apologize for bothering you when
you're busy, but we would be grateful if you could consider this.
何卒よろしくお願い申し上げます。 Nanitozo yoroshiku onegai moushiagemasu. Please
kindly consider our request.
〇〇〇株式会社 〇〇〇 kabushikigaisha 〇〇〇 Corporation
デミドバ・ナージャ Demidova Naaja Demidova Nadja
電話番号：●●● Denwa bangou: ●●● Phone number: ●●●
Would you like me to continue with the next email, or would you prefer me to focus on specific
emails from this collection?
I'll continue with the next email:

EN件名: 【ご相談】M&A サビース広告提案について Kenmei: [Go soudan] M&A sabiisu
koukoku teian ni tsuite Subject: [Consultation] Regarding M&A Service Advertisement
Proposal
株式会社 X 通 川辺 様 Kabushikigaisha X-tsuu Kawabe sama Mr. Kawabe, X-tsuu
Corporation
平素よりお世話になっております。 Heiso yori osewa ni natte orimasu. Thank you for
your continued support.

ENitadaita shinbun koukoku ni tsuite ① kentou shita kekka, After considering the newspaper
advertisement you proposed this time,
デザイン案 A に進めさせていただきたく存じます。 Dezain an A ni susumesasete
itadakitaku zonjimasu. we would like to proceed with Design Plan A.

ENni tsuite go kentou itadaku koto wa kanou deshou ka. However, would it be possible for
you to consider the following points?
①弊社のブランドへの整合性 ① Heisha no burando e no seigosei ① Consistency with our
company's brand

ENImeeji gazou to haiiro wo yori issou heisha no burando to no ikkansei wo hyougen dekireba
to zonjimasu. We believe that the image and color scheme could express even greater
consistency with our company's brand.

ENitashimashita burando gaidorain wo go sanshou kudasai. Please refer to the brand
guidelines we sent the other day.
②専門用語の使用 ② Senmon yougo no shiyou ② Use of technical terminology

ENwa taagetto kigyou no kanri-sou e no sosokyu-ryoku wo koujou saseru tame, In order to
improve the appeal of the advertising copy to the management level of target companies,

ENsenmon yougo wo sukoshi tsuika itadakemasu deshou ka. could you add some technical
terms related to M&A?

ENHeisha no M&A saabisu wo go shoukai suru panfuretto no PDF wo tenpu itashimasu no
de, We are attaching a PDF brochure introducing our company's M&A services,
ご参考いただけますようお願いいたします。 Go sankou itadakemasu you onegai
itashimasu. so please use it as a reference.

ENkyoushuku desu ga, go kentou itadakemasu to saiwai desu. I apologize for bothering you
when you're busy, but we would be grateful if you could consider this.

ENgozaimashitara, enryo naku go renraku kudasai. If you have any unclear points, please
don't hesitate to contact us.
何卒よろしくお願い申し上げます。 Nanitozo yoroshiku onegai moushiagemasu. Please
kindly consider our request.
件名：退職の連絡について Kenmei: Taishoku no renraku ni tsuite Subject: Regarding
Notification of Resignation
株式会社 ◎◎◎◎筑波工場 総務課 ◎◎様 Kabushikigaisha ◎◎◎◎ Tsukuba koujou
soumubu ◎◎ sama Mr. ◎◎, General Affairs Department, ◎◎◎◎ Corporation Tsukuba
Factory
株式会社 XXX の ◎◎でございます。 Kabushikigaisha XXX no ◎◎ de gozaimasu. This is
◎◎ from XXX Corporation.
いつも大変お世話になっております。 Itsumo taihen osewa ni natte orimasu. Thank you
always for your great support.
標記の件につきまして報告いたします。 Hyouki no ken ni tsukimashite houkoku
itashimasu. I am reporting regarding the matter mentioned in the subject line.
退職者：◎◎ Taishokusha: ◎◎ Person resigning: ◎◎
最終日：2025 年 7 月 30 日（水） Saishuu-bi: nisen nijuugo-nen shichigatsu sanjuu-nichi
(sui) Final day: Wednesday, July 30, 2025
理由：家族の事情により Riyuu: kazoku no jijou ni yori Reason: Due to family
circumstances

ENす。 Kyuu na go houkoku to nari moushiwake gozaimasen ga, nanitozo go rikai tamawari
masu you onegai moushiagemasu. We apologize for this sudden notification, but please
kindly understand the situation.
引き続きよろしくお願いいたします。 Hikinitsuzuki yoroshiku onegai itashimasu. Please
continue to support us.
株式会社 ◎◎◎◎ ◎◎ Kabushikigaisha ◎◎◎◎ ◎◎ ◎◎◎◎ Corporation ◎◎
Mobile No.080-1234-5678 Mobairu No. zero-hachi-zero no ichi-ni-san-yon no go-roku-
nana-hachi Mobile No. 080-1234-5678
Should I continue with the next email?
I'll continue with the next email:
件名: 7 月の時間割について Kenmei: Shichigatsu no jikanwari ni tsuite Subject:
Regarding July Schedule
アレックスさん、 Arekkusu san, Alex,
平素よりお世話になっております。 Heiso yori osewa ni natte orimasu. Thank you for
your continued support.

ENshichigatsu no jikanwari wo kettei shimashita no de, go houkoku moushiagemasu. We have
decided on the July schedule as follows, so I am reporting it to you.
①7 月 1 日(火) ① Shichigatsu tsuitachi (ka) ① July 1st (Tuesday)
②7 月 8 日(火) ② Shichigatsu youka (ka) ② July 8th (Tuesday)
③7 月 15 日(火) ③ Shichigatsu juugo-nichi (ka) ③ July 15th (Tuesday)

ENンセルさせていただきます。 Tougetsu wa nijuuichi-nichi kara sanjuu-nichi ni kakete
kyuuka wo torimasu no de, nijuuni-nichi (ka) to nijuuku-nichi (ka) no jugyou wo kyanseru
sasete itadakimasu. This month I will be taking vacation from the 21st to the 30th, so I will
cancel the classes on the 22nd (Tuesday) and 29th (Tuesday).
上記の時間割をご確認の上、ご連絡ください。 Jouki no jikanwari wo go kakunin no ue,
go renraku kudasai. Please confirm the above schedule and contact me.

ENげます。 Go meiwaku wo okake suru kamo shiremasen ga, go rikai to go kyouryoku no
hodo, yoroshiku onegai moushiagemasu. This may cause you inconvenience, but please
understand and cooperate with us.
デミドバ · ナージャ Demidova Naaja Demidova Nadja
日本語教師 Nihongo kyoushi Japanese Language Teacher
電話番号:8-ХХХ-ХХ-ХХ Denwa bangou: hachi no XXX no XX no XX Phone number: 8-
XXX-XX-XX
【ご相談】〇〇プロジェクトの進め方について [Go soudan] 〇〇 purojekuto no susume-
kata ni tsuite [Consultation] Regarding How to Proceed with the 〇〇 Project
トレーニング 部 スミスマネージャー、 Toreenningu bu Sumisu maneejaa, Training
Department Manager Smith,
お疲れ様です。 Otsukaresama desu. Thank you for your hard work.
サイバー安全部のトロシノです。 Saibaa anzen-bu no Toroshino desu. This is Toroshino
from the Cyber Security Department.
いつもご指導いただき、ありがとうございます。 Itsumo go shidou itadaki, arigatou
gozaimasu. Thank you for always providing guidance.

ENす。 Kaki no ten ni tsuite, taiou wo kentou shite orimasu ga, go kakunin go shidou
itadakemasu to saiwai desu. We are considering responses to the following points, and
would be grateful if you could confirm and provide guidance.
【背景】 [Haikei] [Background]

ENじる可能性がございます。 Senpou kara no henshin ga nai joutai ga tsuzuite ori, kono
mama dewa purojekuto no shinkou ni okure ga shoujiru kanousei ga gozaimasu. The
situation where there is no reply from the other party continues, and at this rate, there is a
possibility that delays will occur in the project progress.
【課題①】 [Kadai ①] [Issue ①]

ENchousei ga mi-chousei no mama to natte orimasu. Meeting coordination with related
departments remains unadjusted.
（いつから未調整のまま？） (Itsu kara mi-chousei no mama?) (Since when has it
remained unadjusted?)

ENwo kangaete orimasu. ⇒ We are considering responding by following up via email and
ります。 ⇒ Meeru nite foroo appu shi, senpou no riidaa mo CC ni ireru katachi de taiou
including the other party's leader in CC.
ご確認のほど、何卒よろしくお願い申し上げます。 Go kakunin no hodo, nanitozo
yoroshiku onegai moushiagemasu. Please kindly confirm this.
〇〇株式会社 サイバー安全部 トロシノ・ジュリー 〇〇 kabushikigaisha Saibaa anzen-
bu Toroshino Jurii 〇〇 Corporation Cyber Security Department Toroshino Julie
メール：xxxx@example.co.jp Meeru: xxxx@example.co.jp Email: xxxx@example.co.jp
電話：03-xxxx-xxxx Denwa: zero-san no xxxx no xxxx Phone: 03-xxxx-xxxx
Should I continue with the next email?
I'll continue with the next email:
【議事録共有】7 月定例会議の議事録について [Gijiroku kyouyuu] Shichigatsu teirei
kaigi no gijiroku ni tsuite [Meeting Minutes Sharing] Regarding July Regular Meeting
Minutes
プロジェクトメンバー各位 Purojekuto menbaa kakui To All Project Members
お疲れ様です。 Otsukaresama desu. Thank you for your hard work.
KLYT プロジェクトのトルシノジュリーです。 KLYT purojekuto no Torushino Jurii
desu. This is Torushino Julie from the KLYT Project.

ENsanka itadaki arigatou gozaimashita. Thank you for participating in the meeting earlier.

ENno teirei kaigi no gijiroku wo kyouyuu sasete itadakimasu. We are sharing today's regular
meeting minutes as an attachment.

EN特に、以下の点については引き続き検討が必要です。 Toku ni, ika no ten ni tsuite wa
hikinitsuzuki kentou ga hitsuyou desu. In particular, the following points require continued
consideration.
【未決事項】 [Miketsu jikuu] [Pending Items]
－新 LOB のスケジュール調整 - Shin LOB no sukejuuru chousei - New LOB schedule
adjustment
現在、2 つのシフトを担当するメンバーは 12 名います。 Genzai, futatsu no shifuto wo
tantou suru menbaa wa juuni-mei imasu. Currently, there are 12 members handling two
shifts.

ENRaigetsu kara gozen san-ji kara gozen juuichi-ji no aida ni sara ni hitotsu no shifuto wo
tsuika suru yotei desu. Starting next month, we plan to add one more shift between 3:00
AM and 11:00 AM.
－SME から寄せられた、まだ回答されていない質問 - SME kara yoserareta, mada
kaitou sarete inai shitsumon - Unanswered questions submitted by SME

ENがございます。 Kokyaku kara toiawase ga atta ○○ seihin no shousai ga fumei na tame,
mada aite inai chiketto ga gozaimasu. There are still open tickets because the details of the
○○ product that customers inquired about are unclear.
次回会議までにご検討いただければと存じます。 Jikai kaigi made ni go kentou
itadakereba to zonjimasu. We hope you will consider this by the next meeting.
以上、よろしくお願いいたします。 Ijou, yoroshiku onegai itashimasu. That's all, thank
you for your cooperation.
Torcino, Julie Toruchino, Jurii Torcino, Julie
〇〇株式会社 部署名：KLYT 部 〇〇 kabushikigaisha bushomei: KLYT-bu 〇〇
Corporation Department: KLYT Department
氏名：トロシノ・ジュリー Shimei: Toroshino Jurii Name: Toroshino Julie
メール：julie@example.co.jp Meeru: julie@example.co.jp Email: julie@example.co.jp
電話：070-2438-2369 Denwa: zero-nana-zero no ni-yon-san-hachi no ni-san-roku-kyuu
Phone: 070-2438-2369

EN【月次報告】6 月の sakura mochi の営業売上について [Getsuji houkoku] Rokugatsu no
sakura mochi no eigyou uriage ni tsuite [Monthly Report] Regarding June Sales Revenue
for Sakura Mochi
○○部 △△さん ○○-bu △△ san Mr./Ms. △△, ○○ Department
お疲れ様です。 Otsukaresama desu. Thank you for your hard work.
営業部の□□です。 Eigyou-bu no □□ desu. This is □□ from the Sales Department.
6 月の sakura mochi の売上についてご報告します。 Rokugatsu no sakura mochi no
uriage ni tsuite go houkoku shimasu. I am reporting on the June sales of sakura mochi.
【売上目標】1,000 万円 [Uriage mokuhyou] Sen-man en [Sales Target] 10 million yen
【売上実績】850 万円 [Uriage jisseki] Happyaku-gojuu-man en [Sales Results] 8.5 million
yen
【達成率】85% [Tassei-ritsu] Hachijuu-go paasento [Achievement Rate] 85%

ENとにより、売上が減りました／減少しました [Gen'in] Okyakusama kara no chuumon ga
sukunakatta tame desu. / Okyakusama kara no chuumon ga sukunakatta koto ni yori,
uriage ga herimashita / genshuu shimashita [Cause] It was because there were few orders
from customers. / Due to few orders from customers, sales decreased/declined
ます。 [Kaizen-saku] Motto ➡

EN gutaiteki na suuji okyakusama ni renraku shite, takusan
contact customers and talk a lot➡
suuji hanasu you ni shimasu. [Improvement Measures] More
numbers with them.
specific numbers,

EN[Shichigatsu no yotei] Atarashii kaisha ni denwa wo shite, mendan suru / uchiawase wo
suru yotei desu. [July Plans] We plan to call new companies and have interviews/meetings.
何の？どんな？キャンペーンも考えています。 Nani no? Donna? Kyanpeen mo kangaete
imasu. What kind? What type? We are also considering campaigns.
ご承知おきのほどよろしくお願いします。 Go shouchi oki no hodo yoroshiku onegai
shimasu. Please be aware of this and thank you for your cooperation.

EN営業部 □□ Eigyou-bu □□ Sales Department □□
Should I continue with the next email?
I'll continue with the next email:
OO 様、 OO sama, Mr./Ms. OO,
いつもお世話になっております。 Itsumo osewa ni natte orimasu. Thank you for your
continued support.

ENkonkai no ken ni tsukimashite go shinbou itadaki, makoto ni arigatou gozaimasu. Also,
thank you very much for your patience regarding this matter.

ENheisha enjiniaringu chiimu nite hon mondai no shuusei sagyou wo susumete orimasu.
Currently, our engineering team is proceeding with correction work for this problem.

ENす。 Tesuto ga kanryou shidai, kongo ni kara san shuukan inai wo medo ni honban
kankyou nite shuusei ga han'ei sareru yotei desu. Once testing is completed, the correction
is scheduled to be reflected in the production environment within the next 2-3 weeks.

EN正式な RCA「Root Cause Analysis」のご提供は行っておりません。 Nao, heisha no
enjiniaringu chiimu no porishii ni yori, shinkoku-do no hikui fuguai ni tsuite wa seishiki na
RCA "Root Cause Analysis" no go teikyou wa okonatte orimasen. Furthermore, according
to our engineering team's policy, we do not provide formal RCA "Root Cause Analysis"
for low-severity bugs.

ENすが、以下に簡単な原因のご説明を申し上げます。 Sono tame, makoto ni kyoushuku
dewa gozaimasu ga, konkai wa RCA no go teikyou wa hikaesasete itadakimasu ga, ika ni
kantan na gen'in no go setsumei wo moushiagemasu. Therefore, we sincerely apologize, but
we will refrain from providing RCA this time; however, we will provide a brief explanation
of the cause below.

ENスタンプが含まれていないためです。 DSN "haishin suteetasu tsuuchi" ga meeru
suteetasu rogu ni hyouji sarete inai no wa, taimu sutanpu ga fukumarete inai tame desu.
The reason DSN "Delivery Status Notification" is not displayed in the email status log is
because it does not contain a timestamp.

ENん）。 Taimu sutanpu ga fukumarenai riyuu wa, DSN no koushin houhou ni fuguai ga aru
tame desu (DSN wa DSN suteetasu to DSN koodo to tomo ni sounyu saremasu ga, taimu
sutanpu wa fukumaremasen). The reason timestamps are not included is because there is a
bug in the DSN update method (DSN is inserted along with DSN status and DSN code, but
timestamps are not included).

ENshutoku suru API wa, taimu sutanpu ga fukumarenai DSN wo firutaringu shite shimai,
DSN ga meeru suteetasu rogu ni hyouji saremasen. The API that retrieves email status
filters out DSNs that don't contain timestamps, so DSNs are not displayed in the email
status log.

ENfumei na ten ya go shitsumon nado ga gozaimashitara, douzo oki-garu ni otoiawase
kudasai. If you have any unclear points or questions, please feel free to contact us.
何卒宜しくお願い致します。 Nanitozo yoroshiku onegai itashimasu. Please kindly
consider our request.
件名：７月のお支払い方法の一時的な変更 Kenmei: Shichigatsu no oshiharai houhou no
ichiji-teki na henkou Subject: Temporary Change in July Payment Method
アレックスさん、 Arekkusu san, Alex,
いつもお世話になっております。 Itsumo osewa ni natte orimasu. Thank you for your
continued support.

ENichiji-teki na henkou ni tsuite go renraku moushiagemasu. I am contacting you regarding a
temporary change in payment method.

EN支払い方法が使えなくなってしまいました。 Genzai wa watashi no Kazafusutan ginkou
no kaado ni mondai ga hassei shita tame, shichigatsu sanjuuichi-nichi made ni genzai no
shiharai houhou ga tsukaenakunatte shimaimashita. Currently, a problem has occurred
with my Kazakhstan bank card, so the current payment method will be unusable by July
31st.

EN〇.com にてお済ませください。 Tsutsushinde owabi moushiagemasu. Tsukimashite wa,
kongetsu no shiharai wa izen otsukai ni natta 〇〇.com nite osumase kudasai. I humbly
apologize. Regarding this matter, please complete this month's payment through 〇〇.com
which you used previously.

ENす。／解決できるように努力いたします。 Genzai no Kazafusutan ginkou no kaado no
mondai wo shichigatsu sanjuuichi-nichi made ni kaiketsu suru you ni itashimasu. /
Kaiketsu dekiru you ni doryoku itashimasu. I will resolve the current Kazakhstan bank
card problem by July 31st. / I will make efforts to resolve it.

ENGo meiwaku wo okake suru kamo shiremasen ga, go rikai no hodo, yoroshiku onegai
itashimasu. This may cause you inconvenience, but please understand.

ENします。 Go meiwaku wo okake suru kamo shiremasen ga, go rikai to go kyouryoku no
hodo, yoroshiku onegai itashimasu. This may cause you inconvenience, but please
understand and cooperate.
デミドバ・ナージャ Demidova Naaja Demidova Nadja
日本語教師 Nihongo kyoushi Japanese Language Teacher
電話番号：〇〇〇 Denwa bangou: 〇〇〇 Phone number: 〇〇〇
Should I continue with the next email?
I'll continue with the next email:
[お詫び]：ご注文商品の個数不足について① [Owabi]: Go chuumon shouhin no kosuu
busoku ni tsuite ① [Apology]: Regarding Shortage in Quantity of Ordered Products ①
田中様 Tanaka sama Mr./Ms. Tanaka
いつもお世話になっております。 Itsumo osewa ni natte orimasu. Thank you for your
continued support.

ENitadaita shouhin [shouhin bangou / shouhin mei] ② ni fusoku ga ari, There was a shortage
in the product [product number/product name] ② you ordered the other day,

ENご迷惑をおかけしましたことお詫び申し上げます。 Go meiwaku wo okake shimashita
koto owabi moushiagemasu. and we apologize for the inconvenience caused.
田中様③からのご連絡を受け、 Tanaka sama ③ kara no go renraku wo uke, Upon
receiving contact from you, Mr./Ms. Tanaka ③,
弊社にて確認したところ、 Heisha nite kakunin shita tokoro, when we confirmed at our
company,
確かに一つ商品が欠けていたことが判明いたしました。 Tashika ni hitotsu shouhin ga
kakete ita koto ga hanmei itashimashita. it became clear that indeed one product was
missing.
不足分の商品を速やかにお送りいたしますが、 Fusoku-bun no shouhin wo sumiyaka ni
ookuri itashimasu ga, We will promptly send the missing product, but

ENshouhin wo shukka sasete itadakimasu. furthermore, we will ship one additional different
product.

EN"Mou hitotsu betsu no shouhin" to wa nan desu ka? Betsu no shouhin wo shukka suru
riyuu wa nan desu ka? ?: What is this "one additional different product"? What is the
reason for shipping a different product?
今後このようなことがないように、 Kongo kono you na koto ga nai you ni, To prevent
such things from happening in the future,
再発防止に努めますので④、 Saihatsu boushi ni tsutomemasu no de ④, we will work on
preventing recurrence ④, so
引き続きご愛顧いただけましたら幸いです⑤。 Hikinitsuzuki go aiko itadakemashitara
saiwai desu ⑤. we would be grateful if you could continue your patronage ⑤.
Yuki Yuki Yuki
件名：【お詫び】 本日の①授業中断について Kenmei: [Owabi] Honjitsu no ① jugyou
chuudan ni tsuite Subject: [Apology] Regarding Today's ① Class Interruption
アレックスさん、 Arekkusu san, Alex,

ENいつもお世話になっております。 Itsumo osewa ni natte orimasu. Thank you for your
continued support.

ENni tsuite shazai shitaku go renraku itashimashita. I am contacting you to apologize for the
sudden class interruption.
本日 18:05 より、自宅で停電が発生いたしました。 Honjitsu juuhachi-ji zero-go yori,
jitaku de teiden ga hassei itashimashita. Starting at 18:05 today, a power outage occurred
at my home.
停電により、インターネット接続が切断され、 Teiden ni yori, intaanetto setsuzoku ga
setsudan sare, Due to the power outage, the internet connection was cut off,
授業を続行することができなくなってしまいました②。 Jugyou wo zokkou suru koto ga
dekinakunatte shimaimashita ②. and we became unable to continue the class ②.
謹んでお詫び申し上げます。 Tsutsushinde owabi moushiagemasu. I humbly apologize.

ENJuujitsu shita jugyou ga teikyou dekinakatta tame, honjitsu no jugyou wa muryou to sasete
itadakimasu ③. Since we could not provide a fulfilling class, today's class will be free of
charge ③.

ENShichigatsu nanoka made ni jugyou no furikae wo okonaimasu. Aite iru koma wa ika no
toori desu. We will arrange a makeup class by July 7th. The available time slots are as
follows.
① ６/２９（日） 13:00~14:00 ① Roku-gatsu nijuuku-nichi (nichi) juusan-ji kara
juuyon-ji ① June 29 (Sunday) 13:00~14:00
② ７/１（火） 20:00~21:00 ② Shichigatsu tsuitachi (ka) nijuu-ji kara nijuuichi-ji ②
July 1 (Tuesday) 20:00~21:00
③ ７/２（水） 16:00~17:00 ③ Shichigatsu futsuka (sui) juuroku-ji kara juunana-ji ③
July 2 (Wednesday) 16:00~17:00

ENsan no go tsugou ni au koma ga gozaimashitara, go renraku kudasai. If there is a time slot
that suits your schedule, Alex, please contact me.
ご迷惑をおかけし申し訳ございませんでした。 Go meiwaku wo okake shi moushiwake
gozaimasen deshita. I apologize for causing you inconvenience.

ENデミドバ・ナージャ Demidova Naaja Demidova Nadja
日本語教師 Nihongo kyoushi Japanese Language Teacher
電話番号：7-XXX-XXX-XX-XX Denwa bangou: nana no XXX no XXX no XX no XX
Phone number: 7-XXX-XXX-XX-XX
Should I continue with the next email?
I'll continue with the next email:

ENzero-ni Yamanote-sen unten miawase ni kan suru owabi "Important" Apology Regarding
Today's 7:02 Yamanote Line Service Suspension
お客様各位 Okyakusama kakui To All Customers

ENHigashi-Nihon wo go riyou itadaki, makoto ni arigatou gozaimasu. Thank you for
regularly using JR East.

EN身事故の影響により、 Honjitsu (rokugatsu sanjuu-nichi) asa nana-ji zero-ni goro,
Yamanote-sen Shinjuku kara Shibuya-eki kan ni oite hassei itashimashita jinshin jiko no
eikyou ni yori, Due to the effects of a personal injury accident that occurred around 7:02
AM today (June 30th) on the Yamanote Line between Shinjuku and Shibuya stations,

ENunten wo miawaseru jitai to narimashita. we temporarily had to suspend operations in the
affected section.

EN申し上げます。 Kono tabi wa, ooku no okyakusama ni tadai naru go fuben to go meiwaku
wo okake shimashita koto, fukaku owabi moushiagemasu. We deeply apologize for causing
great inconvenience and trouble to many customers.

ENげます。 Tsuurin tsuugaku nado taisetsu na go yotei ni eikyou ga demashita koto wo,
shain ichidou, kokoro yori owabi moushiagemasu. All employees sincerely apologize for the
impact on important schedules such as commuting to work and school.

ENga kanryou shi, junji unten wo saikai shite orimasu ga, Currently, safety confirmation has
been completed and we are gradually resuming operations, but

ENす。 Daiya no midare ga shoujite ori, heijou unten e no fukkyuu ni wa suu-jikan wo you
suru mikomidesu. schedule disruptions have occurred, and it is expected to take several
hours to return to normal operations.

ENSaishin jouhou wa ika Web saito mata wa sumaato fon apuri de go kakunin itadakemasu.
You can check the latest information on the following website or smartphone app.
Web サイト：link Web saito: link Website: link
スマートフォンアプリ：ダウンロード link Sumaato fon apuri: daunroodo link
Smartphone app: download link

ENしに努めてまいります。 Kongo ko no you na jitai ga hassei shinai you, anzen taisaku no
sara ni kyouka oyobi shanai taisei no minaoshi ni tsutomete mairimasu. To prevent such
situations from occurring in the future, we will strive to further strengthen safety measures
and review our internal systems.
打ち合わせに大きな影響を与えたお客様？は、 Uchiawase ni ookina eikyou wo ataeta
okyakusama? wa, Customers who were greatly affected in their meetings? should

ENnite, moshiku wa kaku-eki no eki-in ni [nani wo?] oukagai kudasai ①. inquire via the
email below or to station staff at each station [what?] ①.
謝罪文②をご準備いたします。 Shazai-bun ② wo go junbi itashimasu. We will prepare
an apology letter ②.
お問い合わせメールアドレス：jrdelay@jreast.co.jp Otoiawase meeru adoresu:
jrdelay@jreast.co.jp Inquiry email address: jrdelay@jreast.co.jp

ENHikinitsuzuki JR Higashi-Nihon wo go riyou tamawari masu you, nanitozo yoroshiku
onegai moushiagemasu. Please continue to use JR East, and we humbly ask for your
continued patronage.
ナタリー③ Natarii ③ Natalie ③

EN他社と初めて打ち合わせをしたときのお礼 Tasha to hajimete uchiawase wo shita toki no
orei Thank you message after first meeting with another company
＊ 件名：ミーティングのお礼と資料送付 ＊ *** Kenmei: Miitingu no orei to shiryou
soufu *** *** Subject: Thank you for the meeting and document submission ***
株式会社さくら銀行 マーケティング部 佐藤様 Kabushikigaisha Sakura Ginkou
Maaketingu-bu Satou sama Mr. Sato, Marketing Department, Sakura Bank Corporation
お世話になっております。 Osewa ni natte orimasu. Thank you for your support.
本日はお忙しい中、貴重なお時間をいただき、 Honjitsu wa oisogashii naka, kichou na
ojikan wo itadaki, Thank you for taking valuable time out of your busy schedule today,
誠にありがとうございました。 Makoto ni arigatou gozaimashita. we truly appreciate it.

ENnaiyou ya kongo no tenbou ni tsuite chokusetsu ohanashi wo ukagau koto ga deki, We were
able to hear directly about your company's business content and future prospects,
大変有意義な時間となりました。 Taihen yuuigi na jikan to narimashita. and it was a
very meaningful time.

ENkankoukyaku muke saabisu ni komerareta rinen ni fukai inshou wo uke, In particular, we
were deeply impressed by the philosophy embedded in your tourist services,
弊社の広告戦略が貴社のお役に立てれば幸いです。 Heisha no koukoku senryaku ga
kisha no oyaku ni tatereba saiwai desu. and we hope our advertising strategy can be of
service to your company.

ENTsukimashite wa, okikase itadaita kadai ni taishi, shanai de no kentou wo susumemasu.
Regarding this, we will proceed with internal consideration of the issues you shared with
us.

ENde shiyou shita kigyou jirei no shiryou wo tenpu itashimasu. We are attaching the
corporate case study materials used in today's meeting.
お目通しのほど、よろしくお願いいたします。 Ome-tooshi no hodo, yoroshiku onegai
itashimasu. Please take a look at them.

ENya go youbou ga gozaimashitara, douzo oki-garu ni oshirase kudasai. If you have any
unclear points or requests, please feel free to let us know.
今後とも何卒よろしくお願い申し上げます。 Kongo tomo nanitozo yoroshiku onegai
moushiagemasu. Please continue to support us in the future.
Should I continue with the next email?
I'll continue with the next email:
テーマ：ミスをフォローしてもらったときのお礼 Teema: Misu wo forou shite moratta
toki no orei Theme: Thank you message when someone covered for your mistake
件名：週次報告資料修正のお礼 Kenmei: Shuuji houkoku shiryou shuusei no orei Subject:
Thank you for correcting the weekly report materials
チャンさん Chan san Mr./Ms. Chan
お疲れ様です。 Otsukaresama desu. Thank you for your hard work.

ENSenjitsu wa okyakusama muke no shuuji houkoku shiryou wo go shuusei itadaki, makoto
ni arigatou gozaimasu. Thank you very much for correcting the weekly report materials
for customers the other day.

ENWatashi ga machigatta shinchoku-ritsu wo Chan san ni go shiteki go shuusei itadaki,
taihen tasukarimashita. It was very helpful that you pointed out and corrected the wrong
progress rate that I had made.

ENokyakusama e no houkoku wa sumuuzu ni susumeru koto ga dekimashita. Thanks to you,
we were able to proceed smoothly with the report to the customer.

ENkakunin sagyou wo tettei shi, onaji misu wo kurikaesenai you ni ganbari masu. In the
future, I will thoroughly check my work and do my best not to repeat the same mistake.
引き続きよろしくお願いいたします。 Hikinitsuzuki yoroshiku onegai itashimasu. Please
continue to support me.

EN件名：本日の打ち合わせのお礼 Kenmei: Honjitsu no uchiawase no orei Subject: Thank
you for today's meeting
セガ株式会社 山田 様 Sega kabushikigaisha Yamada sama Mr. Yamada, SEGA
Corporation
平素よりお世話になっております。 Heiso yori osewa ni natte orimasu. Thank you for
your continued support.
任天堂株式会社のナタリーでございます。 Nintendou kabushikigaisha no Natarii de
gozaimasu. This is Natalie from Nintendo Corporation.

ENwa go tayou no naka, kichou na ojikan wo itadaki, makoto ni arigatou gozaimashita.
Thank you very much for taking valuable time out of your busy schedule today.

ENNintendo Switch ni ① ni tsukimashite geemu ya sofutowea no soudan ni tsukimashite,
Regarding Nintendo Switch 2 ① and consultation about games and software,

ENた。 Kisha no jigyou naiyou ya go kibou ni tsuite kuwashiku go setsumei itadaki, taihen
yuuigi na jikan to narimashita. you provided detailed explanations about your company's
business content and wishes, making it a very meaningful time.

ENAratamete, kisha no torikumi ni taisu ru rikai ga fukamari, kongo no kanousei wo kanjite
orimasu. Once again, our understanding of your company's initiatives has deepened, and
we feel the future possibilities.

ENの上、 Kongo no geemu naiyou wo moto ni, heisha to shite dono you na katachi de
ochikara-zoe dekiru ka wo shanai de kentou no ue, Based on future game content, after
internal consideration of what form of assistance our company can provide,
改めてご提案させていただきたく存じます。 Aratamete go teian sasete itadakitaku
zonjimasu. we would like to make a proposal to you again.
今後とも、何卒よろしくお願い申し上げます。 Kongo tomo, nanitozo yoroshiku onegai
moushiagemasu. Please continue to support us in the future.
任天堂株式会社 開発部 ナタリー Nintendou kabushikigaisha kaihatsu-bu Natarii
Nintendo Corporation Development Department Natalie

ENを書かせていただきます！ ※ Hontou ni Nintendou de itsuka hatarakitai desu ga, sainou
ga aru ka dou ka.... Jugyou de hen na koto wo kakasete itadakimasu! ※ I really want to
work at Nintendo someday, but I wonder if I have the talent.... I'm writing strange things
in class!
That completes all the business emails in this collection! This was a comprehensive set of
Japanese business correspondence examples covering various situations like consultations,
apologies, meeting arrangements, reports, thank you messages, and follow-ups.
I'll translate this Japanese text sentence by sentence as requested:
恐れ入りますが、一部懸念している点がございます。 Osore irimasu ga, ichibu kenen
shite iru ten ga gozaimasu. I apologize, but there are some points of concern.

ENKasutama sapooto gyoumu wo suru ue de, kanjou-teki na ten mo minogashite wa ikenai to
iu ten desu. The point is that when conducting customer support work, we must not
overlook emotional aspects.

ENのも重要ではないかと存じます。 Toraburu ga hassei shita toki ni doujou shi, fiidobakku
wo uketa toki ni sore ni awasete han'nou suru no mo juuyou dewa nai ka to zonjimasu. I
believe it's also important to show sympathy when troubles occur and to respond
accordingly when receiving feedback.

ENAI ga fun'iki wo tsukamu ① nouryoku ga nai tame, AI ni kasutama sapooto wo
makasерereba, tousha ② no kaisha no saabisu hinshitsu ga sagaru osore ga aru to
omoimasu. At present, since AI lacks the ability to grasp ① the atmosphere, if we entrust
customer support to AI, there's a risk that our company's ② service quality might decline.

ENについてあなたはどう思いますか？ (反対の立場) (Shitsumon) AI ni yoru shigoto no
jidouka wa "shigoto wo ushinau risuku ga aru" to iwarete imasu. Kore ni tsuite anata wa
dou omoimasu ka? (Hantai no tachiba) (Question) It's said that job automation by AI
"carries the risk of losing jobs." What do you think about this? (Opposing position)

ENすが Ippan-teki ni wa AI ni yoru jidouka wa, ichibu no shokushu de wa shigoto ga
ubawareru risuku ga aru to omoimasu ga Generally, I think AI automation does carry the
risk of jobs being taken away in some occupations, but

EN必ずしも全体の仕事を失うとは限りません。 Kanarazu shimo zentai no shigoto wo
ushinau to wa kagirimasen. it doesn't necessarily mean losing all jobs entirely.
その理由は AI は人間に依存するツールだから①です。 Sono riyuu wa AI wa ningen ni
izon suru tsuuru dakara ① desu. The reason is that AI is a tool that depends on humans
①.

ENす。 Tatoeba, AI wa ○○ wo sakusei suru toki ni, sakusei-go ni shoki komando to hinshitsu
chekku ga hitsuyou desu. For example, when AI creates ○○, initial commands and quality
checks are necessary after creation.

EN通しがあると思います。 Sono ten wo koryou shite, tesagyou wo ushinau kanousei ② ga
aru n desu kedo, jidouka gijutsu ni wa akarui mitooshi ga aru to omoimasu. Considering
that point, there is a possibility ② of losing manual work, but I think automation
technology has bright prospects.

ENWatashi to shite wa ①, genjiten de AI ga ningen ni zenmen-teki ni kawaru koto wa
fukanou da to omoimasu. As for me ①, I think it's impossible for AI to completely replace
humans at this point.
理由は次の通りです。 Riyuu wa tsugi no toori desu. The reasons are as follows.

ENChatGPT ya hoka no AI wo shigoto wo suru ue de riyou shite iru no desu ga, I actually use
ChatGPT and other AI in my work, but

ENいです。 AI wo kanri shitari kekka wo kakunin shitari shinakereba, nozomashikunai
kekka ga dete kuru koto mo ooi desu. if you don't manage AI or check the results,
undesirable outcomes often occur.

ENTsukimashite wa, genjiten de AI ga shizen chinou ni katsu koto wa fukanou da to
zonjimasu. Therefore, I believe it's impossible for AI to surpass natural intelligence at this
point.
Should I continue with the rest of the text?
I'll continue with the rest of the text:

ENshigoto ga ushinawareru kanousei ga aru koto ni wa kihon-teki ni sansei shimasu. I
basically agree that there's a possibility jobs could be lost due to AI.

ENDeeta nyuuryoku nado, ruutin waaku ① wa AI ni yotte jidouka sareru risuku ga arimasu.
Routine work ① such as data entry carries the risk of being automated by AI.
さらに、顧客の文句や質問に対応する仕事では、 Sara ni, kokyaku no monku ya
shitsumon ni taiou suru shigoto de wa, Furthermore, in jobs that handle customer
complaints and questions,

ENjinkenhi wo sakugen suru tame ni juugyouin ② ga AI to tomo ni kyouryoku suru koto ni
naru kamo shiremasen. employees ② might end up cooperating with AI to reduce labor
costs.

ENIppou de, AI wa mada kanpeki dewa nai no de, toki ni wa ③ yoki shinai joukyou ni taiou
dekimasen. On the other hand, since AI is not yet perfect, sometimes ③ it cannot handle
unexpected situations.

ENdeeta ni AI wo shiyou suru baai ni mo risuku ga arimasu. Moreover, there are also risks
when using AI with confidential data.

ENwa tokutei no sangyou dake de dounyuu sareru koto ni naru to omoimasu. Therefore, I
think AI will be introduced only in specific industries.

ENいます。 Tantousha: Odenwa arigatou gozaimasu. OO konbini no okyakusama soudan-
shitsu, Natarii de gozaimasu. Staff: Thank you for calling. This is Natalie from OO
Convenience Store Customer Service.

ENすよ！これ、どうなってるんですか！？ Okyakusama: Ano ne, kyou sochira de katta
sandoicchi ni, nanka hen na mono ga haitte ta n desu yo! Kore, dou natte ru n desu ka!?
Customer: Listen, there was something strange in the sandwich I bought there today!
What's going on here!?

ENけし、大変申し訳ございません。 Tantousha: Sayou de gozaimasu ka. Kono tabi wa,
heisha no shouhin ni oite go fukai na omoi wo okake shi, taihen moushiwake gozaimasen.
Staff: Is that so? We sincerely apologize for causing you unpleasant feelings with our
company's product.

ENお詫び申し上げます。 Go kounyuu itadaita sandoicchi ni fushin na mono ga kon'nyuu
shite ita to no koto de, mazu wa kokoro yori owabi moushiagemasu. Regarding the
suspicious object mixed into the sandwich you purchased, first we sincerely apologize from
the bottom of our hearts.

ENもう気分が悪くたまらない！ Okyakusama: Ayamatte sumu mondai ja nai desho!? Moshi
karada ni haitte tara dou suru n desu ka!? Mou kibun ga warukute tamaranai! Customer:
This isn't something that can be solved with an apology! What if it had gotten into my
body!? I feel so sick I can't stand it!

ENMakoto ni moushiwake gozaimasen. Okarada no guai wa ikaga deshou ka. Staff: We are
truly sorry. How is your physical condition?

ENい。 Go kibun ga sugurenai baai wa, douzo go muri nasarazu, sugu ni ishi kikan wo go
jushin kudasai. If you're not feeling well, please don't force yourself and seek medical
attention immediately.
弊社にて誠意をもって対応させていただきます。 Heisha nite seii wo motte taiou sasete
itadakimasu. Our company will respond with sincerity.

EN白くてやばそうよ！ Okyakusama: Hontou ni sekinin toreru n desu ka? Somosomo nan no
mono ga wa haitte iru ka wakaran yo! Shirokute yaba-sou yo! Customer: Can you really
take responsibility? I don't even know what kind of thing is in there! It's white and looks
dangerous!

ENmondai de aru to ninshiki shite orimasu. Staff: Yes, we recognize this as a serious problem.

ENto go fuan wo okake shite orimasu koto, kasanete owabi moushiagemasu. We apologize
again for causing you trouble and anxiety.

ENしょうか？ Sashitsukae nakereba genbutsu wo heisha nite oazukari shi, saikyuu ni chousa
wo susumesasete itadakenai deshou ka? If it's not inconvenient, could we take custody of
the actual item at our company and proceed with an urgent investigation?

ENOkyakusama: Chousa? Socchi no tsugou ja nai desu ka. Watashi no fuan no hou ga ooki
desu yo! Customer: Investigation? Isn't that for your convenience? My anxiety is much
greater!

ENい、誠意をもって対応してまいります。 Tantousha: Ossharu toori de gozaimasu. Mazu
wa okyakusama no go fuan na okimochi ni yorisoi, seii wo motte taiou shite mairimasu.
Staff: You are absolutely right. First, we will empathize with your anxious feelings and
respond with sincerity.

ENご説明します。 Mata, chousa kekka ni tsukimashite wa, wakari shidai sugu ni go
houkoku sashiage, saihatsu boushi mo fukumete go setsumei shimasu. Also, regarding the
investigation results, we will report to you immediately upon finding out, and explain
including recurrence prevention measures.
Should I continue with the rest of the conversation?
I'll continue with the rest of the conversation:

ENOkyakusama: ....Wakarimashita. Socchi de chanto sekinin motte yatte kudasai yo.
Customer: ....I understand. Please take proper responsibility on your end.

EN速かつ丁寧に対応いたします。 Tantousha: Kashikomarimashita. Okyakusama ni anshin
shite itadakeru you, shanai ichigan to natte jinsoku katsu teinei ni taiou itashimasu. Staff:
Understood. So that you can feel at ease, our entire company will work together to respond
quickly and carefully.
お客様：はい、よろしくお願いします。 Okyakusama: Hai, yoroshiku onegai shimasu.
Customer: Yes, please take care of it.

EN申し上げます。失礼いたします。 Tantousha: Honjitsu wa oisogashii naka go renraku
itadaki makoto ni arigatou gozaimashita. Kasanete owabi moushiagemasu. Shitsurei
itashimasu. Staff: Thank you very much for contacting us despite your busy schedule
today. We apologize once again. Excuse me.

ENカスタマーサポート担当者のナタリーでございました。 Kasutamaa sapooto tantousha
no Natarii de gozaimashita. This was Natalie from customer support.
<1 週間後＞ <Isshuukan-go> <One week later>
担当者：もしもし、OO 様でいらっしゃいますか？ Tantousha: Moshi moshi, OO sama
de irasshaimasu ka? Staff: Hello, is this Mr./Ms. OO?

ENのナタリーでございます。 Senjitsu, heisha sandoicchi ni kan suru go renraku wo
itadakimashita, OO konbini okyakusama soudan-shitsu no Natarii de gozaimasu. This is
Natalie from OO Convenience Store Customer Service, who received your contact
regarding our sandwich the other day.

ENhen na mono, dou natta n desu ka? Customer: Oh, yes. What happened with that strange
thing?

ENで、ご報告申し上げます。 Tantousha: Oisogashii tokoro osore irimasu ga. Oazukari
shita shouhin no chousa kekka ga demashita no de, go houkoku moushiagemasu. Staff: I
apologize for bothering you when you're busy. The investigation results for the product we
received have come out, so I'm reporting to you.

ENshiteki itadaita ibutsu ni tsukimashite wa, heisha de shousai ni kakunin shita kekka,
sandoicchi no seizou katei de shiyou shite iru oniku no ichibu de aru koto ga hanmei
itashimashita. Regarding the foreign object you pointed out this time, as a result of our
detailed confirmation, it was found to be part of the meat used in the sandwich
manufacturing process.

ENを覚えられたものと思われます。 Seizou katei no ue, keijou ya iromei ga tsujou to
kotonaru bui ga kon'nyuu suru koto ga ari, mitame ni iwakan wo oboerareta mono to
omowaremasu. During the manufacturing process, parts with different shapes or colors
than usual can sometimes get mixed in, which likely caused the visual discomfort you
experienced.

ENtabete mo mondai nakatta tte koto desu ka? Customer: Huh? So it would have been fine to
eat it?